Employer: Bromsgrove and Redditch Councils
Location: Woodrow Neighbourhood Office
Salary: Grade 7, SCP 25–30 (£37,563 – £42,123)
Contract: Permanent
Working pattern: Full-time, standard hours
Sector: Housing / Local Councils
Closing date: 19 October 2026
Reference: BR/TP/8451/674
Visa sponsorship: Not offered
About the role
Bromsgrove District Council and Redditch Borough Council share services and are committed to delivering customer-focused services that make a difference to the communities they serve.
The Senior Housing Technical Support Officer will support the Housing Service in delivering quality services and meeting the Consumer Standards set by the Housing Regulator.
The role will also support the strategic housing function by helping ensure that systems provide accurate analytical data and business intelligence to support effective services for customers and colleagues.
The postholder will also be involved in projects introducing new technology, new business processes and changes to working practices across the Housing Service.
Key responsibilities
- Manage the day-to-day activities of the Housing Technical Support Team.
- Support the smooth delivery of financial processes across the Housing Service.
- Assist with the annual rent review and BACS processing.
- Manage benefit entitlement processes.
- Investigate lost payments and ensure payments are properly reconciled.
- Provide effective business support to colleagues across the Housing Service.
- Work collaboratively with colleagues to understand their requirements and provide appropriate support and solutions.
- Contribute to shared business objectives and service improvement projects.
Skills and experience
Applicants should have:
- A minimum of A Levels, or equivalent, in Maths, English and Computer Science/ICT.
- At least two years’ experience working in an IT or Finance environment.
Employee benefits
The Councils offer a range of benefits, including:
- Pension scheme.
- Generous annual leave starting at 25 days plus bank holidays, pro rata.
- Flexible working where appropriate.
- Employee Assistance Programme.
- Access to an employee benefits platform offering discounts on high street shopping, leisure activities and holidays, as well as salary sacrifice schemes.
Visa sponsorship
Bromsgrove and Redditch Councils state that they do not offer sponsorship to work in the UK for this role.
Applicants who require employer sponsorship should take this into account before applying.
Interview and application process
Interviews are scheduled to take place during the week commencing 2 November 2026.
For further information about the position, contact Emma Alldrick, Recruiting Manager, on 01527 587000 or email emma.alldrick@bromsgroveandredditch.gov.uk.
Recruitment enquiries can also be sent to recruitment@bromsgroveandredditch.gov.uk.
Applications should be submitted through the Apply Now button on the original vacancy.
Source: WM Jobs / Bromsgrove and Redditch Councils