IT Delivery Manager – HM Revenue and Customs | £45,544–£55,157
IT Delivery Manager jobs in the UK | HMRC | Permanent | Senior Executive Officer
HM Revenue and Customs (HMRC) is recruiting IT Delivery Managers to support medium to large-scale IT and digital change across its Borders and Trade landscape.
The role offers a salary of £45,544 to £55,157 per year, depending on location, together with a Civil Service pension, flexible working options and other benefits.
There are 5 positions available.
Important: HMRC has confirmed that Skilled Worker visa sponsorship is not available for this vacancy. Applicants who require visa sponsorship should not apply.
Job Overview
| Job Detail | Information |
|---|---|
| Job Title | IT Delivery Manager |
| Employer | HM Revenue and Customs (HMRC) |
| Department | Chief Digital & Information Office (CDIO) |
| Business Area | CIO Borders & Trade – Core |
| Job Grade | Senior Executive Officer (SEO) |
| Salary | £45,544 – £55,157 per year |
| National Salary Range | £45,544 – £49,523 |
| London Salary Range | £50,686 – £55,157 |
| Contract | Permanent |
| Working Pattern | Full-time, Part-time, Job Share, Flexible Working |
| Number of Vacancies | 5 |
| Reference Number | 468751 |
| Application Deadline | 11:55 pm, Friday 21 August 2026 |
| Visa Sponsorship | Not available |
| Interview | Video link |
| Working Arrangement | Primarily office-based with hybrid working where applicable |
Note: External applicants will normally join on the minimum of the applicable pay band.
Available Locations
The IT Delivery Manager positions are available at the following HMRC locations:
- Bristol Regional Centre – 3 Glass Wharf
- Cardiff Regional Centre – Ty William Morgan
- Edinburgh Regional Centre – Queen Elizabeth House
- Leeds Regional Centre – Wellington Place
- Liverpool Regional Centre – Water Street
- Manchester Regional Centre – Three New Bailey
- Newcastle upon Tyne – Benton Park View
- Telford – Plaza 1 and 2
- Worthing – Teville Gate House
- Stratford Regional Centre – Westfield Avenue
Important Location Restrictions
Due to workforce controls, Liverpool, Newcastle and Stratford are only available to existing HMRC staff in those locations.
HMRC staff based in Reading may also apply to move to Stratford in line with the relevant migration pathway. HMRC staff based at 100PS may also apply to move to Stratford.
Applicants should select only a location they are genuinely willing and able to work from.
Once a location preference has been submitted, it cannot be changed after the application is submitted.
About the IT Delivery Manager Role
As an IT Delivery Manager within HMRC’s Chief Digital & Information Office, you will support the delivery of medium to large-scale IT and digital change across the Borders and Trade landscape.
You will operate within a structured governance environment and help ensure that delivery plans remain on track, risks and dependencies are managed effectively, and projects remain aligned with business priorities.
The role involves working with multidisciplinary teams, stakeholders and delivery partners to maintain delivery momentum while balancing pace, cost and quality.
You will also contribute to improving delivery capability and helping teams continuously improve how they deliver value.
Key Responsibilities
As an IT Delivery Manager, your responsibilities will include:
- Managing the delivery of medium to large-scale IT and digital projects or workstreams.
- Maintaining delivery plans, governance arrangements and reporting.
- Providing clear visibility of project progress, risks and issues.
- Identifying, managing and escalating risks, issues and dependencies.
- Supporting commercial and financial management activities.
- Tracking project costs and supporting supplier engagement.
- Working with multidisciplinary teams and external suppliers.
- Maintaining alignment between delivery teams and business priorities.
- Providing stakeholders with clear and timely delivery information.
- Supporting informed business and delivery decisions.
- Applying Agile and/or Waterfall methodologies depending on the delivery environment.
- Removing blockers that affect team performance and delivery.
- Encouraging effective team working practices.
- Contributing to continuous improvement across delivery processes.
- Supporting the wider HMRC Delivery Manager community.
Essential Criteria
Applicants should be able to demonstrate:
IT and Digital Delivery Experience
Experience managing or supporting the delivery of medium to large-scale IT or digital change.
Delivery Governance
Experience working within a structured delivery and governance environment, including delivery planning and risk and issue management.
Risk and Dependency Management
The ability to identify and manage risks, issues and dependencies while maintaining delivery control and momentum.
Stakeholder and Team Collaboration
Experience working across multidisciplinary teams and/or with suppliers to achieve successful delivery outcomes.
Communication Skills
Strong communication skills and the ability to engage stakeholders effectively and provide information that supports decision-making.
Delivery Methodologies
Working knowledge of Agile and/or Waterfall delivery methodologies, with the ability to apply them within a real delivery environment.
Person Specification
The successful candidate will take responsibility for projects or workstreams within a wider delivery environment.
You will support successful outcomes through effective:
- Planning
- Coordination
- Governance
- Delivery control
- Risk management
- Stakeholder engagement
- Decision support
- Continuous improvement
You will work closely with Delivery Managers, Product teams and stakeholders to maintain delivery activity and provide accurate insight into progress, risks and issues.
You will also contribute to building delivery capability and helping teams improve their ways of working.
Salary and Pension
The advertised salary is:
National: £45,544 – £49,523 per year
London: £50,686 – £55,157 per year
External applicants will normally join at the minimum of the relevant pay band.
HMRC also provides access to the Civil Service Defined Benefit Pension Scheme.
For the advertised national minimum salary of £45,544, HMRC states that it contributes approximately £13,194 towards membership of the Civil Service pension scheme.
The employer pension contribution is stated as at least 28.97% of salary.
Employee Benefits
Successful candidates can benefit from a range of Civil Service and HMRC employment benefits, including:
- Civil Service pension
- 25 days of annual leave initially
- Annual leave increasing by one day for each qualifying year of service up to 30 days
- Flexible working
- Hybrid working where the role permits
- Family-friendly policies
- Personal support
- Coaching and development opportunities
Hybrid Working
HMRC describes itself as an office-based organisation.
Employees are generally expected to spend 60% of their working time in the office.
Where the role allows and the employee’s home environment is suitable, colleagues may work from home for up to two days per week, averaged over a calendar month.
Part-time employees may work from home for a proportionate amount of time where applicable.
Applicants should therefore carefully consider the advertised office locations before applying.
Application Requirements
Applicants will be asked to provide:
Name-Blind CV
A name-blind CV containing:
- Employment history
- Qualification details
- Previous experience
- Details of up to the last three roles
- A brief summary of what was delivered in each role
- Key achievements from each role
Each role summary must be no more than 150 words.
1,000-Word Personal Statement
Applicants must provide a 1,000-word Personal Statement explaining how their skills and experience make them suitable for the IT Delivery Manager position.
The statement should specifically address the:
- Essential Criteria
- Person Specification
- Relevant IT delivery experience
- Project and workstream management experience
- Risk and issue management
- Stakeholder engagement
- Agile and/or Waterfall experience
Applicants should strictly follow the stated word limit.
Selection Process
IKM Assessment
Before applications are sifted, candidates will be required to complete an additional IKM assessment.
Candidates will receive details of the assessment after the vacancy closes.
The assessment is pass/fail. Only candidates who pass will proceed to the sift stage.
Initial Sift
If a large number of applications are received, HMRC may conduct an initial sift based on the Personal Statement.
Full Sift
At the full sift stage, the following will be assessed:
- CV
- Personal Statement
Successful candidates will then be invited to interview.
HMRC may increase the required selection score at any stage if a large number of applications are received.
Interview Process
Interviews will be conducted via video link.
Candidates will be asked experience-based questions.
Applicants are encouraged to use the STAR method:
- Situation – Explain the context.
- Task – Describe what you were responsible for.
- Action – Explain what you personally did.
- Result – Explain the outcome and impact.
Candidates should prepare relevant examples from their own professional experience before the interview.
Artificial Intelligence and Applications
HMRC permits the use of artificial intelligence tools to support applications, but applicants must ensure that all information and examples are:
- Truthful
- Factually accurate
- Based on their own experience
Applicants must not present AI-generated content, another person’s ideas or experiences as their own.
HMRC warns that plagiarism or misrepresentation may result in an application being withdrawn and could result in disciplinary action for internal candidates.
Visa Sponsorship
Skilled Worker Visa Sponsorship: Not Available
Important for international applicants:
HMRC has assessed this position against both Home Office and HMRC criteria and has confirmed that it cannot offer Skilled Worker visa sponsorship for this vacancy.
Therefore, this position is not open to applicants who require visa sponsorship.
Applicants must already have the appropriate right to work and Civil Service eligibility.
Eligibility and Nationality Requirements
The vacancy is broadly open to:
- UK nationals
- Nationals of the Republic of Ireland
- Eligible Commonwealth nationals with the right to work in the UK
- Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals with settled or pre-settled status under the EU Settlement Scheme
- Certain individuals with limited or indefinite leave to remain who met the relevant EUSS eligibility requirements
- Turkish nationals and certain family members who have accrued the relevant right to work in the Civil Service
Applicants should review the official nationality and eligibility requirements before submitting an application.
Security Checks
Successful candidates will be required to undergo appropriate pre-employment checks.
These may include:
- Standard or equivalent criminal record checks
- Baseline Personnel Security Standard (BPSS) checks
- Internal Fraud Database checks where applicable
Applicants working with government assets must meet the required personnel security standards.
Location and Office Changes
Some HMRC offices listed in the advert are not intended to remain as long-term sites.
The following locations are affected:
Newcastle – Benton Park View
This site is expected to move to Pilgrims Quarter, Newcastle.
Telford – Plaza 1 and 2
This site is expected to move to Parkside Court, Telford.
Successful applicants will receive further information about any applicable relocation arrangements at the job offer stage.
Leeds Location Information
A Moves Adjustment Payment may be available for eligible existing HMRC colleagues based in Bradford who successfully apply for the Leeds position and meet the relevant HMRC eligibility requirements.
Existing HMRC Contractual Homeworkers
The role may be suitable for existing HMRC employees who are contractual homeworkers.
However, occasional attendance at an HMRC office may be required where there is a business need.
Existing employees should only select locations they can reasonably travel to.
Reserve List
HMRC may retain a reserve list for up to 12 months.
Further appointments to the same or similar roles may be made from the reserve list during this period.
Candidates will be informed through their Civil Service Jobs account if this applies to them.
Merit List
Following interview, a single merit list will be created.
Candidates will only be considered for locations they selected as preferences.
Appointments will be made in strict merit order according to the number of available positions at each location.
Reasonable Adjustments
HMRC aims to ensure that candidates are not disadvantaged during the recruitment process.
Reasonable adjustments and additional support may be available where required.
Applicants who require adjustments should contact the UBS Recruitment team as early as possible before the closing date.
Candidates can also use the Assistance Required section of the application form to explain any support they may need.
Important Application Advice
Before submitting your application:
- Check that you meet the essential criteria.
- Select only a location you are willing and able to work from.
- Make sure your CV is name-blind.
- Keep each role summary within the 150-word limit.
- Keep your Personal Statement within the 1,000-word limit.
- Use examples based on your own professional experience.
- Prepare STAR-based examples for the interview.
- Complete the IKM assessment if required.
- Check the eligibility and nationality requirements carefully.
- Remember that Skilled Worker visa sponsorship is not available for this position.
- Submit your application before the deadline.
Application Deadline
Closing date: Friday 21 August 2026 at 11:55 pm
Applicants are strongly advised not to wait until the final minutes before submitting their application.
How to Apply
Applications should be submitted through the official Civil Service Jobs recruitment portal.
Job Reference: 468751
Employer: HM Revenue and Customs
Position: IT Delivery Manager
Grade: Senior Executive Officer
Closing Date: 21 August 2026 at 11:55 pm
Official Application: Visit the Civil Service Jobs advert and select Apply to begin your application.
Contact Information
Job Contact
Jacqueline Tyson
Email: jacqueline.tyson@hmrc.gov.uk
Telephone: 03000 540161
Recruitment Team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Final Reminder for Applicants
This is a permanent Senior Executive Officer IT Delivery Manager position with HMRC, offering up to £55,157 per year in London and access to the Civil Service pension and other employment benefits.
However, applicants should pay particular attention to the location restrictions, eligibility requirements and the fact that HMRC is unable to provide Skilled Worker visa sponsorship for this vacancy.
Only apply if you meet the eligibility requirements and can work from your selected location.
Job Reference: 468751
Closing Date: 21 August 2026 at 11:55 pm
Apply through the official Civil Service Jobs recruitment portal.