Digital Account Manager

Digital Account Manager – Department for Energy Security & Net Zero

Job Overview

Employer: Department for Energy Security & Net Zero (DESNZ)
Business Area: Integrated Corporate Services – Digital (ICS Digital)
Job Title: Digital Account Manager
Grade: Grade 7 (G7)
Reference: 474379
Job Type: Permanent
Role Type: Digital
Working Pattern: Full-time, Part-time, Flexible Working, Job Share
Number of Vacancies: 1
Salary: £56,900 – £69,765 per year
Application Deadline: 11:55 pm, Wednesday 19 August 2026

Locations: Birmingham, Bristol, Cardiff, Darlington, Edinburgh, London and Salford

Visa Sponsorship

Visa sponsorship is NOT available for this vacancy.

DESNZ confirms that although it holds a visa sponsorship licence, this particular campaign does not qualify for sponsorship.

Applicants should therefore ensure that they already have the appropriate right to work in the UK before applying.

About the Department

The Integrated Corporate Services (ICS) is a shared corporate service supporting the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

The organisation has more than 400 professionals working across areas including:

Digital
Human Resources
Finance
Commercial
Security
Estates

ICS aims to deliver high-quality, efficient and innovative corporate services across government.

About the Digital Account Manager Role

The Digital Account Manager will join ICS Digital, a collaborative digital community focused on developing innovative, user-centred digital solutions.

The role involves working closely with senior leaders and stakeholders across the departments supported by ICS Digital.

You will help organisations understand their digital and technology needs and ensure those needs are supported throughout the entire service lifecycle.

The role will also contribute to developing a pipeline of future digital activity, helping the organisation identify upcoming requirements, shared needs and opportunities for reuse of existing technology and services.

You will work alongside digital specialists including:

Business Analysts
User Researchers
Delivery Managers
Development teams
Digital and technology subject matter experts

Key Responsibilities

As a Digital Account Manager, you will:

Act as the initial point of contact between business areas and ICS Digital.
Advocate for the work and capabilities of ICS Digital.
Build strong relationships with senior leaders and stakeholders.
Translate business and user needs into clear digital and technology requirements.
Act as a mediator between users, business teams and digital specialists.
Present new digital ideas and recommendations to governance boards.
Provide clear communications and information about digital and technology activities.
Guide stakeholders through unfamiliar digital, technical and governance processes.
Help stakeholders understand assurance requirements.
Identify risks, dependencies and opportunities for improvement.
Support the reduction of costs associated with service issues.
Improve efficiency through better understanding of user needs.
Identify opportunities to reuse existing technology and services.
Promote continuous improvement across the department.
Support digital activity from initial ideas through delivery and live operation.
Produce information and reporting that supports effective decision-making.
Work collaboratively with multidisciplinary teams.

Line Management Responsibilities

The successful candidate will also have line management responsibilities, including:

Defining objectives with team members.
Managing performance.
Supporting professional development.
Encouraging continuous learning.
Providing appropriate guidance and feedback.

Essential Skills and Experience

Ownership and Initiative

You should be able to take ownership of complex issues, remove blockers and drive delivery.

You should be capable of identifying risks, dependencies, improvement opportunities and delivery challenges, while taking timely action to achieve quality outcomes.

Relationship and Stakeholder Management

You should be able to develop trusted relationships with senior stakeholders, delivery partners and multidisciplinary teams.

The role requires strong influencing, challenging and negotiating skills to align priorities and support informed decision-making.

Service Ownership and Whole-Life Service Focus

You should understand the complete service lifecycle, from discovery through to live operation and continuous improvement.

You should be able to ensure services:

Meet user needs.
Are operationally sustainable.
Support organisational priorities.
Meet governance requirements.

Service Performance and Reporting

You will need to produce clear and timely reports that support transparency, assurance and decision-making.

You should be comfortable interpreting data and using it to explain performance, risks and trends.

User Focus and Evidence-Based Delivery

You should be able to engage with users, stakeholders and subject matter experts to build an evidence base for service decisions.

You will use user insight, evidence and performance data to improve services and support effective delivery.

Digital and Technology Awareness

You should have a sound understanding of:

Digital technology.
Data.
Agile delivery.
Service design.
Digital governance.
Data-driven decision-making.

You should also know when specialist technical advice is required.

Delivering Through Collaboration

The successful candidate will bring together diverse stakeholders and encourage:

Open communication.
Constructive challenge.
Collaboration.
Shared ownership.
Effective delivery.

Desirable Experience

Experience or knowledge in emerging digital and AI technologies would be advantageous.

This may include:

AI models.
Microsoft Power Apps.
Microsoft Copilot.
Collaborative digital tools.
Digital automation.
Technology-enabled service improvement.
Evidence-based decision-making.
Multidisciplinary digital working.

Candidates are not expected to meet every desirable criterion. Applicants who have slightly different experience but can demonstrate that they can add value are encouraged to apply.

CV Requirements

When completing your CV, include:

The organisations/employers you have worked for.
The period of time worked for each organisation.
Your key objectives in each role.
Relevant responsibilities and achievements.
Experience demonstrating the essential criteria.

Focus particularly on your most recent and relevant career history.

Civil Service Behaviours

Candidates will be assessed against:

Communicating and Influencing
Delivering at Pace
Managing a Quality Service

Applicants should prepare strong examples demonstrating these behaviours.

Application Process

The vacancy uses the Civil Service Success Profiles recruitment framework.

Candidates will be assessed on:

Behaviours.
Experience.

Applicants will be required to complete:

A CV.
A personal statement.

Personal Statement

The personal statement must be no more than 750 words.

Applicants should explain how their previous experience relates to the essential criteria, focusing on their most recent career history.

If there is a large number of applicants, the initial sift may be based on the personal statement only.

Candidates who pass may proceed to a full sift or directly to assessment/interview.

The interview will consist of behaviour-based questions.

Interviewees will also be required to deliver a presentation, with further details provided closer to the assessment stage.

Salary

National: £56,900 – £64,510

London: £62,595 – £69,765

Salary is pro-rata for part-time hours.

New entrants are expected to join at the minimum of the relevant pay band.

Civil Service Pension

The role includes membership of the Civil Service Defined Benefit Pension Scheme.

The employer contribution is 28.97%.

For the advertised minimum salary of £56,900, the department states that its pension contribution is approximately £16,483.

Employee Benefits

Benefits include:

Civil Service Pension Scheme.
Minimum of 25 days’ paid annual leave.
Annual leave increasing by one day per year up to 30 days.
Flexible working.
Job sharing.
Homeworking opportunities.
Compressed hours.
Learning and professional development opportunities.
Retail discounts.
Travel discounts.
Lifestyle employee discounts.

Hybrid Working

DESNZ operates a discretionary hybrid working policy.

The current expectation is approximately 40–60% of working time in the office or another non-home-based location over the relevant accounting period.

DESNZ does not normally offer fully home-based working, although flexible arrangements may include occasional homeworking.

Working Locations

The vacancy is available in:

Birmingham
Bristol
Cardiff
Darlington
Edinburgh
London
Salford

Visa Sponsorship – Important

This vacancy does NOT offer visa sponsorship.

DESNZ confirms that although it holds a visa sponsorship licence, this particular campaign does not qualify for sponsorship.

Applicants requiring new Skilled Worker visa sponsorship should therefore not rely on this vacancy for sponsorship.

Right to Work and Nationality Requirements

The vacancy is broadly open to eligible:

UK nationals.
Republic of Ireland nationals.
Commonwealth nationals with the right to work in the UK.
Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals and qualifying family members with settled or pre-settled status.
Certain individuals with limited or indefinite leave to remain who meet the relevant EUSS requirements.
Turkish nationals and certain qualifying family members who have accrued the right to work in the Civil Service.

Applicants should check the official nationality requirements before applying.

Artificial Intelligence and Applications

Applicants may use AI tools to support their application, but all information submitted must be:

Truthful.
Factually accurate.
Based on their own experience.

The employer warns that plagiarism or presenting AI-generated material or another person’s experience as your own may result in the application being withdrawn.

Security Checks

Successful candidates must undergo appropriate pre-employment checks, including:

Basic criminal record check or equivalent.
Baseline Personnel Security Standard checks.
Internal Fraud Database checks where applicable.

Applicants transferring from another government department may also be subject to criminal record checks.

Disability Confident Employer

DESNZ is a Disability Confident Leader employer.

The department welcomes applications from disabled candidates and candidates with long-term conditions.

Reasonable adjustments can be requested during the recruitment process.

Reserve List

A location-based reserve list of successful candidates will be maintained for 12 months.

Candidates who meet the minimum benchmark may also be placed on a reserve list for similar roles, including lower-grade opportunities.

Great Place to Work for Veterans

This vacancy is part of the Great Place to Work for Veterans initiative.

Eligible veterans are encouraged to consider applying.

How to Apply

Applications should be submitted through the official Civil Service Jobs recruitment system.

Applicants should prepare:

An up-to-date CV.
A personal statement of no more than 750 words.
Evidence demonstrating the essential criteria.
Examples relevant to the Civil Service behaviours.
Preparation for a potential interview presentation.

Application deadline: 11:55 pm, Wednesday 19 August 2026.

Job Contact

People and Development Team
Email: peopleanddevelopment@ics.gov.uk

Recruitment Team

Email: desnzresourcing.grs@cabinetoffice.gov.uk

Important Details at a Glance

Job Detail	Information
Job Title	Digital Account Manager
Employer	Department for Energy Security & Net Zero
Grade	Grade 7
Reference	474379
Salary	£56,900 – £69,765
Contract	Permanent
Role	Digital
Vacancies	1
Locations	Birmingham, Bristol, Cardiff, Darlington, Edinburgh, London, Salford
Working Pattern	Full-time, Part-time, Flexible, Job Share
Visa Sponsorship	Not available
Deadline	19 August 2026, 11:55 pm

Who Should Apply?

This opportunity may suit experienced digital professionals with skills in:

Digital account management.
Stakeholder management.
Digital transformation.
Service management.
Agile delivery.
Digital governance.
Technology strategy.
Data-driven decision-making.
Service improvement.
Business relationship management.
Digital programme delivery.

Final Reminder

This is a Grade 7 permanent Civil Service digital role with a salary of up to £69,765 in London.

However, visa sponsorship is not available for this campaign.

Before applying, ensure that you meet the right-to-work requirements, address the essential criteria in your personal statement and clearly demonstrate your relevant experience.