Housing Support Worker – Liverpool
Job Overview
Employer: Nacro
Job Title: Housing Support Worker
Location: Liverpool, England
Salary: £27,807 per annum
Base Salary: £26,807 + £1,000 unsociable hours payment
Hours: 37.5 hours per week
Contract: Fixed-term until 31 August 2027
Closing Date: 30 September 2026, 23:59
Posted: 24 August 2026
DBS: Enhanced DBS and HMPPS checks required
Visa Sponsorship: Not available for this role
About the Role
Nacro is recruiting a Housing Support Worker to join its Community Accommodation with Support, Tier 2 (CAS-2) programme in Liverpool.
The CAS-2 programme is commissioned by the Ministry of Justice and provides accommodation and support to eligible people leaving prison or suitable for release into the community.
The role focuses on helping service users develop the skills, stability and confidence needed to maintain accommodation and move towards independent living.
Working Hours
The position is 37.5 hours per week.
The service operates on a rolling rotational basis:
- Monday to Friday: 08:00–22:00
- Saturday: 09:00–17:00
Shift patterns and flexibility will be discussed during the interview.
Travel Requirement
Regular travel across an allocated area is required.
Applicants must have:
- A full driving licence
- Access to their own vehicle
- Appropriate business insurance
Salary & Pay Progression
The advertised salary is £27,807 per annum, comprising:
- £26,807 base salary
- £1,000 unsociable-hours payment
Nacro states that its pay framework provides transparent progression points, with expected progression to £27,477 within the first year subject to meeting the relevant criteria and performance standards.
Key Responsibilities
Supporting Service Users
- Assess individual support needs.
- Develop person-centred support and safety plans.
- Assist with housing applications.
- Support Housing Benefit claims.
- Assist with rent payments and tenancy sustainment.
- Help service users develop independence.
Property Management
- Ensure properties meet the Decent Homes Standard.
- Report and respond to maintenance issues.
- Support service users in maintaining safe living environments.
- Provide guidance on appropriate property management.
Multi-Agency Working
Work collaboratively with:
- Probation services
- Court staff
- Housing providers
- Statutory and community agencies
Tenancy & Independent Living Support
Help service users develop practical skills to manage their accommodation and live independently.
You will also support individuals preparing for successful move-on into independent accommodation.
Risk Management & Safeguarding
Identify and respond appropriately to:
- Safeguarding concerns
- Anti-social behaviour
- Tenancy risks
- Other risks affecting service users or accommodation
Maintain appropriate records and manage issues in line with organisational policies.
Records & Compliance
Maintain accurate and timely case records and ensure support delivery complies with organisational and contractual requirements.
About the Ideal Candidate
Nacro is looking for someone with experience in a support or housing-related role, particularly experience working with vulnerable adults and people with complex needs.
You should have:
- Experience supporting vulnerable adults.
- Housing or support-service experience.
- Strong communication skills.
- Excellent organisational skills.
- Strong record-keeping abilities.
- The ability to build positive professional relationships.
- The ability to motivate others.
- Understanding of safeguarding.
- Understanding of confidentiality and professional boundaries.
- Knowledge of housing support and tenancy sustainment.
- Knowledge of welfare benefits.
- Ability to work independently.
- Ability to work effectively within a multi-agency environment.
- Resilience and emotional intelligence.
- Creative problem-solving skills.
Essential Skills & Qualities
Applicants should demonstrate:
- Strong interest in engaging with people.
- Ability to adapt communication styles.
- Good judgement and decision-making skills.
- Professionalism when balancing service-user needs with organisational responsibilities.
- Excellent organisational and time-management skills.
- Ability to manage multiple priorities.
- Competent ICT skills.
Experience with Outlook, Word and Excel is required. Training on Nacro’s internal systems will be provided.
About Nacro
Nacro works across housing, education, justice, health and wellbeing to support people in building safer and more independent futures.
The organisation works alongside people to provide support, skills and opportunities while campaigning for lasting change.
This position forms part of Nacro’s Community Accommodation with Support, Tier 2 (CAS-2) programme.
Equality, Diversity & Inclusion
Nacro is a fair and inclusive employer and welcomes applications from people from all backgrounds.
Nacro is also a Ban the Box employer and welcomes applications from people with criminal records.
Convictions are not discussed at the initial application stage. Where relevant, they may be considered later in the recruitment process in a fair, proportionate and confidential manner.
Criminal Record Support Service: 0300 123 1999
Email: helpline@nacro.org.uk
Visa Sponsorship
Important: This vacancy does not offer eligibility for visa sponsorship.
Applicants who require employer-sponsored UK immigration permission should take this into account before applying.
DBS & Background Checks
Appointment to this role requires:
- Enhanced DBS check
- HMPPS check
Application Deadline
Closing date: 30 September 2026
Closing time: 23:59
Applicants should submit their application before the deadline.
Apply / Full Details
Quick Summary
Housing Support Worker – Liverpool
- Salary: £27,807 per annum
- Hours: 37.5 hours per week
- Contract: Fixed-term to 31 August 2027
- Location: Liverpool
- Closing date: 30 September 2026
- Enhanced DBS: Required
- HMPPS check: Required
- Full driving licence: Essential
- Own vehicle + business insurance: Essential
- Visa sponsorship: Not available
Please check the official vacancy for the latest information before applying.