The Crown Prosecution Service (CPS) is recruiting 3 Victim Liaison Officers to provide support and information to victims of crime throughout the criminal justice process.
The role involves communicating with victims, providing case updates, explaining decisions and procedures, and working with criminal justice partners to ensure victims receive appropriate support and guidance.
Job title: Victim Liaison Officer
Employer: Crown Prosecution Service
Reference: 482291
Location: Liverpool
Salary: £30,700 – £32,430 per year
Grade: Executive Officer (B1)
Contract: Permanent
Working pattern: Full-time, part-time, job share and flexible working
Vacancies: 3
Business area: CPS – Merseyside and Cheshire
Role type: Operational Delivery
Closing date: 11:55 pm, Monday 12 October 2026
About the Role
The successful candidates will provide a high-quality service to victims of crime through effective verbal and written communication.
Key responsibilities include:
- Managing sensitive and challenging conversations with victims with professionalism and empathy.
- Providing accurate written communication within required timescales.
- Explaining case outcomes and helping victims understand decisions.
- Arranging and attending meetings between victims and the CPS where appropriate.
- Building effective relationships with internal and external stakeholders.
- Working with criminal justice partners, including police forces and witness care units.
- Signposting victims to relevant support agencies where necessary.
- Helping victims understand the CPS, criminal justice procedures and their rights.
- Managing your own workload and escalating risks or issues to managers.
Experience and Requirements
Experience of working with victims of crime or in a customer service environment is desirable but not essential.
The CPS states that GCSE and A-Level results will not be taken into account.
Applicants should be able to demonstrate strong communication, empathy, professionalism and the ability to manage sensitive situations.
Behaviours Assessed
The selection process will assess:
- Communicating and Influencing – lead behaviour
- Managing a Quality Service
- Delivering at Pace
Salary and Benefits
The salary is £30,700–£32,430.
The CPS contributes towards the Civil Service Defined Benefit Pension Scheme, with an employer contribution of up to 28.97%.
Other benefits include:
- 25 days’ annual leave, increasing to 30 days after five years.
- £350 annual personal development allowance.
- Flexible working and flexitime.
- Family-friendly working arrangements.
- Additional privilege day for the King’s birthday.
- Maternity, paternity and parental leave.
- Cycle2Work scheme.
- Employee savings.
- Access to wellbeing support and staff networks.
The CPS operates a hybrid working policy. Employees must spend at least 40% of their contracted hours over a four-week period at court, in an office or another official workplace, depending on business needs and the nature of the work.
Sponsorship and Right to Work
The advert states that candidates are subject to UK immigration requirements and Civil Service nationality requirements.
It does not advertise Skilled Worker visa sponsorship or a Certificate of Sponsorship (CoS) for this vacancy. Candidates should therefore check their existing right to work in the UK and the applicable immigration requirements before applying.
Successful candidates must also provide a current valid UK address for the required Disclosure and Barring Service (DBS) check.
Recruitment and Selection Process
The vacancy uses the Civil Service Success Profiles recruitment framework.
The recruitment process consists of an online application and interview.
Applicants must provide a statement of no more than 250 words for each of the following behaviours:
- Communicating and Influencing – lead behaviour
- Managing a Quality Service
- Delivering at Pace
The panel may assess the lead behaviour first. If the required standard is not met, the remaining behaviours may not be considered.
A CV does not need to be uploaded, but applicants must provide information covering their employment and/or academic history for the previous three years.
Interview
Interviews are expected to take place on:
3 and 4 November 2026
Location: 2nd Floor Walker House, Exchange Flags, Liverpool L2 3YL
Applicants are advised to keep these dates available.
The interview will assess the three advertised behaviours, while strengths will also be assessed. The specific strengths will not be disclosed in advance.
Security and Clearance
Successful candidates will be required to undergo the appropriate security and criminal record checks, including a DBS check.
Candidates must also complete the required character enquiry and nationality and immigration questionnaires.
The role is subject to the relevant rehabilitation and disclosure requirements stated in the vacancy.
Nationality Requirements
The vacancy is broadly open to eligible:
- UK nationals.
- Republic of Ireland nationals.
- Commonwealth nationals with the right to work in the UK.
- Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals and qualifying family members with settled or pre-settled status.
- Certain individuals with limited or indefinite leave to remain who met the relevant EUSS eligibility requirements.
- Turkish nationals and certain qualifying family members who have accrued the right to work in the Civil Service.
Applicants should check the current Civil Service nationality requirements before applying.
Application
Applications must be submitted through Civil Service Jobs before:
11:55 pm on Monday 12 October 2026
Job reference: 482291
Job contact: Ellie Dixon
Email: Ellie.Dixon@cps.gov.uk
Recruitment team: strategic.resourcing@cps.gov.uk
Source: Civil Service Jobs / Crown Prosecution Service