19665 – Operational Support Grade (OSG) – HMP Werrington | £30,491 | 8 Permanent Vacancies | No Qualifications Required
Looking for a stable UK government job with excellent benefits, career development opportunities, and a generous pension? HM Prison & Probation Service (HMPPS) is recruiting 8 Operational Support Grade (OSG) staff to join HMP Werrington in Staffordshire.
This permanent Civil Service opportunity is ideal for individuals who enjoy practical, active work and want to contribute to the safe and secure running of a prison. No formal qualifications are required, as full training is provided.
Job Summary
| Job Title | Operational Support Grade (OSG) – Prison Support Role |
|---|---|
| Employer | HM Prison & Probation Service (HMPPS) |
| Reference Number | 469448 |
| Location | HMP Werrington, Stoke-on-Trent, Staffordshire, ST9 0DX |
| Salary | £30,491 per year |
| Contract Type | Permanent |
| Working Pattern | Full-time, Part-time, Flexible Working, Job Share |
| Vacancies | 8 Positions |
| Closing Date | 23 July 2026 (11:55 PM) |
About the Role
Operational Support Grades (OSGs) are essential to the day-to-day running of prisons across England and Wales. In this role, you’ll help maintain safety, security, and operational efficiency by supporting prison staff, visitors, and prisoners.
This is a physically active position involving walking, standing for long periods, lifting, and working rotating day and night shifts. Full training is provided before you begin.
Key Responsibilities
- Carry out gate security duties and searches.
- Monitor CCTV and prison radio communications.
- Welcome and assist visitors.
- Process prisoner reception and property.
- Handle incoming mail and report prohibited items.
- Conduct night security checks.
- Support prison officers with prisoner supervision.
- Deliver food trolleys throughout the prison.
- Collect official mail when required.
- Maintain accurate records and follow prison procedures.
Eligibility Requirements
You do not need any formal qualifications to apply.
Ideal candidates should have:
- Good communication skills
- Common sense and sound judgement
- A strong sense of responsibility
- Teamwork skills
- Reliability
- Ability to work in a secure environment
Salary and Benefits
Successful applicants will receive:
- Salary of £30,491 per year
- Civil Service Pension with 28.97% employer contribution
- 25 days annual leave (rising to 30 days after 10 years)
- 9 public and privilege holidays
- Paid Level 2 Customer Service Apprenticeship
- Employee Assistance Programme
- Retail discounts
- Cycle to Work Scheme
- Season ticket loans
- Ongoing learning and development
- Career progression opportunities
Working Pattern
- Average of 37 hours per week
- Rotating day, evening and night shifts
- Weekend and Bank Holiday working
- Flexible working arrangements available where operationally possible
Training and Development
HMPPS provides comprehensive training covering:
- Security procedures
- Equality and Diversity
- Emergency response
- Suicide prevention
- Managing challenging behaviour
- Prison induction
- Continuous professional development
Recruitment Process
The recruitment process includes:
- Online application
- Values-Based Assessment
- Interview
- Medical assessment
- Security checks
- Final job offer
Interview assessments include:
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions
- Caring
- Strengths Assessment
Who Can Apply?
Applicants must:
- Meet Civil Service nationality requirements.
- Pass security clearance.
- Complete a medical assessment.
- Have the legal right to work in the UK.
A driving licence is helpful due to the prison’s rural location but is not essential.
Why Apply?
This is an excellent opportunity to secure a permanent UK Civil Service role with competitive pay, outstanding pension benefits, structured career progression, and full training. Whether you’re changing careers or looking for long-term job security, the Operational Support Grade role offers a rewarding path within HM Prison & Probation Service.
How to Apply
Apply online before the closing date.
Application Deadline: 23 July 2026 (11:55 PM)