Senior Product Manager – Welsh Revenue Authority (UK Based Applicants)
The Welsh Revenue Authority (WRA) is recruiting a Senior Product Manager to lead the strategy and delivery of customer-facing digital products. This permanent Grade 7 role offers an attractive salary of £61,098–£73,057, flexible hybrid working, and one of the UK’s most generous Civil Service pension schemes.
If you have extensive product management experience, Agile delivery expertise, and a passion for leading digital transformation, this could be an excellent opportunity.
Job Summary
- Job Title: Senior Product Manager
- Employer: Welsh Revenue Authority (WRA)
- Reference Number: 471124
- Location: Cardiff, Wales (Hybrid)
- Salary: £61,098 – £73,057 per year
- Grade: Grade 7
- Contract: Permanent
- Working Pattern: Full-time, Flexible Working, Job Share
- Business Area: Strategy
- Closing Date: 26 July 2026 (11:55 PM)
- Vacancies: 1
- UK Based Applicants Only
About the Role
As the Senior Product Manager, you will lead a portfolio of customer contact products, including:
- Customer Relationship Management (CRM)
- Telephony platforms
- Digital forms
- Customer correspondence and letter services
You’ll define the product vision, develop long-term roadmaps, prioritise delivery, and ensure products continue to meet user needs while supporting the Welsh Revenue Authority’s digital transformation strategy.
Working with multidisciplinary Agile teams, you’ll collaborate with designers, developers, analysts, service owners, and operational teams to deliver high-quality digital services.
Key Responsibilities
- Lead the full product lifecycle from discovery through continuous improvement.
- Develop and communicate clear product strategies and roadmaps.
- Prioritise product features based on customer value.
- Manage stakeholder relationships across technical and non-technical teams.
- Collaborate with users to gather feedback and improve services.
- Ensure seamless customer journeys across digital services.
- Support operational delivery and incident management.
- Ensure compliance with information governance, privacy and data standards.
- Promote Agile product management practices across the organisation.
Essential Requirements
Successful applicants should have:
- Significant Product Management experience.
- Strong technical understanding of digital products.
- Experience delivering complex digital transformation projects.
- Strong knowledge of Agile delivery principles.
- Experience developing product strategies and delivery roadmaps.
- Ability to lead multidisciplinary delivery teams.
- Experience working with service designers, analysts, delivery managers and data specialists.
- Excellent stakeholder management and communication skills.
Benefits
Working for the Welsh Revenue Authority includes:
- Salary of £61,098–£73,057
- Civil Service Pension with 28.97% employer contribution
- 31 days annual leave plus Bank Holidays
- Two additional Privilege Days
- Flexible and Hybrid Working
- Cycle to Work Scheme
- Tusker Car Scheme
- Travel Ticket Salary Advances
- Employee discounts on shopping and entertainment
- Wellbeing hour every week
- Subsidised sports groups
- Excellent family-friendly policies
- Free Welsh language courses
- Employee Assistance Programme
- Inclusive and supportive workplace culture
Working Pattern
The role is based in Cardiff, with regular travel to another WRA office when required.
Hybrid working is supported, with an expected office attendance of approximately 2 days per week.
Welsh Language Requirement
Welsh language skills are not essential for this position.
Security Requirements
Successful applicants will be required to complete:
- Security Check (SC)
- Baseline Personnel Security Standard (BPSS)
Who Can Apply?
Applications are open to eligible individuals with the legal right to work in the UK, including eligible UK nationals and other qualifying nationalities under Civil Service recruitment rules.
Application Deadline
Closing Date: 26 July 2026 (11:55 PM)
Applications submitted after the deadline will not be considered.
Why Join the Welsh Revenue Authority?
The Welsh Revenue Authority is a modern digital organisation responsible for administering Welsh taxes and supporting future tax policy. Employees enjoy an innovative culture, flexible working, excellent career development opportunities, and the chance to build digital products that directly improve public services across Wales.
Apply Now
Visit the official Civil Service Jobs website to submit your application before the closing date.