The Flex is seeking a highly skilled Customer Service Representative to join their team and play a crucial role in delivering exceptional customer experiences. As a fast-growing company in the rental space, The Flex is focused on simplifying renting for tenants and removing headaches for landlords.
Location
Remote — Work from anywhere in there following locations
- UK
- Portugal
- Greece
- Italy
- Argentina
- Philippines
- Georgia
- Lithuania
- Bulgaria
- Taiwan
- Croatia
- Spain
- Mexico
- Indonesia
- Albania
- Algeria
- Armenia
- Azerbaijan
- Benin
- Burkina Faso
- Cameroon
- Ethiopia
- Jordan
- Latvia
- Lebanon
- Madagascar
- Mauritius
- Morocco
- Saudi Arabia
- Senegal
Job Type
- Full-Time
Role of the Job
As a Customer Service Representative, you will be the friendly face and trusted voice for customers, creating exceptional experiences, solving problems with empathy and speed, and building strong, lasting relationships.
Main Responsibilities
- Respond to questions via email, phone, and chat in a timely, professional, and friendly manner.
- Create memorable experiences that turn first-time clients into long-term fans, follow up with clients to check in, collect feedback, and ensure everything is on point.
- Troubleshoot booking or property issues and keep customers in the loop, collaborate with internal teams to resolve things fast.
- Gather customer feedback and spot patterns to help continuously improve, and share actionable suggestions with the team to enhance service and user experience.
- Keep detailed records of interactions and resolutions using the CRM system, help track performance, and contribute to team reporting.
Qualification Needed
- Previous experience in customer support, client success, or a similar people-first role.
- Excellent written and verbal communication skills in English.
- A Calm and Positive attitude when handling challenges or tight timelines.
- Great with tools like CRM systems, support platforms, and digital workflows.
- Organized, proactive, and able to juggle multiple tasks at once.
- Naturally empathetic with a genuine drive to help others.
FAQs
What is the company culture like?
The Flex values a high-performance, close-knit team that’s passionate about shaking up the global rental space.
How do I know if I’m a good fit for this role?
If you have excellent communication skills, previous experience in customer support, and a calm and positive attitude, this role might be a good fit for you.
What kind of support can I expect?
You will receive training and support from the team, including guidance on tasks and responsibilitiess.
Can I work flexible hours?
Yes, this role offers remote work options with flexible hours.
What benefits does The Flex offer?
Competitive salary, opportunities for growth and development, comprehensive benefits package.
What is the team like?
A dynamic and collaborative team of professionals who are passionate about delivering exceptional customer experiences.
Is previous experience in customer support required?
Previous experience in customer support is preferred, but not necessarily required.
What kind of projects will I be working on?
You will be working on a wide range of tasks, including customer support, relationship management, and problem-solving.
How does The Flex approach professional development?
The company offers training and support to help employees grow and develop in their roles.
What is the salary range for this role?
The salary for this role is competitive, but details are not specified.
How do I stay up-to-date with company news and updates?
You will receive regular updates and news from the team and company leadership.
Salary Package
Competitive salary package to be discussed.
Required Documents
- CV
- Resume
How to Apply
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About Company:The Flex
Company Overview
The Flex is a company that focuses on redefining what it means to rent a home. Their mission is to simplify renting for tenants and remove headaches for landlords. With a high-performance, close-knit team, The Flex is passionate about shaking up the global rental space.
Mission
The Flex’s mission is to make renting a seamless and frustration-free experience for both tenants and landlords. They aim to achieve this by providing smart, seamless solutions that eliminate hidden fees and complicated processes.
Values
The Flex values a team that’s passionate about delivering exceptional customer experiences and building strong, lasting relationships. They prioritize a culture of collaboration, innovation, and continuous improvement.