Band 2 Ward Clerk Receptionist – Royal Free London NHS Foundation Trust
A Band 2 Ward Clerk Receptionist position is available at North Middlesex University Hospital, London, with the Royal Free London NHS Foundation Trust. This is a permanent, part-time/job-share opportunity providing administrative and reception support within a busy hospital ward.
The role involves supporting patients, relatives, visitors and hospital staff while helping with admissions, transfers, discharges, records, telephone enquiries and general ward administration.
Importantly, the employer states that applications from candidates who require current Skilled Worker sponsorship are welcome and will be considered alongside other applications.
Job Details
- Job Title: Band 2 Ward Clerk Receptionist
- Employer: Royal Free London NHS Foundation Trust
- Band: Band 2
- Salary: £30,142 per year pro rata, including HCAS
- Contract: Permanent
- Working Pattern: Part-time, Job share
- Location: North Middlesex University Hospital, London
- Postcode: N18 1QX
- Reference: 391-NMUH-8205312
- Date Posted: 14 September 2026
- Closing Date: 28 September 2026
- Sponsorship: Skilled Worker sponsorship applications welcomed
About the Role
The Ward Clerk/Receptionist provides an important administrative and reception service supporting the smooth day-to-day operation of the ward.
You will often be the first point of contact for patients, relatives, visitors and staff. The role requires a professional and welcoming approach, good communication skills and the ability to manage several administrative tasks while maintaining accuracy and confidentiality.
You will work closely with clinical and non-clinical colleagues to support patient flow, effective communication and a positive patient experience.
About the Employer
The Royal Free London NHS Foundation Trust is a major NHS trust providing healthcare services to diverse communities across North London and beyond.
This position is based at North Middlesex University Hospital, a busy district general hospital providing acute and specialist services.
The Trust promotes an inclusive working environment and welcomes applications from people from diverse backgrounds. Staff work as part of multidisciplinary teams to provide safe, compassionate and patient-centred services.
Key Responsibilities
As a Ward Clerk/Receptionist, your responsibilities will include:
- Providing a professional and welcoming reception service.
- Welcoming and assisting patients, relatives, visitors and staff.
- Handling telephone and face-to-face enquiries appropriately.
- Directing enquiries to the appropriate person or department.
- Supporting patient admissions, transfers and discharges.
- Ensuring relevant documentation and electronic records are completed accurately.
- Maintaining patient information and records in accordance with Trust policies.
- Protecting confidential patient information and following data protection requirements.
- Completing data entry, filing, scanning, photocopying and document management.
- Managing ward correspondence and administrative documentation.
- Supporting communication between ward staff, clinical teams and other departments.
- Helping coordinate appointments, transport requests and routine administrative processes.
- Ensuring ward records and documentation are accurate, secure and accessible.
- Monitoring stationery and administrative supplies.
- Raising orders for supplies when required.
- Supporting efficient patient flow.
- Working effectively with clinical and non-clinical colleagues.
- Following Trust policies covering Information Governance, Health and Safety, Safeguarding, Equality and Diversity and confidentiality.
- Following Infection Prevention and Control procedures.
- Escalating operational concerns to the Nurse in Charge or Ward Manager.
- Undertaking other duties appropriate to the grade when reasonably required.
Qualifications and Training
Essential:
- GCSE English and Maths at Grade C/4 or equivalent.
- Functional Skills Level 2 or above may also meet the requirement.
Desirable:
- NVQ Level 2 or above in Business Administration or Customer Service.
Experience
Essential:
- Experience working in an administrative environment.
- Experience working within a multidisciplinary team.
Desirable:
- Previous NHS experience.
- Experience in a paediatric setting.
- Experience working with health records.
- Experience working with members of the general public.
Skills and Abilities
Applicants should demonstrate:
- Good communication skills when dealing with staff at different levels, patients and visitors.
- Strong organisational skills.
- Ability to manage a varied workload.
- Ability to work to multiple priorities and deadlines.
- Ability to work under pressure without compromising quality.
- A good telephone manner.
- Ability to follow Trust policies, procedures and management instructions.
- Good IT skills, particularly Microsoft Word and Excel.
Experience with NHS systems such as Careflow, Medway and DictateIT is desirable.
Personal Qualities and Other Requirements
The successful candidate should have:
- A flexible approach to the role.
- A professional approach when dealing with difficult conversations or interactions.
- Commitment to the Trust’s values.
- Ability to provide an equal and inclusive service to patients, visitors, staff and other service users.
Salary and Benefits
The position is offered at Band 2, with a salary of £30,142 per year pro rata, including HCAS.
The role is permanent and offered on a part-time/job-share basis.
Working within the NHS also provides opportunities to work within a multidisciplinary healthcare environment and develop administrative and patient-facing experience.
Working Pattern
- Contract: Permanent
- Hours: Part-time
- Pattern: Job share
Applicants should check the full vacancy information for the specific working hours and arrangements associated with the post.
Visa and Skilled Worker Sponsorship
The employer explicitly states that applications from candidates who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
This means candidates who require sponsorship should not assume that they are automatically excluded from applying.
However, the employer’s statement does not guarantee that every applicant will receive sponsorship. Eligibility will depend on the role, the candidate’s circumstances and the applicable UK immigration requirements.
Applicants who require sponsorship should check their eligibility and the latest UK immigration guidance before applying.
The employer also states that candidates applying for Skilled Worker entry clearance may need to provide criminal record certificates covering countries where they have lived for the required period.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
A Disclosure and Barring Service (DBS) check will therefore be required as part of the recruitment process.
Application and Selection Process
Candidates should apply through the official NHS Jobs vacancy.
The recruitment process may include assessment against the essential and desirable criteria contained in the person specification.
Applicants should ensure their application clearly demonstrates relevant administrative experience, communication skills, IT ability and experience working with patients, visitors or multidisciplinary teams where applicable.
Closing Date
28 September 2026
Applications should be submitted before the closing date. Candidates should not wait until the final day in case the vacancy closes earlier or technical issues affect submission.
Full Details and Apply
For the full vacancy information and to submit an application, use the official NHS Jobs application page:
FAQs
Is Skilled Worker sponsorship available for this job?
The employer states that applications from candidates who require current Skilled Worker sponsorship are welcome and will be considered alongside other applications.
Where is the job based?
The position is based at North Middlesex University Hospital, Sterling Way, London, N18 1QX.
What is the salary?
The advertised salary is £30,142 per year pro rata, including HCAS.
Is this a permanent position?
Yes. The vacancy is advertised as a permanent position.
Is the role full-time?
No. The advertised working pattern is part-time and job share.
What qualifications are required?
Applicants need GCSE English and Maths at Grade C/4 or equivalent, or Functional Skills Level 2 or above.
Is NHS experience required?
No. NHS experience is listed as desirable, rather than essential. Administrative experience and experience working within a multidisciplinary team are essential.
What IT skills are required?
Applicants should have good experience using IT systems such as Microsoft Word and Excel. Experience with NHS systems including Careflow, Medway and DictateIT is desirable.
Will a DBS check be required?
Yes. The vacancy is subject to a Disclosure and Barring Service check.
Can overseas applicants apply?
Yes. The employer specifically states that candidates requiring current Skilled Worker sponsorship are welcome to apply. Applicants must still meet the relevant immigration and recruitment requirements.
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