Income Officer

Income Officer – Wolverhampton Homes Ltd

Wolverhampton Homes Ltd is looking for a customer-focused Income Officer to join its Income Team in Wolverhampton.

The role involves managing rent accounts, supporting customers to sustain their tenancies, preventing and reducing rent arrears, and taking appropriate recovery action when required.

This is a full-time, permanent position that is predominantly office-based, with community visits required. Extensive remote working should not be expected.

Salary

£37,747 – £40,423 per year

Working hours

37.5 hours per week

Location

Wolverhampton

Predominantly office-based, with community visits.

Key responsibilities

• Manage a caseload of rent accounts and maximise income collection.
• Work with customers to prevent and reduce rent arrears through early intervention.
• Negotiate realistic repayment arrangements and monitor agreements.
• Maintain accurate tenancy and income records.
• Work with internal teams and external agencies to support customers.
• Take appropriate recovery action in line with policies, procedures and statutory timescales.

What they’re looking for

Applicants should have:

• Excellent communication and customer service skills.
• The ability to build positive relationships with empathy, professionalism and resilience.
• Good problem-solving and investigative skills.
• The ability to manage competing priorities and a varied workload.
• Good administration and ICT skills.
• A good standard of Maths and English.

Wolverhampton Homes says candidates are encouraged to apply even if they do not believe they meet every listed criterion or qualification.

Benefits

The package includes:

• 25 days’ annual leave plus bank holidays, increasing with service.
• Option to purchase additional leave.
• Local Government Pension Scheme (LGPS).
• Green travel options, including National Express discounts and cycle-to-work scheme.
• Learning and development support through My Learning Hub.
• Progression opportunities.

Contract details

Job type: Full-time, Permanent
Hours: 37.5 hours per week
Employer: Wolverhampton Homes Ltd
Reference: WH/TP/181/320
Closing date: Wednesday 14 October 2026
Interview date: Thursday 22 October 2026

Sponsorship

The advert does not state that Skilled Worker visa sponsorship is available. Applicants requiring sponsorship should confirm their eligibility and sponsorship position directly with Wolverhampton Homes before applying.

How to apply

Applications should be made through the original WMJobs vacancy.

Employer: Wolverhampton Homes Ltd