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Service Delivery Officer

Employer: Wokingham Borough Council
Location: Wokingham, Berkshire
Working pattern: Hybrid
Contract: Full-time, Permanent
Salary: £29,542 – £32,047 per year
Sector: Social Care
Closing date: Sunday 18 October 2026, 11pm
Interview date: TBC

About the Role

Wokingham Borough Council is recruiting a Service Delivery Officer: Homes, Care & Provision to join its Children’s Service Delivery team.

This is a full-time, permanent position supporting both the Residential Homes service and the Finance Officer within the Fostering service.

The successful candidate will work alongside frontline practitioners and contribute to the development and improvement of services supporting children, young people and their families.

Key Responsibilities

  • Assist the Registered Manager and team with multi-agency statutory meetings.
  • Answer calls and emails and manage service inboxes.
  • Oversee financial processes across the service.
  • Collate key performance indicators and essential information for Ofsted inspections.
  • Ensure required documentation is accurately recorded and stored on the relevant systems.
  • Help ensure statutory deadlines are met.
  • Support the Fostering Finance Officer with financial assessments.
  • Assist with adoption and special guardianship order allowance decisions.
  • Help coordinate payment runs for foster carers.

Candidate Requirements

Applicants should have:

  • Excellent interpersonal and organisational skills.
  • Strong written and verbal communication skills.
  • Sound knowledge of financial processes and strong numeracy skills.
  • The ability to manage financial information accurately.
  • Experience of taking minutes or recording high-level meetings.
  • Experience handling confidential and sensitive information.
  • The ability to work effectively under pressure.

Employee Benefits

The council highlights a range of benefits, including:

  • 27 days’ annual leave, increasing by 5 days after 5 years of continuous local government service, plus bank holidays.
  • Local Government Pension Scheme.
  • GP Helpline available 7 days a week.
  • Employee Assistance Programme with a 24/7 Your Care Helpline.
  • Free eye tests and flu vaccinations.
  • Free onsite gym at Shute End Offices.
  • Salary sacrifice schemes, including car and cycle-to-work schemes.
  • Local and lifestyle discounts.
  • Learning and development opportunities.
  • Employee networks.
  • Sports and social activities.

Right to Work & Checks

Shortlisted candidates will be required to provide proof of their right to work in the UK at the interview stage, with successful candidates required to provide proof again upon receiving a job offer.

Offers are conditional upon satisfactory pre-employment checks.

The role involves working within children’s services, and successful candidates will be subject to DBS checks and other relevant employment checks.

Application Process

Applications must be submitted online using the application link provided by Wokingham Borough Council.

The council does not accept CVs submitted without a fully completed online application form.

Applicants can also contact Karen McAuley for an informal discussion about the role. The advert states that agencies should not contact the council regarding this vacancy.

The council reviews applications daily and reserves the right to close the vacancy early if suitable candidates are identified.

AI in Applications

Wokingham Borough Council states that applicants may use AI tools appropriately when preparing applications, such as for structuring responses, checking clarity and improving presentation.

However, applications must reflect the applicant’s own skills, experience and understanding. Applicants are encouraged to ensure their submissions are authentic, tailored to the role and demonstrate their own knowledge and suitability.

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Sponsorship

The advert does not state that visa sponsorship is available for this position. Applicants who require sponsorship should confirm their eligibility and sponsorship position directly with Wokingham Borough Council before applying.

Location

Wokingham Borough is located in Berkshire, with transport links to Reading and central London. The borough includes Wokingham town, surrounding villages and countryside.

Closing Date

Sunday 18 October 2026 at 11pm

The employer may close the advert earlier if suitable candidates are identified.

How to Apply

Apply online through the original LG Jobs vacancy and complete the full application form. CV-only applications are not accepted.

Source: LG Jobs / Wokingham Borough Council

Original vacancy: Service Delivery Officer: Homes, Care & Provision – Wokingham Borough Council

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