IT Service Desk Analyst – Crown Office and Procurator Fiscal Service (COPFS)
The Crown Office and Procurator Fiscal Service (COPFS) is recruiting an IT Service Desk Analyst in Glasgow, Scotland, offering a permanent, full-time opportunity for someone with IT support experience and strong customer service skills.
The successful candidate will provide first-line technical support, troubleshoot hardware and software problems, manage service requests and help staff access the technology they need to carry out their work.
Job Overview
- Job Title: IT Service Desk Analyst
- Employer: Crown Office and Procurator Fiscal Service (COPFS)
- Location: Glasgow, Scotland
- Salary: £27,164–£30,281 per year
- Starting Salary: £27,164
- Contract: Permanent
- Working Pattern: Full-time
- Job Grade: Administrative Assistant – COPFS Band B equivalent
- Number of Vacancies: 1
- Reference Number: 485452
- Closing Date: Sunday, 25 October 2026, at 11:55 pm
- Visa Sponsorship: Not confirmed in the vacancy information. Applicants requiring Skilled Worker sponsorship should contact COPFS to establish whether sponsorship is available before applying.
About the Role
COPFS is looking for an enthusiastic and customer-focused IT Service Desk Analyst to join its Information Services Division (ISD).
The division delivers secure digital services that support the organisation’s operations and help staff work efficiently. In this role, you will serve as a first point of contact for IT support, helping internal colleagues and external stakeholders resolve technical problems.
You will troubleshoot a range of hardware, software and access issues, manage incidents and service requests, and provide clear advice to users. The role also involves supporting Microsoft 365 and Active Directory environments, configuring laptops and mobile devices, and assisting with software updates and security configurations.
This opportunity would suit someone who enjoys problem-solving, communicating with different users and working collaboratively in a busy IT support environment.
Key Responsibilities
The successful candidate will be expected to:
- Provide first-line IT support by telephone and digital channels.
- Troubleshoot hardware, software and network problems.
- Respond to technical enquiries and resolve IT support requests.
- Log, manage and escalate incidents and service requests in line with agreed Service Level Agreements (SLAs).
- Carry out password resets, software installations and access permission changes.
- Fulfil service requests, including equipment orders and changes to user access.
- Set up and configure laptops, mobile devices and other onsite hardware.
- Assist with software updates, security patches and device security configurations.
- Keep users informed about progress and provide clear guidance throughout the support process.
- Follow internal IT policies, procedures and service standards.
- Undertake other duties as required by the service desk team.
Salary and Employee Benefits
The advertised salary ranges from £27,164 to £30,281 per year, with a starting salary of £27,164. The maximum salary is subject to future COPFS pay awards.
Employees can also access a range of benefits, including:
- Civil Service Pension: Employer contribution of 28.97%.
- Annual Leave: 25 days of paid holiday, plus 11.5 public and privilege holidays.
- Additional Annual Leave: Holiday entitlement increases to 30 days after two years of service.
- Flexible Working: Flexible working hours and a family-friendly approach.
- Travel Benefits: Cycle to Work Scheme and Season Ticket Loans.
- Wellbeing Support: Mental Health First Aiders and access to an Employee Assistance Programme.
The employer states that its pension contribution at the advertised starting salary is worth approximately £7,869.
Skills and Experience
The advert describes this as an opportunity for someone with IT support experience who can communicate effectively and work collaboratively.
The role involves troubleshooting technical problems, supporting users, managing service requests and working with common business IT systems and devices.
Applicants should review the employer’s application pack for the full selection criteria and any additional requirements before submitting an application.
Visa Sponsorship and Right to Work
Skilled Worker sponsorship has not been confirmed in the published vacancy details.
The advert includes Civil Service nationality requirements and states that the role is broadly open to eligible UK nationals, Irish nationals, certain Commonwealth nationals with the right to work in the UK, eligible EUSS applicants and other specified groups.
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These nationality requirements do not, by themselves, confirm whether the employer will sponsor a new Skilled Worker visa.
If you are applying from outside the UK or need sponsorship to take up the role, contact COPFS before applying to confirm whether sponsorship is available for this vacancy.
Security Checks
Successful candidates must undergo an enhanced or equivalent criminal record check.
Candidates working with government assets must also complete Baseline Personnel Security Standard (BPSS) checks.
The employer also provides guidance on the responsible use of artificial intelligence in applications. Applicants must ensure that all examples and statements are truthful, accurate and based on their own experience.
How to Apply
Applications must be submitted through the official COPFS recruitment website.
Closing date: Sunday, 25 October 2026, at 11:55 pm.
Before applying, review the application pack for the selection process and any additional requirements. Feedback will only be provided to candidates who attend an interview or assessment.
Contact Information
For enquiries about the vacancy, contact:
- Job Contact: Mark Gaskin
- Email: mark.gaskin@copfs.gov.uk
- Recruitment Team: Recruitment@copfs.gov.uk
Source: Civil Service Jobs – Crown Office and Procurator Fiscal Service.