Monitoring Analyst

Internal Abuse Monitoring Analyst (Operations) – Department for Work and Pensions (DWP)

The Department for Work and Pensions (DWP) is recruiting 3 Internal Abuse Monitoring Analysts (Operations) to help protect government systems, sensitive information and the citizens who rely on its services.

This is an opportunity to join DWP’s Security and Data Protection team, analysing system activity, identifying unusual behaviour and investigating potential misuse of confidential information.

Job Details

• Employer: Department for Work and Pensions (DWP)
• Salary: £39,451 – £40,315 per annum
• Grade: Higher Executive Officer (HEO)
• Job type: Permanent
• Working pattern: Full-time, part-time, flexible working and job share
• Number of vacancies: 3
• Locations: Blackpool, Glasgow, Leeds, Newcastle upon Tyne, Manchester and Sheffield
• Reference number: 486710
• Closing date: 20 November 2026
• Visa sponsorship: Not stated in the job advert. Applicants must meet UK nationality, right-to-work and residency requirements, including the specified security vetting conditions.

About the Role

As an Internal Abuse Monitoring Analyst, you will help safeguard DWP systems and information by examining user activity, reviewing monitoring alerts and identifying behaviour that could indicate inappropriate access, misuse of systems or breaches of departmental policies.

You will analyse information from different sources, identify unusual patterns and assess potential risks. Where necessary, you will prepare evidence-based referrals for further investigation.

The role requires curiosity, analytical thinking, sound judgement and strong attention to detail. Training and opportunities to develop specialist knowledge will be provided.

Key Responsibilities

Your duties will include:

• Reviewing monitoring alerts, user activity and system reports to identify suspicious behaviour.
• Analysing information from multiple sources to identify unusual patterns, anomalies and potential risks.
• Examining system activity to determine whether access and usage comply with business requirements and policies.
• Recording findings accurately and maintaining clear audit trails.
• Preparing evidence-based referrals for further investigation where necessary.
• Identifying emerging trends and risks affecting DWP systems, information and services.
• Working with colleagues across Personnel Security, Insider Threat Monitoring and other business areas.
• Identifying opportunities to improve monitoring, reporting and operational processes.
• Handling sensitive information professionally and following relevant policies, procedures and legislation.

Essential Requirements

Applicants should demonstrate the following skills and experience:

1. Analytical Thinking and Problem Solving

Experience gathering, reviewing and interpreting information from different sources to identify patterns, anomalies, risks or trends and reach evidence-based conclusions.

2. Attention to Detail

Experience working accurately with large volumes of information, maintaining quality standards and identifying inconsistencies or unusual activity.

3. Decision Making

The ability to assess information objectively, apply relevant guidance and procedures, and make balanced decisions based on available evidence.

4. Communication Skills

The ability to communicate complex information clearly and effectively, both verbally and in writing.

5. Collaboration

Experience working effectively with colleagues and stakeholders, contributing to shared objectives and supporting continuous improvement.

You should also be comfortable managing a varied caseload, following structured processes and maintaining concentration when carrying out detailed analytical work.

Desirable Experience

The following would be beneficial but are not essential. Training will be provided to develop the specialist knowledge required.

• Knowledge of DWP benefits, particularly means-tested benefits and related processes.
• Experience working with DWP systems or customer information.
• Understanding of fraud, security, compliance or insider risk.
• Experience using data, monitoring information or analytical tools to identify unusual activity.

Training and Development

You do not need specialist knowledge of internal abuse monitoring to apply. DWP will provide training to help successful candidates develop the knowledge required for the position.

The department also offers funded learning and development, including industry-recognised qualifications, coaching, mentoring and career development opportunities.

Salary and Employee Benefits

Successful candidates will receive a salary of £39,451 to £40,315 per annum, alongside a range of Civil Service benefits.

Benefits include:

• Civil Service Pension with an employer contribution of 28.97%.
• At least 23 days of annual leave, increasing to 30 days with service.
• 9 days of public and privilege leave.
• Flexible working arrangements, including flexitime, compressed hours and job sharing.
• Interest-free season ticket loans.
• Cycle to Work scheme and employee discounts.
• Employee Assistance Programme and wellbeing support.
• Enhanced maternity and shared parental leave pay after one year of continuous service.
• Funded training, professional qualifications and career development opportunities.

Working Locations

The available locations are:

• Blackpool
• Glasgow (Atlantic Quay)
• Leeds (Quarry House)
• Newcastle upon Tyne
• Manchester (St. Peter’s Square)
• Sheffield (King’s Court)

Some offices are scheduled to relocate to alternative buildings between 2027 and 2028. Applicants should check the official advert for the specific arrangements affecting their preferred location.

Security and Residency Requirements

This position requires Security Check (SC) clearance.

Applicants must have lived continuously in the UK for at least 3 of the last 5 years, including the 2 immediately preceding years at the point of application, to meet the stated residency requirements for security vetting.

Successful candidates must also undergo criminal record checks and relevant pre-employment security screening.

The vacancy is broadly open to eligible UK nationals, Irish nationals, qualifying Commonwealth nationals and other nationalities meeting the Civil Service nationality and right-to-work rules.

Important: Applicants who do not meet the specified UK residency and security vetting requirements may not be eligible.

Application and Selection Process

Recruitment will follow the Civil Service Success Profiles framework, assessing behaviours, strengths and experience.

Stage 1 – Civil Service Verbal Reasoning Test

After submitting the initial application, candidates will be invited to complete an online Civil Service Verbal Reasoning Test.

Candidates must pass the test to progress to the next stage.

The recommended completion period is within 24–48 hours of receiving the invitation. The final deadline for completing the test is 11:55 pm on 20 November 2026.

Stage 2 – Full Application

Candidates who pass the test will be required to submit:

• A 250-word example demonstrating the Making Effective Decisions behaviour.
• A 750-word personal statement explaining how they meet the essential criteria.
• A CV outlining employment history, relevant skills and experience.

If application numbers are high, the initial sift may be based on the 250-word Making Effective Decisions example.

At the full sift, the CV and personal statement will be assessed together against the essential criteria.

Interview and Analytical Exercise

Successful candidates will be invited to an interview and analytical exercise.

The analytical exercise will involve reviewing information, identifying relevant issues or unusual patterns and reaching conclusions based on the available evidence.

Candidates will then explain their approach and reasoning to the interview panel.

The interview will assess:

• Managing a Quality Service.
• Communicating and Influencing.
• Four strength-based questions relevant to the role.

The assessment will also consider the candidate’s analytical approach and decision-making ability.

Application Deadline

The closing date for applications is Friday, 20 November 2026, at 11:55 pm.

Applicants should submit their applications early and complete the online assessment before the specified deadline.

How to Apply

Interested candidates should read the full job description, check the eligibility and UK residency requirements, and submit their applications through the official Civil Service Jobs website.

Job Reference: 486710

Employer: Department for Work and Pensions (DWP)