North Northamptonshire Council is recruiting a Customer Services Administrator Level 1 to join its Customer Service Centre in Kettering.
This is a hybrid opportunity with a salary of £28,153–£28,608 per year. The council provides comprehensive training and is looking for someone with strong communication skills, a positive attitude and the ability to manage a varied administrative workload.
Job Details
- Employer: North Northamptonshire Council
- Job title: Customer Services Administrator Level 1
- Location: Kettering, North Northamptonshire
- Working pattern: Hybrid and flexible, where service requirements allow
- Contract: Not specified in the supplied advert
- Salary: £28,153–£28,608 per year
- Sector: Customer Service / Local Government
- Training: Comprehensive training provided
- DBS: Satisfactory DBS clearance required
- Closing date: The advert states that it is expiring in less than 2 weeks
About the Role
You will provide administrative and customer service support within the council’s Customer Service Centre.
The role involves dealing with correspondence by post and email, supporting Customer Service Advisors, handling lower-complexity telephone enquiries and completing administrative tasks across several council services.
Your responsibilities may include work relating to Blue Badge applications, Adult Social Care referrals, Country Parks tickets, Housing Repairs and general enquiries.
The council says you will join a supportive team and receive comprehensive training to help you develop the knowledge required for the position.
Key Responsibilities
Your duties will include:
- Logging and managing customer enquiries.
- Responding to email and postal correspondence within required timescales.
- Making telephone calls to customers when appropriate.
- Completing daily data-entry tasks across various council services.
- Processing Adult Social Care, Blue Badge, Country Parks, Housing Repairs and general enquiries.
- Prioritising your workload according to service requirements.
- Supporting agreed customer service targets and KPIs.
- Training other Customer Service Administrators when required.
- Sharing knowledge and information with colleagues.
- Contributing ideas that improve team efficiency and service delivery.
- Supporting a strong Customer First culture.
- Following health, safety, equality and council policies.
- Carrying out other appropriate duties within the scope of the role.
About You
The council is looking for someone who can demonstrate:
- Strong communication skills.
- A warm and friendly approach to customers.
- Flexibility and adaptability.
- Reliability and a positive, can-do attitude.
- The ability to manage and prioritise workloads.
- A commitment to delivering good customer service.
- The ability to travel to different locations within North Northamptonshire Council when required.
Previous experience is not specifically stated as an essential requirement in the supplied advert, so applicants should focus on demonstrating transferable customer service, communication, administrative and organisational skills.
Training and Development
The position includes comprehensive training, making it an opportunity to develop experience across several areas of local government customer service and administration.
You may also have opportunities to develop your skills, knowledge and potential within a large unitary council.
Salary and Benefits
The advertised salary is £28,153–£28,608 per year.
Benefits include:
- Local government pension scheme with employer contributions.
- Life cover and ill-health protection through the pension arrangement.
- 28 days’ annual leave, increasing to 33 days.
- Bank holidays.
- Option to purchase up to 10 additional days of leave.
- Hybrid and flexible working where practicable.
- Employee Assistance Programme.
- Employee Benefits Scheme.
- Wellbeing support.
- Travel rates at HMRC rates.
- Employee Network Groups.
- Training and development opportunities.
Hybrid Working
The position is advertised as hybrid, although working arrangements are subject to service requirements.
Applicants must also be able to travel to various locations within North Northamptonshire Council when required.
DBS and Eligibility
The successful applicant will be required to obtain satisfactory DBS clearance.
Applicants should also check the employer’s specific right-to-work requirements before applying. The supplied advert does not state that visa sponsorship is available for this position, so applicants requiring Skilled Worker sponsorship should not assume that sponsorship will be provided.
Disability Confident Employer
North Northamptonshire Council is a recognised Disability Confident Employer.
The council states that it is committed to an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Why This Opportunity May Be Relevant
This role could suit applicants looking to build or strengthen experience in:
- Customer service
- Local government administration
- Data entry
- Public-facing services
- Administrative support
- Telephone and written communication
- Adult Social Care administration
- Council services and public-sector operations
The combination of training, hybrid working and exposure to several council services may also provide useful experience for applicants developing a longer-term career in public-sector administration and customer service.
Application and Selection Process
Applications should be submitted through the official LG Jobs vacancy.
Applicants should highlight examples demonstrating their:
- Customer service skills
- Communication ability
- Reliability and flexibility
- Organisation and prioritisation
- Ability to work with different types of enquiries
- Attention to detail
- Ability to work effectively as part of a team
The role requires satisfactory DBS clearance.
Original vacancy and application:
https://www.lgjobs.com/
Search for “Customer Services Administrator Level 1” with North Northamptonshire Council if the direct vacancy page is no longer displayed.
Closing Date
The advert currently states “Expiring in less than 2 weeks.” Applicants should check the live vacancy for the exact closing date before submitting an application.