The London Borough of Waltham Forest is recruiting 2 Senior Systems Business Analysts to support and develop its social care case management and wider business systems.
This is a full-time, permanent hybrid role offering a salary of £54,267 to £57,402 per year. The successful candidates will combine business analysis, systems support, process improvement, stakeholder management and leadership, with a particular focus on the Council’s Mosaic social care case management system.
Job Details
- Job Title: Senior Systems Business Analyst x 2
- Employer: London Borough of Waltham Forest
- Reference: 2305
- Salary: £54,267 – £57,402 per year
- Grade: PO6
- Contract: Full-time, permanent
- Vacancies: 2
- Working Hours: 36 hours per week
- Working Pattern: Hybrid
- On-site Requirement: Minimum 2 days per week, with additional attendance where required
- Location: London Borough of Waltham Forest, London
- Sector: IT / Digital / Local Government
- Closing Date: 2 October 2026
- Interview Date: To be confirmed
About the Role
The Senior Systems Business Analyst will play a key role in supporting and improving the Council’s Mosaic social care case management system and other case management systems.
The role combines business analysis, systems support, process improvement, technology and leadership. You will work closely with operational teams, including social care professionals, as well as technical colleagues, senior managers and external suppliers.
You will analyse business processes and requirements, identify opportunities for improvement and help turn these requirements into practical system and process solutions.
The position also involves hands-on technical work, including system configuration, testing, implementation and resolving complex system issues.
You will contribute to the systems support function, help manage competing priorities, support the development of the systems roadmap and assist with the development of other business analysts.
Key Responsibilities
- Lead and develop the Mosaic system support service.
- Support the wider case management systems used by the Council.
- Analyse business processes and gather system requirements.
- Identify opportunities for process and service improvement.
- Deliver system configuration, testing and implementation.
- Manage complex system issues, support requests and performance concerns.
- Contribute to digital transformation and technology improvement projects.
- Work with stakeholders to develop and implement practical business solutions.
- Manage competing priorities across the systems support function.
- Contribute to systems roadmaps and future development planning.
- Support data quality, governance and regulatory compliance.
- Build effective relationships with service managers, ICT teams and external suppliers.
- Lead, coach and support the development of colleagues within the systems support function.
Requirements / Person Specification
The Council is seeking candidates with strong experience in a systems-focused Business Analyst, Systems Analyst, Project Manager or similar role.
You should have:
- Strong business analysis, process improvement and problem-solving skills.
- Experience supporting or delivering changes to complex business systems.
- Strong stakeholder management and communication skills.
- Confidence working with senior managers, operational teams, technical specialists and suppliers.
- Experience leading work and managing competing priorities.
- Experience supporting or developing other colleagues.
- A practical and solutions-focused approach.
- The ability to work between strategic planning and hands-on systems delivery.
- Good understanding of requirements analysis and business process improvement.
Experience of social care, local government or case management systems such as Mosaic would be advantageous. However, the Council states that strong transferable systems and business analysis experience will also be considered.
Working Pattern
This is a hybrid and front-facing position.
Employees will be required to work on site for a minimum of two days per week, with additional attendance potentially required depending on service needs.
The role may involve working from different Council locations within the borough.
Flexible working arrangements may be considered where they can be accommodated alongside the operational needs of the Council.
Visa / Right-to-Work
The advert does not state that visa sponsorship or Skilled Worker sponsorship is available for this position.
Applicants who require sponsorship should confirm their eligibility and the Council’s current sponsorship position directly with the employer before applying.
Terms and Conditions
Appointment is subject to the Council’s standard employment checks and conditions, including:
- Satisfactory employment references.
- CIFAS identity checks.
- Satisfactory declaration of interest.
- Compliance with applicable employment requirements.
The position is politically restricted, meaning the successful candidate will be restricted from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
As this is a public-facing role, applicants must have sufficient spoken English to perform the duties effectively. The requirement does not relate to a particular English qualification, accent, dialect or tone of conversation.
Application / Selection Process
Applications must be submitted online through the Council’s recruitment system by selecting the Apply button on the vacancy page.
Applicants will need to provide a supporting statement explaining how their skills and experience make them suitable for the Senior Systems Business Analyst position.
The Council may close the vacancy early if enough applications are received, so interested candidates are encouraged to apply as soon as possible.
The Council uses an anonymous shortlisting process, which removes identifying personal information before applications are considered for shortlisting.
Candidates who require an alternative application method because of a disability can contact the Recruitment Team to discuss available arrangements.
For questions about the vacancy or application process, contact Tom Dowler, Strategy & Policy Manager, at Tom.Dowler@walthamforest.gov.uk.
For technical problems with the application system, contact recruitment@walthamforest.gov.uk.
Deadline
The application deadline is 2 October 2026.
The Council reserves the right to close the vacancy before the stated deadline if sufficient applications are received.
Equality and Inclusion
The London Borough of Waltham Forest states that it is committed to equality, diversity and inclusion across its workforce and services.
The Council aims to promote equality of opportunity, oppose discrimination and disadvantage, and build a workforce that reflects the communities it serves.
It also supports employees in balancing work with other commitments and may consider flexible working arrangements where operational requirements allow.
Application Guidance
Before applying, candidates should review the full role profile and ensure their supporting statement clearly demonstrates relevant experience in:
- Business and systems analysis
- Requirements gathering
- Process improvement
- Complex systems support
- Stakeholder management
- Systems implementation and testing
- Leadership and prioritisation
- Digital transformation
The Council’s official recruitment process should be used when submitting an application.
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