Job Vacancy: Customer Care Representative
Company: Embrace Pet Insurance (Independence Pet Holdings)
Location: Remote, USA
Job Type: Full-time
Salary: Competitive
Job Description:
Join our pack at Embrace Pet Insurance as a Customer Care Representative! You’ll be the face of our company, providing exceptional service to pet parents, answering questions, and helping with policy changes and claims. We’re all about making a difference in the lives of pets and their humans.
Responsibilities:
- Respond to 70-90 phone calls per day, delivering top-notch customer service
- Answer customer emails promptly and professionally
- Assist with policy procedures, adjustments, and claims
- Collaborate with team members to ensure a supportive work environment
- Handle challenging situations with empathy and resilience
Requirements:
- Strong mental and emotional resilience
- Excellent communication and interpersonal skills
- Adaptability and multitasking abilities in a fast-paced environment
- Customer service experience, preferably in a call center
- Basic technical proficiency and comfort with multiple software
Job Benefits:
- Comprehensive healthcare, dental, and vision insurance
- 12 weeks of paid parental leave
- Retirement savings plan
- Paid time off and holidays
- Pet-friendly office environment (remotely, yay!)
- Opportunities for growth and development
Hours:
- Monday to Friday: 11:30am-8:00pm EST
- Saturday: 10:00am-2:00pm EST
- Training: 6 weeks, schedule to be confirmed