Disability Living

Disability Living Allowance EO Case Manager Jobs at DWP – 116 Vacancies Paying £32,137

The Department for Work and Pensions (DWP) is recruiting 116 Executive Officer (EO) Case Managers within its Disability Services division. These permanent positions offer a salary of £32,137 per year and involve supporting people claiming Disability Living Allowance (DLA).

The department is looking for candidates with strong communication skills, sound judgement and the ability to assess information, manage cases and make fair decisions that support customers.

Important: Visa sponsorship is not available for new applicants for these roles. DWP states that the positions do not meet the skill-level requirements for new sponsorship under Home Office rules. Existing DWP-sponsored employees should contact the department’s Visa Sponsorship Team before applying to check their eligibility.

Job Overview

• Job title: Disability Services – Disability Living Allowance EO Case Manager
• Employer: Department for Work and Pensions (DWP)
• Reference number: 484702
• Job grade: Executive Officer (EO)
• Salary: £32,137 per year
• Contract: Permanent
• Number of vacancies: 116
• Working pattern: Full-time, part-time and flexible working options
• Working hours: Normally 37 hours per week
• Department: DWP – Disability Services
• Closing date: 21 October 2026
• Application deadline: 11:55 pm
• Visa sponsorship: Not available for new sponsorship applicants
• Work location: UK-based DWP office; applicants must be within reasonable commuting distance of their selected location.

About the Role

DWP Disability Services delivers support to millions of disabled customers through services including Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit.

As an EO Case Manager, you will help manage customer claims, gather relevant information and make decisions based on individual circumstances, legislation and departmental guidance.

The position is suitable for candidates who enjoy working with people, handling complex information and delivering a professional public service.

Key Responsibilities

Your duties will include:

• Managing customer cases from initial contact through to resolution wherever possible.
• Handling inbound and outbound telephone calls with customers and their representatives.
• Gathering evidence and clarifying customers’ circumstances through effective questioning and active listening.
• Reviewing legislation, guidance and policy to support accurate and fair decisions.
• Explaining decisions clearly and helping customers understand the next steps in their claims.
• Taking responsibility for the quality and progress of individual cases.
• Protecting confidential customer and departmental information.
• Using computer systems, telephony tools and digital platforms, including Microsoft Teams.
• Working collaboratively with colleagues while maintaining professional relationships with customers.
• Supporting your own development and helping colleagues improve their skills where appropriate.

Telephone communication is a central part of the role, so candidates must be able to undertake inbound and outbound calls.

Essential Skills and Requirements

DWP is looking for applicants who can demonstrate:

• Clear verbal and written communication skills.
• A customer-focused attitude and commitment to delivering a quality service.
• The ability to identify problems, gather information and interpret evidence.
• Good listening skills and the ability to show empathy.
• Sound judgement, objective thinking and decision-making ability.
• The ability to work independently and take initiative.
• A willingness to learn and develop new skills.
• Flexibility when working with different customers and colleagues.

Previous experience should be presented through relevant examples demonstrating your skills and abilities. The advert does not specify a particular degree as an essential requirement.

Welsh-speaking ability is welcomed, although it is not stated as an essential requirement.

Salary, Working Hours and Benefits

The advertised salary is £32,137 per year, with new entrants normally appointed at the minimum of the pay band.

Employees will receive access to the Civil Service benefits package, which includes:

• Civil Service Defined Benefit Pension Scheme.
• At least 23 days of annual leave on entry, increasing to 30 days with service.
• Nine days of public and privilege leave.
• Flexible working options, subject to business requirements.
• Opportunities for job sharing, compressed hours and term-time working where available.
• Interest-free season ticket loans and a cycle-to-work scheme.
• Employee assistance and wellbeing support.
• Enhanced maternity and shared parental leave pay, subject to eligibility.
• Training, coaching, mentoring and professional development opportunities.

Working Arrangements

The standard working week is normally 37 hours. Depending on business requirements, working patterns may include full-time, part-time or job-sharing arrangements.

Working hours may fall between:

• Monday to Friday: 7:45 am to 8:00 pm.
• Saturday: 8:45 am to 5:00 pm.

A suitable schedule will be discussed after appointment.

Hybrid working may be considered after training and consolidation. Where hybrid working is agreed, employees will normally be required to spend at least 60% of their contracted hours in the office.

New recruits must work full-time during training and consolidation periods. Part-time and job-share candidates should therefore be prepared to work full-time during these periods.

The position can only be performed in the UK. Overseas working is not permitted, and relocation expenses will not be reimbursed.

Visa Sponsorship Information

New Skilled Worker visa sponsorship is not available for these vacancies.

DWP explicitly states that the roles do not meet the skill-level requirements for new sponsorship under the Home Office rules introduced on 22 July 2025.

Applicants who already have the right to work in the UK may wish to consider the opportunity if they meet the other requirements.

Current DWP employees whose immigration status involves departmental sponsorship should contact the Visa Sponsorship Team at visa.sponsorship@dwp.gov.uk before applying to confirm their eligibility.

DWP also states that sponsorship can never be guaranteed for any role.

Application Process

The recruitment process uses the Civil Service Success Profiles framework and includes an application, a Situational Judgement Test and an interview.

Stage 1: Online Application

Applicants must complete the application form and provide an example of how their skills and experience demonstrate the behaviour Managing a Quality Service.

The written example must be no longer than 500 words.

Candidates may draw on examples from employment, volunteering, work experience or other relevant activities. The response should explain what they personally did and how their actions demonstrated the required behaviour.

DWP operates an anonymised recruitment process. Do not include personal identifying information, such as your name or contact details, in the relevant written application evidence.

Stage 2: Situational Judgement Test

After submitting the application, candidates will receive an invitation to complete an online Situational Judgement Test.

The timed assessment uses multiple-choice scenarios to evaluate how candidates respond to workplace situations and communicate with others. Allow approximately 30–45 minutes to complete it.

Candidates must submit the test before the deadline stated in their invitation to progress.

Successful candidates may then have their written application evidence assessed, depending on application numbers and the recruitment team’s approach to managing the campaign.

Stage 3: Interview

Candidates who meet the required standard may be invited to a live interview through Microsoft Teams.

The interview will include five questions and assess the following Civil Service behaviours:

• Managing a Quality Service.
• Communicating and Influencing.
• Making Effective Decisions.

Two additional strength-based questions will assess candidates’ immediate responses. Behaviour questions will be provided five days before the interview, but strength-based questions will not be shared in advance.

Candidates must use genuine examples from their own experiences.

Offers will be made in merit order, taking business continuity into account. A reserve list may be maintained for six months.

Important Information for Applicants

• The application deadline is 21 October 2026 at 11:55 pm.
• New visa sponsorship is not available for these positions.
• Applicants must be able to work in the UK and travel to their selected office.
• Hybrid working is not guaranteed and is subject to suitability and business requirements.
• Successful candidates will undergo the relevant criminal record and security checks.
• DWP may raise the assessment benchmark if application numbers are high.
• Applicants should regularly check their email, including spam and junk folders, for recruitment updates.

How to Apply

To read the full job description, check the available office locations and submit your application, use the official recruitment website below.

Job reference: 484702
Employer: Department for Work and Pensions
Closing date: 21 October 2026 at 11:55 pm

Source

Source: Civil Service Jobs – Department for Work and Pensions.