The Office of the Public Guardian (OPG), part of the Ministry of Justice, is recruiting 13 Executive Case Managers in Nottingham. This is a permanent Executive Officer (EO) position with a salary of £29,303 to £31,061 per year.
The role involves managing complex cases and investigations involving deputies and supporting the Public Guardian’s statutory responsibilities for protecting people who may lack mental capacity.
Applications close at 11:55 pm on Friday 9 October 2026.
Job Details
- Job title: Executive Case Manager
- Reference: 22474
- Reference number: 481983
- Employer: Office of the Public Guardian (OPG), Ministry of Justice
- Grade: Executive Officer (EO)
- Salary: £29,303–£31,061 per year
- Contract: Permanent
- Vacancies: 13
- Location: Embankment House, Nottingham, NG2 1AR
- Working pattern: Full-time, part-time, job share and flexible working
- Minimum part-time commitment: 22 hours 12 minutes over at least 3 days per week
- Closing date: 11:55 pm, Friday 9 October 2026
About the Role
The Office of the Public Guardian protects people in England and Wales who may lack the mental capacity to make certain decisions about areas such as their health and finances.
The successful candidates will join the Supervision and Investigations Service (SIS) within the Operations Directorate. The team supports the Public Guardian by supervising deputies and guardians, reviewing concerns and taking appropriate action where necessary.
As an Executive Case Manager, you will manage complex cases and investigations, analyse information from multiple sources and work with colleagues, legal and policy teams, deputies and other stakeholders to resolve cases effectively.
The role provides an opportunity to contribute to service improvements while supporting vulnerable people and helping ensure that deputies carry out their legal responsibilities appropriately.
Key Responsibilities
Your responsibilities will include:
- Managing a caseload of complex cases or investigations and using available resources effectively.
- Monitoring case performance against key milestones and adjusting priorities when demands conflict.
- Analysing information, management data and feedback from deputies and third parties to identify issues and trends.
- Working with colleagues to resolve problems and improve service performance.
- Maintaining a professional and responsive approach when supervising and investigating deputies.
- Participating in management meetings, business forums, working groups and committees.
- Building effective working relationships with colleagues across the OPG and external stakeholders.
- Seeking advice from Legal and Policy teams where appropriate and following relevant guidance.
- Producing witness statements when required.
- Occasionally attending court.
Requirements / Person Specification
Candidates should be able to demonstrate:
- Experience of managing and resolving complex cases or investigations using information from multiple sources.
- Strong written, telephone and verbal communication skills.
- The ability to work independently and manage competing priorities in a fast-paced environment.
- The ability to work collaboratively with colleagues, other OPG teams and external stakeholders.
- Proficiency in Microsoft Office applications, including Word, Teams, PowerPoint and Excel.
Desirable experience includes:
- Knowledge of the Mental Capacity Act (MCA) and its Code of Practice.
- Understanding of the impact of Court of Protection, legal and policy decisions and how they can be applied operationally.
- Experience of leading and motivating teams, particularly during change.
- A focus on maintaining and improving customer service.
Working Pattern and Hybrid Working
The role offers full-time, part-time, job-share and flexible working options.
New starters in the Nottingham Supervision team are required to attend the office full-time, 37 hours per week, during the first three weeks of technical training.
Following this initial training, candidates will continue training and consolidation in the office. Part-time arrangements can commence during this period.
The consolidation period is expected to last up to six months. Once performance, conduct and probation requirements are met, hybrid working may be available, combining office and home working.
Staff are also expected to work from their base location on a weekly basis in line with current Civil Service requirements, subject to reasonable adjustments.
Salary and Benefits
The salary is £29,303 to £31,061 per year.
The role includes access to a range of Civil Service benefits, including:
- Civil Service Defined Benefit Pension Scheme.
- Employer pension contribution of 28.97%.
- Learning and development opportunities.
- Flexible working options.
- Annual leave.
- Public holidays.
- Season Ticket Advance.
- An inclusive working environment.
- Support for work-life balance.
Visa / Right-to-Work
The advert does not state that visa sponsorship is available for this position.
The vacancy is subject to Civil Service nationality and right-to-work requirements. The advert states that it is broadly open to UK nationals, Irish nationals, qualifying Commonwealth nationals with the right to work in the UK, certain EU/EEA/Swiss nationals and family members with relevant EU Settlement Scheme status, and other groups meeting the specified Civil Service nationality rules.
Applicants who require a new UK work visa should check their eligibility and the employer’s current sponsorship position directly before applying.
Application / Selection Process
Applications will be assessed using the Civil Service Success Profiles framework.
Applicants are required to provide:
- A Statement of Suitability of no more than 750 words, demonstrating experience against the essential and desirable skills.
- A Behaviour statement of no more than 250 words addressing Making Effective Decisions at EO level.
If a large number of applications are received, an initial sift may be carried out using the lead behaviour, Making Effective Decisions.
Successful candidates at sift will be invited to an interview using the Civil Service Success Profiles framework.
The interview is expected to assess:
- Strengths relevant to the role.
- Making Effective Decisions.
- Managing a Quality Service.
- Communicating and Influencing.
- Experience of working collaboratively.
Interviews will be held face-to-face at OPG Embankment House in Nottingham.
Sifting is expected to begin from 14 October 2026, with in-person interviews scheduled from the week commencing 16 November 2026.
Feedback will only be provided to candidates who attend an interview or assessment.
Reasonable Adjustments and Disability Confident
The Office of the Public Guardian is a Disability Confident employer.
Reasonable adjustments are available for candidates who require support during the recruitment and assessment process.
Candidates with a disability who meet the essential criteria may be eligible for a guaranteed interview under the Disability Confident Scheme, subject to the scheme’s requirements.
Security and Eligibility
Successful applicants must undergo a basic or equivalent criminal record check and the required baseline personnel security standard checks.
The advert also states that appointments to the Civil Service are made according to the Civil Service Commission’s Recruitment Principles.
Closing Date
Apply before 11:55 pm on Friday 9 October 2026.
The employer advises that once the vacancy closes, the advert will no longer be available, so applicants may wish to retain a copy for their records.
How to Apply
Applications should be submitted through the Ministry of Justice/Office of the Public Guardian recruitment website using the employer’s application process.