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Service Support Officer

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Service Support Officer – Adult Social Care

Employer: London Borough of Hackney (Hackney Council)
Location: Hackney, London, UK
Salary: £38,748–£39,915 per year
Job Type: Permanent, full-time
Working Pattern: 36 hours per week, hybrid
Number of Vacancies: 3
Job Reference: HCAA03206
Service: Adult Social Care
DBS Check: Required
Closing Date: 4 November 2026 at 22:59
Visa Sponsorship: Not stated in the job advert. Applicants requiring sponsorship should confirm eligibility directly with Hackney Council.

About Hackney Council

Hackney Council is a progressive local authority in London, committed to delivering high-quality public services and building an inclusive community. The Council promotes equality, anti-racist practice, fairness and respect for the diverse needs of its residents.

The Council is recruiting three Service Support Officers to join its Adult Social Care Provided Services team.

See also Domestic

About the Role

As a Service Support Officer, you will provide efficient, confidential administrative and back-office support across several Adult Social Care services. These include Extra Care schemes, Oswald Street Day Opportunities, Shared Lives and Reablement Assessment Flats.

Working flexibly across different locations and teams, you will help ensure services operate smoothly while supporting accurate record-keeping, health and safety compliance and Care Quality Commission (CQC) requirements.

You will work with service users, carers, colleagues, managers and external agencies to support adults with a range of needs.

Key Responsibilities

  • Provide reception services at Oswald Street Day Opportunities on a rota basis, welcoming service users, carers and visitors with dignity and respect.
  • Coordinate administrative tasks for the Extra Care Panel, including managing referrals, monitoring void data and securely distributing sensitive case documents.
  • Handle telephone enquiries, take messages and provide general office support across Provided Services.
  • Assist registered managers with meeting minutes, electronic filing and other administrative duties.
  • Carry out routine personal protective equipment (PPE) audits across Extra Care and Reablement Assessment Flats.
  • Process purchase orders and supplier invoices, and work with agencies to manage and approve staff working hours.
  • Support the administration of staff training programmes, including PROACT-SCIPr.
  • Maintain confidentiality and comply with data protection, safeguarding and health and safety requirements.
  • Help maintain accurate records and support compliance with relevant service standards.

Essential Requirements and Qualifications

To be considered for this role, you should have:

  • An NVQ Level 3 or equivalent qualification in Business Administration, or demonstrably equivalent professional experience.
  • Strong IT skills, including Google Workspace, Microsoft Word, Excel and information management systems.
  • The ability to learn new software and digital platforms quickly.
  • Excellent written and verbal communication skills.
  • Strong organisational skills, attention to detail and the ability to prioritise competing workloads.
  • The ability to work effectively under pressure and meet deadlines.
  • A proactive, adaptable approach to working across different teams and service locations.
  • A commitment to equality, anti-racist practice and customer-focused service delivery that respects service users’ dignity and choices.

Desirable Experience and Knowledge

An understanding of the needs of older adults and people living with any of the following would be beneficial:

  • Long-term health conditions.
  • Learning disabilities.
  • Dementia.
  • Physical disabilities.
  • Autism.

You should also be comfortable working in a busy Adult Social Care environment and supporting people with varied and complex needs.

Working Environment and Council Values

Hackney Council promotes a culture built around its PROUD values:

  • Purpose: Working towards positive outcomes for residents.
  • Respect: Promoting inclusion, kindness and open communication.
  • Ownership: Taking responsibility and working collaboratively.
  • Unity and Diversity: Working together to challenge discrimination and support an inclusive community.

The Council welcomes applications from people with diverse backgrounds and particularly encourages applications from disabled people, who are currently under-represented in its workforce.

Flexible working is also welcomed.

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Application and Selection Process

Hackney Council operates a fair, open and anonymous recruitment process.

Applicants should note the following:

  • CVs and supporting statements are not accepted.
  • You must create an account on the Council’s recruitment platform and complete the online application.
  • The application includes competency-based questions designed to assess your skills, knowledge and relevant experience.
  • Use your own voice to provide authentic examples that demonstrate your suitability for the role.

Closing date: 4 November 2026 at 22:59.

Interview and assessment dates: 18 or 20 November 2026.

Employment Support

Hackney residents who need assistance with their job applications can contact Hackney Works to ask about available employment support.

Email: hackneyworks@hackney.gov.uk

How to Apply

To apply for the Service Support Officer – Adult Social Care position, visit the official job listing and follow the online application instructions.

 

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