Customer Insight Analyst (Remote/Hybrid) at NHS Property Services – £38,000+ per Year
Are you passionate about transforming customer feedback into meaningful business improvements? NHS Property Services (NHSPS) is recruiting a Customer Insight Analyst to join its team on a 24-month fixed-term contract. This exciting hybrid/remote opportunity is ideal for professionals with experience in customer research, data analysis, and stakeholder engagement who want to contribute to improving services across the NHS estate.
Job Overview
- Job Title: Customer Insight Analyst
- Company: NHS Property Services
- Location: London E14 (Hybrid/Remote)
- Working Arrangement: Flexible Hybrid/Remote (Travel to London hub when required)
- Salary: From £38,000 per year
- Job Type: 24-Month Fixed-Term Contract
- Sector: Data Analytics / Customer Insights / NHS
- Application Deadline: Apply as soon as possible (Vacancy may close early)
About NHS Property Services
NHS Property Services manages one of the largest healthcare estates in England, helping NHS organisations provide high-quality healthcare services. The organisation is committed to creating modern, sustainable healthcare environments while investing in its employees through career development, flexible working, and inclusive employment practices.
The company also supports charitable initiatives, community volunteering, and has pledged to become Net Zero Carbon by 2050, making it an excellent employer for professionals who want to make a real difference.
About the Role
As a Customer Insight Analyst, you’ll lead customer research projects that help shape the future of NHS Property Services. Working with both quantitative (approximately 70%) and qualitative (approximately 30%) research methods, you’ll collect customer feedback, identify trends, and provide actionable recommendations that improve customer experience and organisational performance.
You’ll collaborate closely with Product, Marketing, Customer Experience, Delivery, and Data teams to ensure customer insights influence key business decisions.
Key Responsibilities
- Lead customer research programmes including surveys and interviews.
- Design, test, and manage customer surveys.
- Conduct qualitative interviews with senior healthcare stakeholders.
- Analyse quantitative and qualitative customer data.
- Produce reports with actionable recommendations.
- Present findings to senior leaders and internal stakeholders.
- Improve customer insight reporting processes.
- Support the annual Customer Insights Report.
- Work alongside CRM and Power BI teams to improve reporting.
- Enhance business processes using AI, Power Automate, and other digital tools.
- Maintain strong data governance and data quality standards.
- Act as a bridge between customers and internal teams to improve customer experience.
Skills and Experience Required
Successful applicants should have:
- Experience in customer insight, research, or data analysis.
- Strong analytical and problem-solving skills.
- Experience designing surveys and conducting customer interviews.
- Excellent communication and presentation skills.
- Ability to interpret complex datasets and produce business recommendations.
- Confidence working with senior stakeholders.
- Experience with CRM systems and Power BI (preferred but not essential).
- Knowledge of AI, Power Automate, or Power Query is an advantage.
- Strong organisational and project management skills.
- Passion for improving customer experience.
Salary and Benefits
Employees receive an attractive package that includes:
- Starting salary from £38,000 per year
- 27 days annual leave
- 8 bank holidays
- Option to purchase additional annual leave
- Flexible hybrid working
- SMART Pension with up to 6% employer contribution
- NHS retail discounts
- Cycle to Work Scheme
- Employee Assistance Programme
- Extensive training and career development
- Professional Excellence Framework
- Flexible employee benefits
Why Join NHS Property Services?
Working at NHS Property Services means becoming part of an organisation that genuinely values its people while supporting the NHS across England.
Benefits include:
- Flexible work-life balance
- Career progression opportunities
- Inclusive and supportive workplace
- Opportunity to influence national NHS services
- Community volunteering initiatives
- Sustainability-focused employer
- Diverse and welcoming culture
- Meaningful work that positively impacts healthcare
Who Should Apply?
This role is suitable for:
- Customer Insight Analysts
- Data Analysts
- Market Research Analysts
- Customer Experience Professionals
- Business Intelligence Analysts
- Research Officers
- CRM Analysts
- Professionals seeking flexible hybrid NHS careers
Working Location
This is a hybrid/remote position based in London E14. While much of the work can be completed remotely, occasional travel to the London office is required.
How to Apply
Interested candidates should submit their application as soon as possible. NHS Property Services may close applications early once enough applications have been received.
Conclusion
If you’re looking for a rewarding career where your analytical skills directly improve customer experiences across NHS services, this role offers competitive pay, flexible working, excellent benefits, and genuine opportunities for career growth while making a positive impact on healthcare delivery across England.