Housing Options Officer x 3 – Warwick District Council
Salary: £35,570–£38,510 per year + £2,500 Market Forces Supplement
Location: Homebased / Agile, Warwick District
Hours: 37 hours per week
Contract: 3 Permanent positions
Closing date: 4 October 2026
Job reference: RWD0000828
Warwick District Council is recruiting three Housing Options Officers to join its Housing Options Team and help prevent homelessness across the district.
This is a customer-focused role supporting people experiencing homelessness or housing difficulties. The successful candidates will assess individual circumstances, provide housing advice, develop personalised housing plans and work with partner organisations to help customers secure or maintain suitable accommodation.
The roles are predominantly home-based, with attendance at council offices or other sites within Warwick District required when necessary. Hybrid and office-based working options are also available.
Job Details
- Employer: Warwick District Council
- Job title: Housing Options Officer x 3
- Job reference: RWD0000828
- Salary: £35,570 to £38,510 per annum
- Market Forces Supplement: £2,500 per annum, subject to review
- Contract: Permanent
- Vacancies: 3
- Hours: 37 hours per week
- Working arrangement: Predominantly home-based / agile, with hybrid and office working available
- Location: Districtwide / Warwick District
- Category: Administration, Housing
- Date posted: 18 September 2026
- Closing date: 4 October 2026
About the Role
As a Housing Options Officer, you will be one of the first points of contact for customers facing homelessness or housing-related difficulties.
You will assess their circumstances, provide appropriate advice and support, and explore practical solutions that can help them secure or sustain accommodation.
The role involves managing a varied caseload and making decisions in accordance with homelessness legislation. You will also work closely with partner agencies and other organisations to achieve positive outcomes for customers.
Because customers may have complex and challenging circumstances, the council is looking for people who can demonstrate empathy, resilience, sound judgement, excellent organisation and strong communication skills.
Key Responsibilities
Your responsibilities will include:
- Assessing housing and homelessness applications.
- Considering individual circumstances and making decisions in line with homelessness legislation.
- Providing housing advice and practical support.
- Developing personalised housing plans with customers.
- Managing a diverse and active caseload.
- Helping customers identify suitable housing solutions.
- Supporting homelessness prevention and improving customer outcomes.
- Working collaboratively with partner agencies and other services.
- Maintaining accurate records and managing cases effectively.
- Developing specialist knowledge in an area that supports the wider Housing Options Team.
Potential specialist areas include:
- Young people
- Ex-offenders
- Migrants
- Eligibility
- Welfare benefits
Requirements / Person Specification
Warwick District Council is seeking motivated, resilient and customer-focused applicants who can work effectively with people experiencing housing difficulties.
The role requires:
- Strong communication and interpersonal skills.
- Excellent organisational and caseload-management abilities.
- Sound decision-making skills.
- Empathy and resilience when working with customers with complex needs.
- The ability to assess individual circumstances and identify appropriate solutions.
- The ability to work collaboratively with partner agencies.
- The ability to apply relevant homelessness legislation and housing procedures.
Applicants should ensure that their application clearly demonstrates how they meet the essential criteria because only information contained in the completed application will be used for shortlisting.
Salary & Benefits
The salary is £35,570 to £38,510 per year, plus a £2,500 Market Forces Supplement, which is subject to review.
Benefits include:
- Local Government Pension Scheme.
- Up to 32 days’ annual leave.
- BUPA Cash Plan.
- Work Perks.
- Supportive team environment.
- Ongoing training and professional development.
- Opportunities to develop specialist housing knowledge.
- Flexible working arrangements.
- Support towards achieving the Chartered Institute of Housing (CIH) Level 3 qualification.
Working Pattern
The post is intended to be worked predominantly from home. However, successful candidates must be able to attend Warwick District Council offices or other sites within the district when required.
Hybrid and office-based working arrangements are also available.
Where attendance at council offices or sites is required, the council states that travel costs from home to the office will be met by the successful candidate.
Visa / Right-to-Work
The vacancy information provided does not state that visa sponsorship or Skilled Worker sponsorship is available for this position.
Applicants who require immigration sponsorship should confirm their eligibility and sponsorship position directly with Warwick District Council before applying.
Application / Selection Process
Applications must be completed through Warwick District Council’s online recruitment system using the Apply button.
Applicants are specifically advised to complete all sections of the application form fully. The council states that only information included in the application will be considered during shortlisting.
Do not attach a CV, as CVs will not be considered.
The recruitment process has two stages:
Stage 1 – Written Test and Role Play
Shortlisted candidates will be invited to a morning or afternoon assessment session on 15 October 2026.
The assessment will include:
- Written assessment
- Role-play exercise
Candidates should be available for up to three hours.
Stage 2 – Interview
Candidates who successfully complete Stage 1 will progress to a formal interview.
Stage 1 outcomes are expected to be communicated on 16 October 2026, with interviews scheduled for 20 October 2026.
For informal enquiries, applicants can contact Charlotte Cowley, Principal Housing Options Officer, at charlotte.cowley@warwickdc.gov.uk.
If you cannot use the online Apply button, Warwick District Council advises applicants to contact HR Support at vacancies@warwickdc.gov.uk, including their contact details and any relevant screenshots.
Closing Date
Applications close: 4 October 2026.
Applicants are encouraged to complete their application carefully and provide evidence against the essential criteria before the deadline.
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