Programme Support Officer

Programme Support Officer – HM Revenue and Customs

Programme Support Officer | HMRC | Project Delivery

Salary: £37,682 – £46,077 per annum
National: £37,682 – £40,705
London: £42,631 – £46,077
Job Grade: Higher Executive Officer (HEO)
Employer: HM Revenue and Customs (HMRC)
Business Area: HMRC – CCG – Transformation
Contract: Permanent
Working Pattern: Full-time, Part-time, Flexible Working, Job Share
Number of Vacancies: 2
Reference: 474276
Closing Date: Friday, 28 August 2026 at 11:55 pm

IMPORTANT: HMRC has confirmed that Skilled Worker visa sponsorship is not available for this vacancy. Applicants requiring visa sponsorship are not eligible.

Job Overview

HM Revenue and Customs is recruiting Programme Support Officers to join the Tax Profession Capability (TPC) Programme, a major transformation programme focused on developing a skilled, future-ready tax and compliance workforce.

The successful candidates will support programme delivery across multiple projects, working closely with the Programme Management Office (PMO), Programme Managers, senior leaders and stakeholders.

This is an excellent opportunity for an organised and proactive professional with experience in project support, programme management, transformation or delivery environments.

The role will involve programme governance, reporting, risk and issue management, stakeholder engagement, meeting coordination, documentation and continuous improvement.

About the Tax Profession Capability Programme

The TPC Programme is transforming how HMRC develops and supports its tax professionals.

The programme is focused on:

Building new capability frameworks.
Developing learning pathways.
Improving career development opportunities.
Strengthening professional standards.
Developing a future-ready workforce.
Supporting improved compliance outcomes.
Helping HMRC achieve its wider strategic objectives.

Key Responsibilities

As a Programme Support Officer, you will:

Maintain programme action, risk, issue, dependency and milestone logs.
Ensure programme information remains accurate and up to date.
Support Programme Managers and senior leaders with coordinating priorities.
Provide governance and secretariat support.
Prepare agendas, papers, actions and meeting outputs.
Organise programme and project board meetings.
Manage programme documentation.
Support configuration management and version control.
Plan and coordinate programme meetings, workshops and events.
Engage with HMRC colleagues and external partners where required.
Produce high-quality dashboards and reports.
Prepare programme documentation and management information.
Gather and translate information from multiple sources.
Support programme planning and scheduling.
Maintain robust programme controls.
Assist with stakeholder engagement and communications.
Keep teams informed about programme priorities, progress and decisions.
Monitor delivery against programme plans.
Support escalation and resolution of risks and issues.
Identify delivery challenges.
Contribute to continuous improvement of programme management processes.
Help improve ways of working across the programme.

Person Specification

HMRC is looking for a self-motivated and highly organised individual who can work confidently with colleagues and senior leaders across different teams and organisational boundaries.

The successful candidate should be able to:

Build strong professional relationships.
Connect information and identify links between different areas of work.
Manage competing priorities.
Work effectively in a fast-paced environment.
Remain effective when working through ambiguity.
Identify emerging issues.
Maintain accurate information.
Provide reliable programme support.
Work collaboratively across organisational boundaries.

Essential Criteria

Applicants should demonstrate:

Experience working within a project, programme, transformation or delivery environment.
Experience supporting the successful delivery of objectives and outcomes.
Proven ability to plan, organise and prioritise workloads.
Ability to manage multiple tasks effectively.
Experience delivering work to deadlines in a complex and fast-paced environment.
Adaptability and resilience when priorities change.
Ability to maintain high standards of service during periods of change.
Strong written and verbal communication skills.
Ability to communicate information clearly and professionally.
Experience building and maintaining positive relationships with stakeholders.
Experience working with senior leaders and colleagues across different teams.
Ability to gather, analyse and accurately present information.
Excellent attention to detail.
Understanding of project and programme management principles and processes.
Willingness to develop project and programme management knowledge where required.
Experience working within a tax environment or the ability to quickly learn and apply complex policies, guidance and business processes.

Desirable Criteria

The following would be advantageous:

Experience using Office 365 products.
Experience using Power BI.
Project management qualifications.

Key Technical & Professional Skills

The role would suit candidates with skills in:

Programme coordination.
Project administration.
Programme governance.
PMO support.
Risk and issue management.
Stakeholder management.
Reporting and dashboards.
Data analysis.
Microsoft Office 365.
Power BI.
Meeting coordination.
Documentation and version control.
Planning and scheduling.
Communication.
Problem-solving.
Continuous improvement.

Locations

The position is available across multiple HMRC locations:

Belfast – Erskine House
Birmingham
Bristol
Cardiff
Croydon – Ruskin Square
Edinburgh
Glasgow
Leeds
Liverpool
Manchester
Newcastle upon Tyne – Benton Park View
Nottingham
Portsmouth – Lynx House
Stratford

Important: Applicants should select only a location they are genuinely willing and able to work from.

Only one offer of employment will be made, and applicants cannot change their location preference after submitting their application.

Office Location Changes

Some advertised HMRC locations are not intended to be long-term sites.

Newcastle – Benton Park View is expected to move to Pilgrims Quarter, Newcastle.

Portsmouth – Lynx House is expected to move to an alternative office in Portsmouth.

Further information about these changes will be provided at the job offer stage where applicable.

Leeds Location

A Moves Adjustment Payment may be available for eligible existing HMRC colleagues in Bradford who meet the requirements outlined in HMRC’s relevant guidance.

Salary & Pension

The salary range is:

£37,682 – £46,077 per annum

Regional salary rates:

National: £37,682 – £40,705
London: £42,631 – £46,077

New external applicants will normally join at the minimum of the applicable pay band.

HMRC also provides a Civil Service pension with an employer contribution of 28.97%.

Employee Benefits

Benefits include:

Civil Service Defined Benefit Pension Scheme.
Employer pension contribution of at least 28.97%.
Flexible working options.
Hybrid working arrangements.
25 days’ annual leave initially.
Annual leave increasing by one day for each qualifying year up to 30 days.
Family-friendly policies.
Personal support.
Coaching and development opportunities.
Opportunities for career development.
Supportive working environment.

Hybrid & Flexible Working

HMRC operates flexible and hybrid working policies.

Colleagues are generally expected to spend 60% of their working time in the office.

Where the role permits and the home environment is suitable, employees may work from home for up to two days per week, averaged over a calendar month, or proportionately for those working less than full-time.

Flexible arrangements may also be considered where operational and customer service requirements allow.

Recruitment Process

This vacancy uses the Civil Service Success Profiles recruitment framework.

Candidates will be assessed against:

Behaviours
Strengths
Experience

Behaviours Being Assessed

The selection process will assess:

Delivering at Pace

Demonstrating the ability to manage priorities, meet deadlines and deliver quality work in a fast-moving environment.

Seeing the Big Picture

Understanding how individual activities contribute to wider organisational objectives and strategic priorities.

Communicating and Influencing

Communicating clearly, building relationships and influencing stakeholders effectively.

Application Requirements

Candidates will be asked to provide:

1. Name-blind CV

The CV should include:

Employment history.
Relevant experience.
Qualifications.
The last three roles.
A brief summary of responsibilities and achievements for each role.

Maximum: 100 words per role.

2. Personal Statement

A 500-word Personal Statement is required.

It should explain how your skills and experience meet the requirements of the role, with particular reference to the essential criteria and person specification.

3. Desirable Criteria Evidence

Applicants may provide evidence against the desirable criteria.

Maximum: 250 words.

This section is not essential but may be considered where candidates achieve the same interview score.

Sift Process

If HMRC receives a high number of applications, an initial sift may be conducted using the Personal Statement.

At the full sift stage:

Personal Statements will be assessed.
CVs will be assessed.
Successful candidates will progress to interview.

HMRC may increase the minimum score required at any stage if a large number of applications are received.

Interview

Interviews will take place via video link.

Candidates will be asked behaviour-based questions covering:

Delivering at Pace.
Seeing the Big Picture.
Communicating and Influencing.

Strength-based questions will also explore:

What candidates enjoy doing.
Their strengths.
Their motivations.
Their suitability for the role.

Example Strength-Based Question

Candidates may be asked a question such as:

“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”

Candidates are not expected to prepare specific answers to strength-based questions in advance.

Skilled Worker Visa Sponsorship

No Skilled Worker visa sponsorship is available for this vacancy.

HMRC has assessed the position against its relevant criteria and has confirmed that it cannot offer sponsorship for a Skilled Worker visa.

Therefore:

Applicants who require Skilled Worker visa sponsorship are not eligible for this position.

Nationality & Eligibility

The role is broadly open to eligible:

UK nationals.
Republic of Ireland nationals.
Commonwealth nationals with the right to work in the UK.
Certain EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals with settled or pre-settled status under the EUSS.
Eligible individuals with limited or indefinite leave to remain.
Eligible Turkish nationals and certain family members who have accrued the right to work in the Civil Service.

Applicants should review the official Civil Service nationality requirements before applying.

Security Checks

Successful candidates must undergo the required pre-employment checks, including:

Standard or equivalent criminal record check.
Baseline Personnel Security Standard checks where applicable.
Internal Fraud Database checks as part of pre-employment screening.

Applicants with criminal records will be considered fairly in accordance with relevant recruitment policies and the DBS Code of Practice.

Artificial Intelligence & Applications

AI tools may be used to support an application, but candidates must ensure that:

All examples are truthful.
Information is factually accurate.
Evidence comes from their own experience.
They do not present AI-generated content or another person’s experience as their own.

Plagiarism or other forms of cheating may result in an application being withdrawn.

Reserve List

HMRC may maintain a reserve list for up to six months.

Candidates placed on the reserve list may be considered for the same or similar positions if additional vacancies become available.

Merit List

Following interviews, a single merit list will be created.

Candidates will only be considered for locations they selected as preferences, and appointments will be made in strict merit order according to the number of vacancies available at each location.

Reasonable Adjustments

HMRC is committed to ensuring that candidates are not disadvantaged during recruitment.

Reasonable adjustments can be requested where required.

Candidates who need support should contact the UBS Recruitment team as early as possible before the closing date and complete the relevant Assistance Required section of the application form.

Application Deadline

Friday, 28 August 2026 at 11:55 pm

Applicants are encouraged to submit their applications before the deadline.

Programme Support Officer – Reference 474276

Important Applicant Notice

Before applying, make sure you:

Meet the essential criteria.
Select a location you can genuinely work from.
Understand that the location preference cannot be changed after submitting the application.
Prepare a name-blind CV covering your last three roles.
Prepare the required 500-word Personal Statement.
Provide evidence against desirable criteria where applicable.
Understand that Skilled Worker visa sponsorship is not available.
Check your eligibility for Civil Service employment.
Submit your application before the closing date.

Job Summary

Job Information	Details
Job Title	Programme Support Officer
Employer	HM Revenue and Customs
Reference	474276
Salary	£37,682 – £46,077
National Salary	£37,682 – £40,705
London Salary	£42,631 – £46,077
Grade	Higher Executive Officer
Contract	Permanent
Working Pattern	Full-time, Part-time, Flexible, Job Share
Business Area	HMRC – CCG – Transformation
Role Type	Project Delivery
Vacancies	2
Locations	Multiple UK locations
Closing Date	28 August 2026, 11:55 pm
Sponsorship	Not available
Hybrid Working	Available subject to role and business requirements

Who Should Apply?

This opportunity may be particularly suitable for professionals with backgrounds in:

Programme support.
Project support.
PMO.
Project coordination.
Programme management.
Transformation.
Business change.
Project delivery.
Administration within complex organisations.
Stakeholder management.
Reporting and data analysis.

Experience with Microsoft Office 365, Power BI or project management qualifications would be an advantage.

Final Reminder

Programme Support Officer – HMRC

£37,682 – £46,077 | Permanent | 2 Vacancies | Multiple UK Locations

Closing date: 28 August 2026 at 11:55 pm