SENIOR SUPPORT OFFICER – UNIVERSITY OF READING
Location: Reading, England, United Kingdom
Salary: £36,636 – £46,049 per annum (Grade 6, Spinal Point 28–36)
Contract Type: Permanent
Working Hours: 35 hours per week
Job Category: ALC
Closing Date: 25 May 2026 (23:59)
Interviews: June 2026 (includes case study-based task)
OVERVIEW: The University of Reading is seeking a Senior Support Officer to join its Student Information Systems team. The role focuses on supporting and developing the student records system (RISIS), built on Tribal’s SITS software.
You will support system development, maintain data integrity, and assist staff and students using the system. You will also contribute to e:vision web content and take responsibility for specific areas of system functionality.
KEY RESPONSIBILITIES
- Develop and support the RISIS student information system using SITS
- Maintain data integrity across complex student records
- Provide technical and user support for staff and students
- Contribute to development of e:vision web content
- Lead on specific areas of system functionality
- Support system improvements and enhancements
REQUIRED SKILLS AND EXPERIENCE
- Experience with SITS software or similar student records systems
- Strong knowledge of large and complex databases
- Excellent analytical and problem-solving skills
- Ability to work independently and meet deadlines
- Strong IT skills, including Microsoft Office
- Good written and verbal communication skills
ADDITIONAL INFORMATION
Applicants requiring Skilled Worker visa sponsorship should check eligibility via the UK Home Office before applying. Visa guidance is only provided to shortlisted candidates.
The University of Reading promotes equality, diversity, and inclusion and supports flexible working where possible.
CONTACT DETAILS
Nat Willmott – Head of Student Information Systems
n.v.p.willmott@reading.ac.uk | 0118 378 7833
Kirsty Rose – Head of Student Information Systems
k.rose@reading.ac.uk | 0118 378 4436