Housing Officer

Employer: Cambridge City Council
Job Reference: CCC00623
Salary: £43,150 – £48,738 per annum (Band 6), pro rata for part-time
Contract: Permanent
Vacancies: 2
Hours: 37 hours per week
Working Pattern: Monday to Friday, supporting customer services from 9:00am–5:15pm
Location: Cambridge – flexible/agile working, including council offices, on-site locations and working from home
Closing Date: 25 October 2026

About the Role

Cambridge City Council is looking for Housing Officers to manage tenancies across a defined Cambridge neighbourhood.

The role involves helping residents sustain their tenancies, resolving housing-related issues and working to make local neighbourhoods safer and better places to live.

You will take responsibility for a varied caseload and work with residents, colleagues and partner organisations to resolve complex issues.

Key Responsibilities

• Manage a varied caseload covering tenancy disputes, complaints, tenancy audits and anti-social behaviour.
• Work with residents to resolve problems and take enforcement or legal action where appropriate.
• Identify safeguarding concerns and work with colleagues and partner agencies to manage risk and support residents.
• Build effective relationships with residents and Residents’ Groups.
• Contribute to projects designed to improve neighbourhoods.
• Manage and develop an Assistant Housing Officer through day-to-day support, supervision and clear direction.
• Take ownership of complex cases and make sound, evidence-based decisions.

Requirements

Applicants should have experience delivering customer-focused services and achieving results in tenancy management or a similar enforcement or community development role.

You should be able to:

• Manage a busy workload and complex cases.
• Communicate clearly and sensitively with residents and colleagues.
• Build trust and effective working relationships.
• Work confidently with partner organisations.
• Demonstrate first-line management or coaching experience.
• Support staff development and address performance concerns.
• Use common IT applications, including Microsoft 365, confidently.
• Demonstrate a good standard of education.

A relevant housing qualification and previous housing-sector experience are desirable.

Working Location

The contractual work base is Mandela House.

The role involves visiting sites and attending meetings across Cambridge, so applicants must be able to travel between locations.

The council offers flexible working, with the role balancing work from home, council offices and on-site locations as appropriate.

DBS and Safeguarding

Cambridge City Council is committed to safeguarding children, young people and adults.

An Enhanced DBS check will be required as part of the role.

Salary and Benefits

The salary is £43,150 – £48,738 per annum (Band 6), pro rata for part-time work.

Benefits include:

• Learning and development opportunities.
• Local Government Pension Scheme and Shared AVC Scheme.
• Agile and flexible working options.
• 25 days’ annual leave, increasing to 30 days after five years’ service, plus public holidays.
• Option to purchase additional annual leave.
• Family-friendly policies and flexible bank holidays.
• Employee Assistance Programme and wellbeing support.
• Staff reward and recognition scheme.
• Professional membership fees, depending on the role.
• Salary sacrifice schemes.
• Lifestyle savings and retail discounts.
• Free swimming at council swimming pools.
• Public transport subsidy.
• Relocation assistance may be available in approved cases.
• Annually negotiated pay and award progression.

Sponsorship

The advert does not state that Skilled Worker visa sponsorship is available for this position. Applicants requiring sponsorship should confirm eligibility directly with Cambridge City Council before applying.

Application Process

To apply, select Apply Online and submit your application through the council’s recruitment system.

Internal candidates can apply through Employee Self-Serve (ESS) via the council’s job opportunities section.

The council also welcomes the inclusion of recognised digital badges within applications as verifiable evidence of skills, knowledge and competencies.

Informal Enquiries

For an informal discussion about the role, contact:

Faye Turner
Telephone: 01223 458343
Email: faye.turner@cambridge.gov.uk

Equal Opportunities

Cambridge City Council is an Equal Opportunity employer and is committed to creating an inclusive environment for all employees.

Apply

Housing Officer – Cambridge City Council

Closing date: 25 October 2026

Source: Cambridge City Council