Receptionist

Receptionist/Administrative Assistant – East London NHS Foundation Trust

Location: Mile End Hospital, London E1 4DG
Salary: £31,554 to £33,270 per year, including HCA
Band: 3
Contract: Permanent
Working pattern: Full-time
Closing date: 11 October 2026
Reference: 363-TH8304015
Employer: East London NHS Foundation Trust

About the role

East London NHS Foundation Trust is recruiting a Receptionist/Administrative Assistant to join its Perinatal Services team at Mile End Hospital.

The successful candidate will provide efficient front-desk and administrative support, helping the service run smoothly and ensuring service users and members of the public receive a helpful and professional service.

The role would suit someone who is adaptable, works well within a team and can manage a busy administrative environment.

Main responsibilities

The role includes:

• Responding to enquiries from members of the public and other agencies at reception, by telephone and face-to-face.
• Answering incoming calls and dealing with enquiries politely and efficiently.
• Scheduling appointments and contacting service users about appointments and cancellations.
• Seeking guidance from administrators and the Operational Manager when required.
• Providing general reception and administrative support to the service.
• Communicating effectively with service users, carers, colleagues and partner organisations.

Essential requirements

Applicants should have:

• GCSE standard education or equivalent experience.
• Good written and spoken English.
• Experience working in a receptionist role within a team setting, with up to two years or more of relevant experience.
• Experience of receptionist processes.
• Knowledge of Microsoft Office 365 and its applications.
• Knowledge of patient administration systems and data entry.
• Good verbal and written communication and interpersonal skills.
• IT and administrative skills.
• Professional accountability and a polite, friendly approach.
• The ability to deal with verbally aggressive service users with empathy.
• The ability to multitask in an environment with frequent interruptions.

Desirable experience

The Trust would also value:

• Experience within a health, mental health, education or social services environment.
• Good literacy, numeracy and IT skills.
• An understanding of office procedures.
• An understanding of hospital and/or social services environments.
• GCSE or equivalent qualifications.

Visa sponsorship

Skilled Worker sponsorship: Applications welcome.

The advert states that applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications.

This means candidates who require sponsorship can apply, although meeting the relevant Skilled Worker and vacancy requirements is still necessary.

DBS check

The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (DBS) check will therefore be required to check for previous criminal convictions.

Application and selection process

Candidates should review the full job description and person specification provided with the vacancy before applying.

Closing date: 11 October 2026

Source: East London NHS Foundation Trust / NHS Jobs

Employer: East London NHS Foundation Trust
Work location: Perinatal Mental Health Services, Ground Floor Burdett House, Mile End Hospital, 275 Bancroft Road, London E1 4DG