Microsoft 365 Adoption Officer – Ministry of Housing, Communities and Local Government (MHCLG)
The Ministry of Housing, Communities and Local Government (MHCLG) is recruiting a Microsoft 365 Adoption Officer to support its digital transformation programme. This is an excellent opportunity for professionals with experience in Microsoft 365, digital adoption, user training, and change management.
The successful candidate will help colleagues build confidence using Microsoft 365 applications, including Microsoft Copilot, Teams, SharePoint, Outlook, Excel, and PowerPoint, by delivering engaging training sessions, creating learning resources, and promoting effective digital adoption across the department.
Job Overview
| Job Title | Microsoft 365 Adoption Officer |
|---|---|
| Employer | Ministry of Housing, Communities and Local Government (MHCLG) |
| Reference Number | 472178 |
| Salary | £44,004 (National) – £47,444 (London) |
| Job Grade | Senior Executive Officer (SEO) |
| Contract Type | Fixed-Term |
| Contract Length | 23 Months |
| Working Pattern | Full-time, Part-time, Flexible Working, Job Share |
| Department | Digital |
| Vacancies | 1 |
| Application Deadline | 5 August 2026 (11:55 PM BST) |
Job Location
Successful applicants can be based in any of the following locations:
- Bristol
- Darlington
- Leeds
- London
- Manchester
- Wolverhampton
Salary and Benefits
Salary
- London: £47,444 per annum
- National: £44,004 per annum
Benefits
- Civil Service Pension with 28.97% employer contribution
- Flexible working arrangements
- Career development opportunities
- Learning and professional training
- Cycle to Work Scheme
- Childcare Voucher Scheme
- Inclusive and supportive workplace
About the Role
As a Microsoft 365 Adoption Officer, you will play a key role in helping employees maximise the value of Microsoft 365 technologies across the department. You will design and deliver training programmes, create user guidance, facilitate workshops, and support digital transformation initiatives.
Working closely with the Digital Tools team, you will help colleagues confidently adopt Microsoft Copilot and other Microsoft 365 applications while identifying opportunities to improve productivity and collaboration.
Key Responsibilities
- Deliver instructor-led Microsoft 365 training sessions.
- Facilitate workshops, demonstrations, and bite-sized learning sessions.
- Develop role-based training programmes and adoption campaigns.
- Produce high-quality guidance documents and learning materials.
- Support users adopting new digital tools and ways of working.
- Gather feedback to improve learning resources and adoption activities.
- Translate new Microsoft 365 features into practical workplace guidance.
- Promote secure and effective use of Microsoft 365 technologies.
Essential Requirements
Applicants should have:
- At least one year of experience delivering technology training or digital adoption programmes.
- Experience supporting organisational change through technology.
- Ability to explain technical concepts to non-technical audiences.
- Strong communication and stakeholder engagement skills.
- Experience creating learning resources, guidance documents, or training materials.
- Good working knowledge of Microsoft 365 applications.
- A passion for continuous learning and digital innovation.
Preferred Skills
Experience with:
- Microsoft 365
- Microsoft Copilot
- Microsoft Teams
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- SharePoint
- Digital Transformation
- User Adoption
- Change Management
- Learning & Development
Recruitment Process
Stage 1 – Application
Applicants must submit:
- CV
- Cover Letter
Important: Combine your CV and Cover Letter into a single document before uploading.
Lead application question:
Describe a time when you designed and delivered training, guidance, or learning support that helped users adopt a new technology, process, or way of working.
Stage 2 – Interview
Candidates will be assessed against:
- Communicating and Influencing
- Delivering at Pace
- Developing Self and Others
- Changing and Improving
- Experience-based questions
- 10-minute presentation
Interviews are expected to take place remotely via video call.
Security Clearance
Successful candidates must satisfy:
- BPSS Security Clearance
- London-based roles also require CTC Clearance
Nationality Requirements
Applications are welcomed from eligible:
- UK Nationals
- Republic of Ireland Nationals
- Commonwealth citizens with the right to work in the UK
- Eligible EU, EEA, and Swiss nationals
- Other applicants meeting UK Civil Service nationality requirements
Why Apply?
This is an excellent opportunity to contribute to the UK Government’s digital transformation while helping colleagues maximise the benefits of Microsoft 365 technologies. If you’re passionate about digital learning, user engagement, and Microsoft 365, this role offers excellent career development within the UK Civil Service.
Application Deadline
Wednesday, 5 August 2026 (11:55 PM BST)
How to Apply
Applications must be submitted through the official recruitment portal before the closing date.