Case Manager, HEO – Charity Commission
The Charity Commission is recruiting 5 permanent Case Managers at Higher Executive Officer (HEO) level, based in Bootle, Liverpool or Newport, Wales.
The role focuses on complex and high-risk regulatory casework involving charities, including investigations into potential misconduct, mismanagement and abuse. You will work with legal, accountancy, intelligence and external partners to support evidence-based regulatory decisions and protect charities, their assets and beneficiaries from harm.
Important: The Charity Commission has confirmed that Skilled Worker sponsorship is not currently available for this vacancy. Applicants must already have the appropriate right to work in the UK.
Job Details
- Job title: Case Manager, HEO
- Employer: Charity Commission
- Reference: 483060
- Grade: Higher Executive Officer (HEO)
- Salary: £35,384 per year
- Contract: Permanent
- Number of vacancies: 5
- Locations: Bootle, North West England, L20 7HS / Newport, Wales, NP10 8XG
- Business area: Regulatory Services
- Role type: Operational Delivery
- Working pattern: Full-time, part-time, flexible working and compressed hours
- Hybrid working: At least 3 days homeworking per week, subject to role requirements
- Closing date: 11:55 pm, Monday 19 October 2026
- Sponsorship: Not available
About the Role
As a Case Manager, you will contribute to complex compliance and regulatory cases supporting the Charity Commission’s statutory responsibilities.
The work includes cases involving potential misconduct, mismanagement and abuse within the charity sector, including high-risk and high-profile matters that may attract significant public interest.
You will help ensure that the Commission’s risk framework is applied appropriately and that its legal powers are used proportionately to protect charities, their property and assets.
The role also involves managing casework against agreed performance and quality standards while contributing to continuous improvement and maintaining a strong customer service approach.
Key Responsibilities
- Provide technical oversight, mentoring and/or line management within a team.
- Manage complex caseloads while balancing competing priorities.
- Provide supervision and oversight of higher-risk or novel work.
- Make evidence-based decisions using risk-based judgement, analysis and available information.
- Work with legal, accountancy and intelligence colleagues on complex cases.
- Engage trustees and other stakeholders to support compliance with legal duties.
- Consider and use appropriate legal powers where necessary.
- Communicate with stakeholders through written correspondence, telephone calls and face-to-face engagement.
- Contribute to team performance, quality targets and organisational objectives.
- Work with regulators, government departments, law enforcement and other external partners.
- Conduct quality assurance reviews and contribute to continuous improvement.
- Share good practice and develop skills across the relevant job family.
Essential Requirements
Applicants should demonstrate:
- Strong written, verbal communication and presentation skills.
- Excellent relationship management skills.
- The ability to gather information from internal and external sources.
- Strong analytical skills and sound judgement when evaluating complex information.
- The ability to manage and conduct their own caseload to required standards.
- Experience of conducting investigations or other regulatory work.
- Experience gathering and analysing evidential information and undertaking casework.
- Experience managing a substantial workload with competing demands.
- Operational knowledge of investigation legislation, practices and regulatory frameworks gained through work within the charity sector, another civil regulator or an investigatory body.
Behaviours Assessed
The selection process will assess the following Civil Service behaviours:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Delivering at Pace
Salary and Benefits
The salary is £35,384 per year, with the Charity Commission contributing towards membership of the Civil Service Defined Benefit Pension Scheme.
The advertised employer pension contribution is 28.97%.
Other benefits include:
- At least 25 days of paid annual leave, increasing by one day each year up to a maximum of 30 days.
- Flexible and family-friendly working arrangements.
- Hybrid working with at least three days of homeworking per week, depending on role requirements.
- Civil Service Pension Scheme.
- Perkbox and Edenred benefits and discounts.
- Potential season ticket and bicycle loans after two months.
Working Pattern and Hybrid Working
The position is advertised as full-time, but applicants who require or prefer an alternative working pattern are welcome to apply.
Part-time, flexible and compressed-hours arrangements may be considered, although the preferred working pattern may not always be available.
The Charity Commission operates a flexible hybrid model combining office attendance with at least three days of homeworking per week, subject to the requirements of the role.
Visa and Right-to-Work
Skilled Worker sponsorship is not available for this vacancy.
Applicants must already have the appropriate right to work in the UK.
The vacancy is broadly open to eligible UK nationals, Irish nationals, qualifying Commonwealth nationals, certain EU/EEA/Swiss nationals with relevant UK status, individuals with qualifying limited or indefinite leave to remain, and certain Turkish nationals and family members who have accrued the right to work in the Civil Service.
Application and Selection Process
Applications must be submitted online through Civil Service Jobs.
Applicants will need to provide:
- A blind CV covering employment history, qualifications, skills and experience.
- A Personal Statement of up to 750 words demonstrating how they meet the essential criteria.
The vacancy uses the Civil Service Success Profiles approach, assessing experience, strengths and behaviours.
The sift is scheduled for 23 October 2026.
Interviews are scheduled to take place face-to-face:
- 3 and 4 November 2026 – Liverpool
- 5 November 2026 – Newport
Applicants should provide specific examples demonstrating their experience, actions, decision-making and results rather than relying on general statements.
Applications cannot be amended after submission, and late applications will not be accepted.
Security and Eligibility
Successful candidates must undergo a basic or equivalent criminal record check.
The role also requires completion of the Baseline Personnel Security Standard (BPSS) checks.
The vacancy is broadly open to applicants who meet the Civil Service nationality and right-to-work requirements.
Reasonable Adjustments
Applicants who require adjustments to the recruitment process can contact the Government Recruitment Service before the closing date.
Requests can also be recorded in the relevant Assistance required section of the application form.
Closing Date
11:55 pm, Monday 19 October 2026
Late applications will not be accepted.
How to Apply
Apply through the official Civil Service Jobs vacancy:
Case Manager, HEO, Perm, Liverpool/Newport – Reference 483060
Source: Charity Commission / Civil Service Jobs.
Important applicant check: This vacancy does not offer Skilled Worker sponsorship, so applicants seeking sponsorship should not rely on this role for a new Skilled Worker visa.