Business Analyst

Business Analyst – Remote (Microsoft Dynamics 365 CRM)

Company: NFP People (Recruiting on behalf of a UK charity)
Location: Home-based, United Kingdom (Occasional travel required)
Salary: Circa £45,000 per year (London weighting may apply)
Job Type: Permanent | Full-time (35 hours per week)
Working Pattern: Remote / Flexible Working Available
Application Deadline: 2 August 2026

Business Analyst – Remote Job Overview

NFP People is recruiting a Business Analyst – Microsoft Dynamics 365 CRM for a leading UK charity supporting stroke survivors and their families.

This fully remote opportunity is ideal for an experienced Business Analyst who will help develop and enhance the organisation’s Microsoft Dynamics 365 CRM platform. The successful candidate will work closely with business stakeholders and technical teams to gather requirements, improve business processes, and deliver CRM enhancements that improve customer services and operational efficiency.

Applications are welcomed from candidates seeking flexible working arrangements, including reduced hours or job sharing.

Key Responsibilities

• Gather business requirements from stakeholders across the organisation.
• Analyse business processes and identify opportunities for improvement.
• Translate business requirements into detailed functional specifications.
• Support the development and enhancement of Microsoft Dynamics 365 CRM.
• Work closely with Digital, Technology & Data Services teams.
• Ensure CRM solutions align with organisational objectives.
• Champion continuous improvement and best practices.
• Improve customer engagement and operational efficiency.
• Deliver solutions that provide long-term organisational value.

Essential Requirements

• Experience working as a Business Analyst.
• Experience with CRM systems, preferably Microsoft Dynamics 365.
• Strong requirements gathering and documentation skills.
• Excellent analytical and problem-solving abilities.
• Experience translating business needs into technical solutions.
• Strong communication and stakeholder management skills.
• Ability to work with both technical and non-technical teams.
• Excellent organisational skills.

Eligibility

• Must be a resident of the United Kingdom.
• Must have the legal right to work in the UK.

UK-based applicants only.

Salary & Benefits

• Circa £45,000 per annum
• London Weighting (where applicable)
• 25 days annual leave plus bank holidays
• Annual leave increasing to 30 days with service
• Pension scheme
• Life Assurance
• Health Cash Plan
• Employee Assistance Programme
• Cashback and employee discount scheme
• Learning and development opportunities
• Eye care vouchers
• Long Service Awards
• Flexible working options

About the Organisation

The hiring organisation is the UK’s leading charity supporting stroke survivors and their families through rehabilitation services, research, awareness campaigns and advocacy. The charity is committed to creating an inclusive workplace and encourages applications from people of diverse backgrounds and lived experiences.

Application Process

Applicants must submit:

• An up-to-date CV
• A supporting statement (maximum two pages)
• Flexible working preferences (if applicable)

Candidates applying through the Disability Confident Scheme should indicate this within their application.

Job Summary

How to Apply

Apply before the closing date using the official application link below.