Administrative Support

Salary: £31,554–£33,270 per year (including HCAS)

Location: Dartmouth Park Hill, London, N19 5JG

Employer: Whittington Hospital NHS Trust

Job Type: Fixed-term contract (6 months)

Working Pattern: Full-time

NHS Band: Band 3

Reference Number: 220-WHT-8390823

Date Posted: 27 October 2026

Closing Date: 9 November 2026

Visa Sponsorship: Not available for this role. The advert explicitly states that applicants requiring sponsorship cannot be offered sponsorship.

Job Overview

Whittington Hospital NHS Trust is recruiting a Community Administrative Support professional to join its Central Booking Service within the Community Patients Access Service.

The successful candidate will support referral management, patient registration, appointment booking and administrative processes for Whittington Adult Community Services. This is an opportunity to contribute to efficient patient pathways while providing high-quality customer service to patients, carers, healthcare professionals and members of the public.

The role requires previous NHS and administrative experience, including appointment booking and experience using the RiO patient record system.

Important: Applicants who have applied for this position within the past six months should not apply. Sponsorship is not available.

Key Responsibilities

• Provide professional, helpful and courteous customer service to patients, carers, healthcare professionals and members of the public.
• Handle telephone enquiries sensitively, gather relevant information and manage callers’ expectations.
• Carry out initial patient triage and provide general information about community clinical services and eligibility criteria.
• Register new patients and update electronic patient records using systems such as RiO and Medway.
• Book, cancel and reschedule patient appointments.
• Process appointment outcomes, discharge forms, referrals and other patient correspondence.
• Arrange interpreters and patient transport where required.
• Confirm patient attendance, prepare appointment letters and coordinate clinic administration.
• Support referral management and ensure referrals are saved and processed promptly.
• Maintain patient confidentiality and follow Trust procedures.
• Work collaboratively with colleagues, provide cover when necessary and line-manage junior staff.
• Attend mandatory training and participate in professional development and appraisal activities.

Essential Qualifications

Applicants must have:

• GCSEs, O Levels or equivalent qualifications, or higher education to A Level or equivalent experience.
• Excellent written and spoken English.

Essential Experience and Knowledge

Candidates must demonstrate:

• Previous administrative or office experience.
• Previous NHS experience.
• Experience booking and changing appointments.
• Previous experience using the RiO patient record system.
• Knowledge of computerised software, including Microsoft packages.
• Experience using other patient data-entry systems.
• Experience dealing with the public face-to-face and over the telephone.

Essential Skills and Abilities

• Ability to work effectively as part of a team.
• Ability to remain professional and respond appropriately in stressful situations.
• Clear and professional communication skills.
• Willingness to undertake relevant training.
• Strong organisation, time management and prioritisation skills.
• A responsible and flexible approach to changing circumstances and departmental needs.

Working Arrangements

The post is full-time and fixed-term for six months.

Depending on service requirements, staff may be required to work shifts between 8 am and 8 pm, Monday to Sunday, including bank holidays.

The successful applicant may also need to travel between Whittington Health sites and work at health centres across Haringey and Islington.

Training and Development

The successful candidate will be expected to complete all mandatory training, attend relevant courses and participate in the Trust’s appraisal process. Ongoing on-the-job training and continuous professional development are also expected.

Additional Information

• The appointment is subject to a Disclosure and Barring Service (DBS) check.
• Patient confidentiality must be maintained at all times.
• The Trust promotes equality, diversity and inclusive access to employment and services.

Visa sponsorship: The advert states that sponsorship is not available for this position. Applicants who require Skilled Worker sponsorship should take this restriction into account before applying.

How to Apply

Interested and eligible applicants should submit their applications through the official NHS Jobs website before the closing date.

Closing date: 9 November 2026

Contact for Enquiries

Contact: Patricia Yerifor, Community Patients Access Service Manager

Email: patricia.yerifor@nhs.net

Telephone: 020 3316 1224

Employer: Whittington Hospital NHS Trust

Employer website: https://www.whittington.nhs.uk/