Relief Customer Service Assistant – Derby City Council
Employer: Derby City Council
Job Title: Relief Customer Service Assistant
Salary: £13.70 per hour
Location: Springwood Leisure Centre, Derby
Working Pattern: Relief / As required
Contract: Temporary / Fixed Term until March 2028, with possible extension
Closing Date: 30 October 2026
Job Reference: 000012538
Job Overview
Derby City Council is looking for enthusiastic and energetic Relief Customer Service Assistants to join the team at Springwood Leisure Centre.
The role involves providing a high standard of customer service while supporting the day-to-day operation of the leisure centre and helping customers access its range of facilities, activities and services.
Key Responsibilities
As a Relief Customer Service Assistant, your duties will include:
- Providing a high standard of service to customers, colleagues and visitors face-to-face, by telephone and by email.
- Responding to customer enquiries and providing information about products and services.
- Supporting promotional campaigns.
- Taking bookings for sports and physical activity sessions.
- Processing enrolments for coached activities and school holiday programmes.
- Managing customer access using front-of-house entry systems and supporting revenue protection.
- Maintaining customer databases.
- Providing tours of the leisure centre facilities.
- Setting up and taking down sports equipment for bookings and facility use.
- Carrying out regular checks of the building, machinery, plant and equipment.
- Reporting defects to the Operations Managers and completing the appropriate documentation.
About You
Derby City Council is looking for applicants who are:
- Customer focused, friendly and approachable.
- Able to work effectively as part of a team.
- Comfortable working on their own initiative.
- Able to work under pressure.
- Flexible in their approach to work.
- Physically fit and able to set up and take down various pieces of sports equipment.
Employee Benefits
Employees of Derby City Council may have access to a range of benefits, depending on their role, contract and length of service.
Benefits include:
- Local Government Pension Scheme (LGPS).
- Team Derby Rewards discounts.
- Tusker Car Benefit Scheme.
- Generous annual leave entitlement, starting at 27 days and rising to 32 days after five years’ service, plus applicable bank holidays.
- Option to purchase additional annual leave.
- Flexible and hybrid working arrangements where applicable.
- Flexible retirement options where eligible.
- Support for colleagues with caring responsibilities.
- Learning and development opportunities.
- Leadership and management development programmes.
- Mentoring and professional qualifications.
- Employee Assistance Programme and wellbeing support.
- Free annual flu vaccinations.
- Cycle2Work Scheme and free cycle training.
- Up to 15 hours of volunteering leave each year.
- Employee networks and inclusion initiatives.
How to Apply
Applicants can apply through the Derby City Council website using the online application process.
Applicants who prefer to apply using a CV can complete the required Declaration Form and send it together with their CV to matt.fraser@derby.gov.uk.
CV applicants should clearly demonstrate how their skills, knowledge and experience meet the requirements of the role. Derby City Council also recommends including a supporting statement explaining how the applicant meets the essential criteria in the Person Specification.
A completed Declaration Form is required for CV applications to be accepted.
The optional Equalities Form can be returned to recruitmentteam@derby.gov.uk.
Closing date: 30 October 2026. Applications received after midnight on the closing date will not be accepted.
Interview dates: Week commencing 16 November 2026
Interview location: Springwood Leisure Centre
Sponsorship Information
The advert does not state that Skilled Worker visa sponsorship is available for this position. Applicants who require sponsorship should confirm their eligibility and sponsorship position directly with Derby City Council before applying.
Important Information
Applicants should read the full Job Description and Person Specification before submitting an application. Supporting statements should clearly demonstrate how the applicant meets the essential criteria.
Derby City Council is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.
Reasonable adjustments are available throughout the recruitment process where required.
Contact
For questions about the vacancy or assistance with the application process:
Derby City Council Recruitment Team
Telephone: 01332 640844
Relay UK: 18001 01332 640844
Email: recruitmentteam@derby.gov.uk
Source
Derby City Council – Jobs and Careers
Job Reference: 000012538