BrisDoc Healthcare Services is recruiting a Mental Health Shift Manager to join its Mental Health Integrated Access Partnership in Bristol.
This permanent, part-time opportunity is suited to someone with leadership experience who can coordinate teams, manage operational pressures and maintain high standards of patient care in a mental health service.
The role involves overseeing the patient advice queue, supporting colleagues during shifts, managing resources and responding to operational risks across the service.
At a Glance
- Employer: BrisDoc Healthcare Services
- Job title: Mental Health Shift Manager
- Location: Hawkfield Business Park, Whitchurch, Bristol, BS14 0BB
- Contract: Permanent
- Working pattern: Part-time
- Hours: Approximately 16.5 hours per week
- Pay: £15.27–£17.10 per hour
- Closing date: 7 October 2026
- Date posted: 23 September 2026
- Reference: MH Shift Manager
Why This Opportunity May Be Worth Considering
The role offers the opportunity to gain further leadership and operational experience within a community-based mental health service.
BrisDoc says its Mental Health Integrated Access Partnership has helped reduce the number of NHS 111 mental health calls directed to A&E by 99.9% since February 2021.
The position also provides exposure to team coordination, healthcare service management, risk management, patient communication and working alongside NHS 111.
Pay and Working Hours
The advertised pay varies according to when shifts are worked:
- Weekday daytime: £15.27 per hour
- Weekday evening: £15.66 per hour
- Weekday overnight: £17.10 per hour
- Weekend daytime: £17.10 per hour
- Weekend overnight: £17.10 per hour
The position is approximately 16.5 hours per week. BrisDoc states that additional hours may be available by combining Call Handler hours, which can be discussed during the interview.
Key Responsibilities
As Shift Manager, you will help ensure the effective day-to-day operation of the mental health service.
Your responsibilities will include:
- Coordinating operational activity across the service during shifts.
- Managing the patient advice queue and balancing demand with available capacity.
- Supporting the interface with NHS 111.
- Providing direction and support to colleagues.
- Ensuring standard operating procedures are followed consistently.
- Producing comprehensive shift reports.
- Maintaining effective communication with internal teams and external providers.
- Handling calls from patients and healthcare professionals professionally and empathetically.
- Following the required safety calling process.
- Accurately recording referrals on the patient database.
- Deploying available resources effectively.
- Responding to sickness, absence and other staffing issues using appropriate contingency arrangements.
- Supporting the clinical team in providing appropriate care pathways.
- Identifying and responding to risks within the healthcare system.
- Implementing business continuity arrangements when IT or equipment problems occur.
- Escalating immediate compliance or training concerns to Team Managers.
What BrisDoc Offers
The employer lists a range of benefits and development opportunities, including:
- Enhanced pay for evenings, weekends and relevant shifts.
- NHS Pension Scheme with employer contributions stated at 23.7%.
- 25 days’ annual leave plus 8 Bank Holidays, increasing with service.
- Up to three annual bonuses.
- Paid training time.
- Ongoing training and professional development.
- NHS Discount Scheme.
- Cycle to Work Scheme.
Who This Role Is Suited To
This opportunity may suit candidates who already have experience leading colleagues and working in an environment where high standards of customer service are important.
BrisDoc is looking for people who can communicate effectively, work as part of a team, maintain confidentiality and remain flexible when dealing with changing operational demands.
Essential Qualifications and Experience
Applicants should have:
- A good general level of education, including GCSE-equivalent qualifications in English and Maths.
- Experience of leading others to achieve specified objectives.
- Experience working in a professional environment requiring high standards of customer service.
- Strong communication and interpersonal skills.
- Good computer literacy and keyboard skills.
- The ability to communicate information accurately both verbally and in writing.
- The ability to maintain confidentiality relating to patients and staff.
- A commitment to ongoing personal development.
Desirable Experience
The following are desirable rather than essential:
- Previous experience working in healthcare or the NHS.
- Experience managing people and processes.
Visa Sponsorship and Right to Work
The advert does not state that visa sponsorship is available for this position.
Applicants who require employer sponsorship should confirm their eligibility and sponsorship position directly with BrisDoc before applying rather than assuming that sponsorship is available.
Applicants must also satisfy the relevant UK right-to-work requirements.
Working Environment
BrisDoc describes itself as an employee-owned social enterprise providing healthcare services across Bristol, North Somerset and South Gloucestershire.
The organisation says its services include 24/7 urgent care, GP practices and a Homeless Health Service, and that it serves more than one million patients annually.
The employer also highlights its focus on equality, inclusion, employee development and work-life balance.
Application and Selection Process
Candidates should review the full requirements carefully before applying, particularly the leadership, communication, confidentiality and customer-service requirements.
The employer may assess your ability to manage operational pressures, support colleagues, communicate effectively and maintain patient-focused standards.
If you are invited to interview, be prepared to provide practical examples of:
- Leading or supporting colleagues.
- Managing difficult or high-pressure situations.
- Delivering high standards of customer service.
- Handling confidential information.
- Managing competing priorities.
- Responding to staffing or operational problems.
Closing Date
7 October 2026
Applications should be submitted before the closing date. The employer may close or amend recruitment arrangements, so applicants should check the official vacancy for the latest information.
How to Apply
Applications should be made through the official NHS Jobs vacancy.
Employer: BrisDoc Healthcare Services
Location: Unit 21 Osprey Court, Hawkfield Business Park, Whitchurch, Bristol, BS14 0BB