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Customer Success Manager
Thermo Fisher Scientific is looking for a highly motivated and confident Customer Success Manager for their Vantage platform. The successful candidate will have a track record of supporting accounts in Pharma/Medical Devices/MedTech companies and will be responsible for cultivating strong client relationships, encouraging commitment to their subscription product, and maintaining and growing existing business.
Location
- Remote (UK)
Role of the Job
The Customer Success Manager will work collaboratively with the Head of Account Management, Account Leaders, and the Product team to ensure that all Vantage clients receive core training in accordance with contractual agreements. The role involves designing and implementing a Vantage training program, managing the Vantage support desk, and providing regular updates to clients on the progress of Vantage and its development roadmap.
Main Responsibilities
- Train customers
- Help customers with issues
- Build customer relationships
- Keep customers updated
- Get more customers to use the product
Job Snapshot
What is the work schedule for this role?
Standard Monday to Friday schedule.
What kind of training will I receive as a Customer Success Manager?
You will receive comprehensive training on the Vantage platform and its features, as well as ongoing support and development opportunities
What benefits does Thermo Fisher Scientific offer to its employees?
- Comprehensive training and development
- Dynamic and supportive work environment
- Opportunities for career advancement
- Competitive salary and benefits
- Flexible working arrangements
- Employee wellness programs
- Opportunities for growth and development
How does the company engage with its customers?
Thermo Fisher Scientific engages with its customers through a range of channels, including regular updates, training sessions, and support desk services.
How does the company measure success?
Thermo Fisher Scientific measures success through a range of metrics, including customer satisfaction, revenue growth, and employee engagement
Qualifications Required
- NHS datasets experience (e.g., HES data) (Desirable)
- SaaS product training experience (Required)
- Helpdesk management experience (Required)
- Healthcare/pharmaceutical experience or interest (Desirable)
- Degree in Life Sciences or similar (Desirable)
Salary package
To be discussed upon application
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About Thermo Fisher Scientific
Thermo Fisher Scientific is the world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. The company’s goal is to provide innovative technologies, products, and services that help customers achieve their objectives. With a rich history dating back to the 1950s, Thermo Fisher Scientific has evolved through strategic acquisitions, partnerships, and innovation to become a global company with a presence in over 50 countries, employing more than 100,000 people. This extensive history has allowed the company to build a strong foundation in the scientific industry, with a deep understanding of customer needs and a commitment to delivering exceptional products and services. Through its mission and history, Thermo Fisher Scientific has established itself as a trusted partner for customers in the pharmaceutical, biotechnology, and healthcare sectors.
Global Reach and Company Culture
Thermo Fisher Scientific has a global presence, with operations in over 50 countries. The company’s global reach enables it to serve customers worldwide, providing them with local support and services. Thermo Fisher Scientific’s global network of facilities, resources, and expertise ensures that customers receive the support they need to achieve their objectives. The company’s culture is built on a foundation of innovation, collaboration, and customer focus, valuing employees and providing them with opportunities for growth and development. Thermo Fisher Scientific’s employees are passionate about science and are committed to making a positive impact on society. By fostering a culture of innovation and collaboration, the company is able to attract and retain top talent, driving advancements and breakthroughs that benefit customers and society. The company’s global reach and culture also enable it to build strong relationships with customers, providing them with personalized support and services that meet their unique needs and objectives.
Awards and Recognition
Thermo Fisher Scientific has received numerous awards and recognition for its products, services, and commitment to sustainability. The company’s commitment to innovation, quality, and customer satisfaction has earned it a reputation as a trusted partner in the scientific industry. Thermo Fisher Scientific’s products and services have been recognized for their excellence and impact, and the company has been acknowledged for its efforts to reduce its environmental footprint and promote sustainability. These awards and recognition reflect the company’s dedication to delivering exceptional products and services, driving innovation, and making a positive impact on society. By earning recognition and awards, Thermo Fisher Scientific is able to demonstrate its commitment to excellence and reinforce its position as a leader in the scientific industry.