Project Support Officer

Project Support Officer – Transport for London

Employer: Transport for London (TfL)
Job Title: Project Support
Salary: Circa £35,500, depending on skills, knowledge and experience
Location: Endeavour Square, Stratford, London / Hybrid
Contract: 6-month Fixed-Term Contract (FTC), with possible extension
Band: 2
Posted: 13 August 2026
Closing Date: Sunday, 23 August 2026 at 23:59
Interview: Week commencing 7 September 2026
Working Arrangement: Hybrid – approximately 50% office and 50% home over a 4-week period

About the Role

Transport for London is recruiting a proactive and highly organised Project Support Officer to support workforce transformation, system implementation and business change initiatives.

The successful candidate will work closely with Project Managers, Subject Matter Experts (SMEs), operational teams and key stakeholders to coordinate project activities, manage and validate data, support User Acceptance Testing (UAT), assist with implementation and help ensure business readiness.

Key Responsibilities

• Support the Project Manager with project planning, coordination and delivery.
• Help ensure project milestones, actions and deadlines are achieved.
• Prepare, cleanse and validate data for transition and implementation activities.
• Work with NPL data, SAP positions and reporting structures.
• Support and coordinate User Acceptance Testing (UAT).
• Capture UAT outcomes and track defects through to resolution.
• Support operational processes ahead of system or organisational changes.
• Develop and maintain project documentation.
• Maintain action logs, risk registers, issue logs, process maps and status reports.
• Produce guidance materials and stakeholder communications.
• Support training plans and internal communications.
• Contribute to Communications and Engagement Plans.
• Monitor joiner and leaver processes.
• Support data accuracy and completion of pre-employment checks.
• Support appropriate system access arrangements.
• Deliver assigned project actions in line with project plans.
• Identify and help mitigate project risks and dependencies.
• Support project governance, progress tracking and reporting.
• Escalate risks and issues where appropriate.
• Work with SMEs, operational teams and stakeholders during implementation.
• Coordinate meetings, workshops and stakeholder engagement sessions.
• Record actions and ensure they are followed through to completion.
• Analyse and validate data to identify trends, discrepancies, risks and improvement opportunities.
• Support implementation and transition activities.
• Help teams understand and manage operational impacts.
• Contribute to project reviews, post-implementation evaluations and lessons learned.
• Build effective relationships with stakeholders, suppliers and business teams.

Essential Knowledge

Applicants should have an understanding of:

• Project management principles and project lifecycles.
• Risk, issue, dependency and action management.
• Business change and implementation activities.
• Data management and data quality principles.
• Reporting principles.
• Stakeholder engagement.
• Communications planning.

Desirable Knowledge

• Non-Permanent Labour (NPL) processes.
• SAP HR processes and position management.
• System implementation and data migration.
• Agency Worker Regulations and workforce compliance.
• HR, recruitment or workforce management processes.

Essential Skills

• Strong organisational and project coordination skills.
• Excellent analytical ability.
• Ability to review and validate large datasets.
• Strong attention to detail.
• Commitment to data accuracy.
• Effective risk identification and problem-solving skills.
• Excellent written and verbal communication.
• Ability to prepare reports and guidance documents.
• Strong stakeholder management and relationship-building skills.
• Ability to manage multiple priorities.
• Ability to work to tight deadlines.
• Intermediate to Advanced Microsoft Excel skills.
• Data analysis and reporting capability.
• Ability to facilitate UAT activities.
• Ability to coordinate business readiness requirements.

Essential Experience

• Supporting projects, programmes, transformation or change initiatives.
• Maintaining project documentation and project plans.
• Maintaining action logs, risk registers and reporting tools.
• Preparing, cleansing and validating data.
• Working with large datasets.
• Producing accurate management information.
• Supporting User Acceptance Testing (UAT).
• Engaging stakeholders across multiple business functions.
• Supporting communications, training or business-readiness activities.
• Identifying, tracking and escalating project risks and issues.

Desirable Experience

• HR, recruitment or workforce management projects.
• SAP, SuccessFactors or similar enterprise systems.
• System implementation.
• Organisational change programmes.
• Working with Subject Matter Experts to deliver operational and project outcomes.

Hybrid Working

The role is based at Endeavour Square, Stratford, London, with hybrid working available.

TfL states that approximately 50% of working time is split between the office and home over a four-week period.

Hybrid arrangements may evolve depending on business requirements.

Salary and Contract

Salary: Circa £35,500, depending on skills, knowledge and experience.

Contract: 6-month Fixed-Term Contract with possible extension.

Band: 2.

Benefits

Benefits may include:

• Final salary pension scheme.
• Free travel on the TfL network.
• Reimbursement of 75% of the cost of a standard-class National Rail ticket for travel from home.
• 29/30 days annual leave plus public and bank holidays.
• Hybrid working where business and role requirements allow.
• Optional discounted private healthcare scheme where applicable.
• Tax-efficient Cycle to Work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.

Equality, Diversity and Inclusion

Transport for London is committed to equality, diversity and inclusion and aims to reflect the diverse communities it serves.

TfL states that it is a Disability Confident Leader and actively encourages applications from disabled people.

Right to Work and Visa Sponsorship

Important: Candidates must be able to demonstrate their right to work in the UK.

TfL has stated that it is currently unable to offer visa sponsorship for this role.

Applicants who require visa sponsorship should carefully consider their eligibility before applying.

Application Requirements

Applicants should apply using a 2-page CV.

Candidates should carefully review the skills, knowledge and experience requirements and ensure these are clearly reflected in their CV.

CV format: PDF preferred.

Photographs/images: Do not include photographs or images in the CV.

CV Tips for This Role

Consider highlighting relevant experience in:

• Project coordination.
• Project administration.
• Business transformation.
• Change management.
• Data analysis and validation.
• Microsoft Excel.
• UAT.
• Data migration.
• Risk and issue management.
• Stakeholder management.
• Project reporting.
• Business readiness.
• System implementation.
• Communications and training.

Application Deadline

Sunday, 23 August 2026 at 23:59

Applicants are encouraged to apply before the deadline.

Interview Date

Interviews are scheduled for the week commencing 7 September 2026.

Vetting Process

TfL carries out vetting checks as part of its recruitment process.

Candidates are expected to provide honest and accurate information so the relevant checks can be completed.

Who Should Apply?

This vacancy could be suitable for candidates with experience in:

• Project Support.
• Project Administration.
• Project Coordination.
• Business Change.
• Transformation.
• Data Analysis.
• Programme Support.
• HR Project Support.
• Workforce Management.
• System Implementation.
• Data Migration.
• Business Readiness.

Key Job Facts

How to Apply

Apply through the official Transport for London careers portal and submit your 2-page CV, preferably in PDF format.

Make sure your CV directly addresses the essential skills, knowledge and experience listed in the vacancy.

Important Reminder

This is a 6-month Project Support position with possible extension, offering approximately £35,500 and hybrid working in Stratford, London.

The application deadline is 23 August 2026 at 23:59.

TfL has specifically stated that visa sponsorship is not available for this position.