Customer Service Assistant

Casual Customer Service Assistant – 2 Posts

Employer: Derby City Council
Location: Derby Arena, Derby, UK
Salary: £13.70 per hour (Grade C)
Contract Type: Casual Contract
Working Pattern: Part-time (Zero hours)
Hours: Zero guaranteed weekly hours
Number of Vacancies: 2
Job Reference: 000012627
Date Posted: 2 November 2026
Closing Date: 16 November 2026
DBS Check: Not required
Visa Sponsorship: Not stated in the job advert.

Job Overview

Derby City Council is recruiting two Casual Customer Service Assistants to join its team at Derby Arena.

This opportunity is suitable for people who enjoy working with customers, communicating with different people and delivering excellent service in a busy environment.

You will support the day-to-day operation of Derby Arena, helping visitors with bookings, memberships, enquiries, payments and activities. You will also assist with sports and event operations while ensuring customers have a positive experience.

The role offers an opportunity to develop valuable experience in customer service, sales, leisure operations and event support.

Key Responsibilities

As a Customer Service Assistant, your duties will include:

• Providing friendly, professional and helpful customer service in person, over the phone and through other communication channels.
• Assisting customers with bookings, memberships, activity enrolments and general enquiries.
• Promoting memberships, activities and events to customers.
• Managing facility access, payments, cash handling and administrative tasks.
• Setting up, moving and storing sports and event equipment safely.
• Carrying out routine checks of facilities and equipment and reporting any issues.
• Responding to customer feedback, questions and concerns.
• Working with colleagues to deliver a positive experience for visitors attending sports, fitness, cycling and events activities.
• Helping maintain a clean, safe and welcoming environment.

Essential Requirements

To be considered for this position, applicants should have:

• Experience working in a customer-facing environment.
• Strong customer service skills and a genuine interest in helping people.
• Good communication and interpersonal skills.
• Experience working effectively as part of a team.
• Good organisational and administrative skills.
• Basic IT skills, including Microsoft Office and other computer systems.
• The ability to work independently and use initiative.
• A friendly, reliable and adaptable approach.
• An understanding of equality, diversity and inclusion.
• Flexibility to work early mornings, evenings, weekends and bank holidays.
• The physical ability to move equipment and support operational activities safely when required.

Desirable Experience

The following would be advantageous but are not essential:

• Experience in a sales-focused environment.
• Customer service or customer care qualifications or training.
• Experience in leisure, fitness, sports or hospitality.
• Knowledge of health and safety practices in a customer-facing environment.

Working Pattern

This is a casual, zero-hours position, meaning there are no guaranteed weekly working hours.

Successful applicants must be flexible and available to work shifts that may include early mornings, evenings, weekends and bank holidays.

Why Work for Derby City Council?

Derby City Council offers a range of employee benefits and development opportunities, depending on the role and contractual arrangements.

These include:

• Local Government Pension Scheme (LGPS), including life cover.
• Discounts through the Team Derby Rewards scheme.
• Learning and development opportunities.
• Career development, mentoring and professional qualifications.
• Employee Assistance Programme and wellbeing support.
• Cycle2Work scheme and free cycle training.
• Volunteering leave of up to 15 hours annually.
• Employee networks supporting inclusion and diversity.
• Recognition through long-service and staff achievement awards.

Some benefits depend on the role, contract and length of service.

Interview Details

Interview Date: Week commencing 16 November 2026
Interview Location: Derby Arena, Derby.

How to Apply

Interested candidates can apply through the Derby City Council recruitment website.

Applicants can submit an online application form or apply using a CV.

Applying with a CV: Candidates who prefer to apply using a CV must complete the required Declaration Form and submit it together with their CV to:

Email: Cait.Aldridge@derby.gov.uk

Applicants should ensure their CV clearly demonstrates how their skills, knowledge and experience meet the essential requirements. A supporting statement explaining how they meet the person specification is also strongly recommended.

A completed Declaration Form is compulsory for CV applications.

The Equalities Form is optional and can be returned to recruitmentteam@derby.gov.uk.

Important: Applications received after midnight on 16 November 2026 will not be accepted.

Contact Information

For questions about the vacancy or assistance with the application process:

Recruitment Team
Telephone: 01332 640844
Relay UK: 18001 01332 640844
Email: recruitmentteam@derby.gov.uk