IT Service Owner

IT Service Owner – Personal Tax

Employer: HM Revenue and Customs (HMRC)
Salary: £86,000 per annum
Job Grade: Senior Civil Service (SCS) Pay Band 1
Location: Belfast, Birmingham, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Portsmouth, Preston, Telford and Worthing
Contract Type: Permanent
Working Pattern: Full-time, Flexible Working
Number of Vacancies: 1
Reference Number: 489121
Closing Date: 24 November 2026 at 11:55 pm
Visa Sponsorship: Not stated in the job advert.

Job Overview

HM Revenue and Customs (HMRC) is recruiting an experienced IT Service Owner – Personal Tax to provide strategic technology leadership across some of its most important Personal Tax services.

This is a senior leadership opportunity for an experienced technology professional who can oversee complex IT products, services and platforms while driving digital transformation, modernisation and improved customer outcomes.

The successful candidate will be responsible for setting the technology strategy and roadmap for the Personal Tax portfolio, ensuring critical services remain secure, resilient and effective while HMRC modernises its technology infrastructure.

The role also offers an opportunity to influence major technology procurement and supplier relationships, ensuring HMRC makes effective long-term investment decisions and delivers value for taxpayers.

Key Responsibilities

The successful candidate will:

• Develop and influence the Personal Tax technology strategy, ensuring it reflects business priorities, customer needs and emerging technology opportunities.
• Own the strategic technology roadmap and lifecycle of the Personal Tax portfolio.
• Maintain the resilience, security, performance and reliability of critical live services while overseeing major technology transformation.
• Provide strategic leadership during the procurement, reprocurement and modernisation of Personal Tax technology services.
• Lead Service Owners and Product Managers across multiple IT products and platforms.
• Manage portfolio investment, budgets, roadmaps and priorities, ensuring effective use of resources.
• Work closely with architecture, data, security, engineering and delivery teams to shape future technology services.
• Develop strong relationships with suppliers and commercial partners, ensuring contracts deliver innovation, value and performance.
• Build partnerships across government and industry to introduce best practices and emerging technology.
• Lead multidisciplinary teams, develop technical capabilities and promote an inclusive culture of accountability, collaboration and continuous improvement.

Essential Requirements

Applicants must demonstrate:

• Extensive experience providing strategic leadership within large, complex and business-critical technology environments.
• A proven ability to manage critical live technology services while delivering major transformation and modernisation programmes.
• Significant experience in technology procurement, commercial strategy and managing complex supplier relationships.
• Strong product and service leadership experience, including responsibility for technology strategy, roadmaps, investment decisions and measurable outcomes.
• A deep understanding of technology and emerging approaches, with the ability to make strategic decisions across complex technology environments.
• Experience building influential relationships with senior business and technology leaders.
• A strong track record of managing large technology portfolios, competing priorities, risks, dependencies and resources.
• Experience leading large, multidisciplinary and geographically dispersed teams.
• Evidence of developing technical professionals, leadership capability and sustainable organisational performance.

Salary and Benefits

The successful candidate will receive:

• Annual salary of £86,000.
• Civil Service Defined Benefit Pension Scheme with an employer contribution of 28.97%, valued at approximately £24,914 annually.
• Flexible working arrangements.
• Access to Civil Service employment benefits.

Further information about the benefits package is available in the candidate pack.

Application Process

Applications must be submitted through Civil Service Jobs and include the following:

1. CV

A CV outlining your career history, key responsibilities and achievements. Applicants must also account for any employment gaps within the last two years.

2. Statement of Suitability

A statement of no more than two pages explaining how your experience and achievements meet the essential criteria for the position.

Your CV and Statement of Suitability will be assessed against the requirements outlined in the person specification. Both documents must include your full name.

Selection Process

The recruitment process includes:

• Shortlisting: Applications will be assessed against the essential criteria.
• Individual Leadership Assessment: Shortlisted applicants will complete psychometric assessments to support the selection process.
• Interview: Successful candidates will attend a panel interview, including a five-minute verbal presentation. Further details will be provided in advance.

Interviews are expected to take place in person at HMRC, 7 & 8 Wellington Place, Leeds.

Shortlisted candidates will also have the opportunity for an informal conversation with Sarah McMann before the interview. This conversation is not part of the formal assessment.

The successful candidate will be expected to remain in the position for a minimum assignment duration of three years.

Eligibility and Security Checks

The vacancy is broadly open to eligible UK nationals, Irish nationals, qualifying Commonwealth nationals with the right to work in the UK and other nationalities meeting the Civil Service nationality requirements.

Successful candidates must undergo standard criminal record checks and Baseline Personnel Security Standard (BPSS) checks.

HMRC is also a Disability Confident employer and offers guaranteed interviews to eligible applicants who meet the minimum selection criteria under the Disability Confident Scheme.

How to Apply

Interested candidates should submit their CV and Statement of Suitability through the official Civil Service Jobs website before the closing date.

Closing Date: 24 November 2026 at 11:55 pm

Recruitment Contact:
Kavita Kaur
Email: scs.resourcing@hmrc.gov.uk