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Administration Officer

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Administration Officer (POAS) – 50 Permanent Jobs at the Office of the Public Guardian

Visa sponsorship: Not eligible for new Skilled Worker visas. Limited consideration may apply to applicants who held a Skilled Worker visa before 22 July 2025 and have maintained it continuously, subject to eligibility and transitional immigration rules.

The Office of the Public Guardian (OPG), an executive agency of the Ministry of Justice, is recruiting 50 Administration Officers for its Power of Attorney Services team in Birmingham, England. These permanent positions offer a salary of £25,582 per year, Civil Service pension benefits and flexible working options.

Applications are open to eligible candidates with customer service, administrative and IT skills.

Job Overview

  • Job title: Administration Officer (POAS) – Day Shift
  • Employer: Office of the Public Guardian (Ministry of Justice)
  • Location: Victoria Square House, Birmingham, B2 4AJ
  • Salary: £25,582 per year
  • Grade: Administrative Officer (AO)
  • Contract: Permanent
  • Number of vacancies: 50
  • Working hours: Full-time or part-time, with a minimum of 22.2 hours per week
  • Working arrangements: Flexible working, job share and part-time options available
  • Closing date: Monday, 26 October 2026, at 11:55 pm
  • Reference number: 485554

About the Office of the Public Guardian

The Office of the Public Guardian protects people in England and Wales who may lack the mental capacity to make certain decisions about their health, welfare or finances.

Its responsibilities include registering Lasting Powers of Attorney (LPA) and Enduring Powers of Attorney (EPA), as well as supervising deputies appointed by the Court of Protection.

The organisation is undergoing a transformation programme to improve services, support vulnerable adults and make its services more accessible and efficient.

Key Responsibilities

Successful applicants will support the delivery of administrative and operational services across different departments within Power of Attorney Services.

Duties may include:

  • Processing applications and undertaking casework.
  • Registering documents and maintaining accurate records.
  • Carrying out administrative tasks, including filing and opening post.
  • Answering customer telephone calls and responding to enquiries by email or letter.
  • Providing clear, professional and timely customer service.
  • Updating case management systems and management information records.
  • Maintaining accurate personal performance records and reporting discrepancies.
  • Supporting quality assurance activities and ensuring work meets required standards.
  • Following established procedures and suggesting improvements where appropriate.
  • Working collaboratively with colleagues and contributing to team meetings.
  • Prioritising workloads, meeting performance targets and maintaining up-to-date technical knowledge.
  • Carrying out manual handling activities where required.

Most positions require attendance at the office five days a week, with limited remote-working opportunities depending on the role.

Essential Requirements

Applicants should demonstrate the following skills and experience:

  • Ability to undertake manual handling activities in accordance with health and safety legislation.
  • Experience using Microsoft Office applications, including Word, Excel and Outlook.
  • Good written and verbal communication skills, as some positions involve telephone work.
  • Experience dealing with customers.
  • Ability to assess evidence, make informed decisions and communicate those decisions clearly.

A degree is not listed as an essential requirement in the advertised criteria.

Desirable Experience

The following experience would be beneficial but is not essential:

  • Previous experience in administration or operational delivery.
  • Experience working in a compliance environment.

Application Process

Recruitment will follow the Civil Service Success Profiles framework.

Candidates must submit the following:

1. Statement of Suitability

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A statement of up to 500 words explaining how their skills and experience meet the essential criteria for the position.

2. Behaviour Statement

A statement of no more than 250 words addressing the behaviour Managing a Quality Service at Level 1.

If applications are particularly numerous, the example provided for Managing a Quality Service will be used as the lead selection criterion.

Interview Process

Candidates who pass the initial application assessment will be invited to an interview conducted remotely through Microsoft Teams.

The interview will assess:

  • Strengths relevant to the role.
  • Managing a Quality Service.
  • Working Together.
  • IT skills and experience.

Feedback will only be provided to candidates who attend an interview or assessment, as applicable.

Visa Sponsorship and Right to Work

This vacancy is not eligible for new Skilled Worker visa sponsorship.

The Ministry of Justice states that it cannot consider sponsoring applicants for this role unless they held a Skilled Worker visa before the immigration rule changes introduced on 22 July 2025. Applicants who have held that visa continuously may have their eligibility assessed under the applicable transitional provisions.

If you require a new Skilled Worker visa to take up employment in the UK, this vacancy is not a suitable sponsorship route.

All successful applicants must have and maintain the legal right to live and work in the UK and be eligible for Civil Service employment.

Salary, Pension and Employee Benefits

In addition to the annual salary of £25,582, employees can access a range of benefits, including:

  • Civil Service pension scheme, with an employer contribution of 28.97%.
  • Learning and development opportunities.
  • Flexible working options to support work-life balance.
  • Annual leave and public holidays.
  • Season Ticket Advance.
  • An inclusive working environment that promotes diversity and equal opportunities.

The employer states that its pension contribution is worth approximately £7,411 annually.

Part-time applications will be considered, subject to a minimum of 22.2 working hours per week. Training may initially require full-time attendance.

Security and Eligibility Requirements

Successful candidates must undergo a basic criminal record check or equivalent. Baseline Personnel Security Standard (BPSS) checks will also apply.

The role is open to eligible groups under Civil Service nationality requirements, including qualifying UK and Irish nationals, eligible Commonwealth nationals with the right to work in the UK, and certain other applicants who meet the applicable nationality and immigration rules.

The Office of the Public Guardian also operates the Disability Confident Scheme. Candidates with a disability who meet the essential criteria may qualify for a guaranteed interview, subject to the scheme’s requirements.

How to Apply

Applications must be submitted online through the official Ministry of Justice recruitment website before 11:55 pm on Monday, 26 October 2026.

See also Social Worker

Official vacancy and application link:
https://jobs.justice.gov.uk/careers/JobDetail/23108?entityId=23108

Applicants should review the full job description and prepare their suitability and behaviour statements before submitting their applications.

For further information about recruitment, benefits and allowances, visit the Ministry of Justice Candidate Information Page:

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Contact Information

For recruitment enquiries, contact the SSCL Recruitment Enquiries Team.

  • Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone: 0345 241 5359

Source: Civil Service Jobs / Office of the Public Guardian

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