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Support Worker / Navigator

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HPB Cancer Support Worker / Navigator – NHS Jobs in Liverpool

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications.

Liverpool University Hospitals NHS Foundation Trust is recruiting for a Band 4 HPB Cancer Support Worker / Navigator at Aintree University Hospital in Liverpool.

This is an opportunity for an experienced and motivated healthcare support professional to become an important member of the Hepatobiliary (HPB) Cancer Team, helping coordinate the care pathway and multidisciplinary management of patients with HPB cancer.

The position combines patient support, care coordination, administration, communication and pathway management, with the successful candidate working closely with Cancer Nurse Specialists, consultants, patients, families and other healthcare professionals.

The role is permanent and part-time, with flexible working and home or remote working available.

Job Details

Job detail Information
Job title HPB Cancer Support Worker / Navigator
Employer Liverpool University Hospitals NHS Foundation Trust
NHS Band Band 4
Salary £28,392 – £31,157 per year, pro rata
Contract Permanent
Working pattern Part-time, flexible working, home or remote working
Location Aintree University Hospital, Liverpool
Date posted 9 September 2026
Closing date 23 September 2026
Reference 287-AMED-323-26
Sponsorship Skilled Worker sponsorship applicants welcome
Hospital Aintree University Hospital

About the HPB Cancer Support Worker / Navigator Role

The HPB Support Worker/Navigator will play a central role in helping patients experience a smooth and well-coordinated journey through their cancer care pathway.

The successful candidate will provide administrative and coordination support to patients, families, consultants, Cancer Nurse Specialists and other professionals involved in the HPB cancer pathway.

You will act as an important point of contact, helping manage enquiries, triage calls, provide basic information, signpost patients and carers to appropriate support services, and ensure that information is communicated efficiently between the different members of the clinical team.

A major part of the position involves tracking patient pathways, maintaining accurate records, monitoring investigations, arranging appointments and helping ensure that results and correspondence are dealt with promptly.

The role also provides an opportunity to contribute to audit, governance, research and service development while maintaining high standards of confidentiality, information quality, health and safety and infection control.

The post holder will report directly to the Hepatobiliary Cancer Clinical Nurse Specialists.

See also Social Worker

Main Responsibilities

As an HPB Cancer Support Worker / Navigator, your responsibilities will include:

  • Supporting the coordination of HPB cancer patients throughout their care pathway.
  • Acting as a point of contact for patients, families and clinical teams.
  • Managing routine enquiries and facilitating effective communication and information flow.
  • Initiating and responding to correspondence.
  • Organising incoming and outgoing paper and electronic correspondence.
  • Liaising with GPs and cancer services where appropriate.
  • Communicating with patients and consultants’ secretaries.
  • Supporting Cancer Nurse Specialists in coordinating patient care.
  • Tracking patient pathways and helping ensure patients receive appropriate follow-up.
  • Providing rapid re-entry into the system for patients identified as having urgent or specialist needs.
  • Triaging incoming calls using an appropriate risk assessment framework.
  • Following established protocols and individual patient pathways when responding to enquiries.
  • Escalating complex or non-routine issues to the appropriate clinical team.
  • Providing basic telephone advice within the scope of the role.
  • Signposting patients and carers to appropriate sources of support and information.
  • Maintaining accurate patient information and records.
  • Supporting effective communication between clinical and administrative teams.
  • Participating in team meetings and ongoing service development.
  • Undertaking other appropriate duties allocated by the Clinical Nurse Specialists.

Patient Support and Care Coordination

A key feature of this position is ensuring that patients receive coordinated and person-centred support.

You may be required to communicate with patients and carers about their information and support needs, identify when further assistance is required and direct them towards appropriate services.

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The successful candidate should therefore be comfortable communicating sensitively with people who may be experiencing significant health challenges.

Good judgement, tact, diplomacy and confidentiality are particularly important.

Administrative and IT Responsibilities

The role requires strong organisational and administrative skills.

Applicants should be confident using common Microsoft Office applications, including:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Internet-based systems

You will also be expected to retrieve information from a wide range of sources and formats and maintain accurate information throughout the patient pathway.

Essential Qualifications

Applicants should have:

  • A diploma-level qualification or equivalent in a relevant field or discipline.
  • GCSE English and Mathematics or equivalent.
  • ECDL or equivalent experience.

Desirable Qualifications and Development

The following would be advantageous:

  • Evidence of continued professional or role development.
  • Willingness to undertake Macmillan learning and development courses.
  • Basic counselling training.
  • NVQ in Care or a similar qualification.

Essential Experience

Applicants should have:

  • Relevant Health or Social Care experience.
  • Experience of coaching or teaching patients and carers.

Experience coordinating a patient workload and previous medical secretarial experience would be advantageous but are listed as desirable rather than essential.

Knowledge and IT Skills

The successful candidate should have:

  • Efficient use of Microsoft Word, Excel, PowerPoint and Outlook.
  • Good internet and information retrieval skills.
  • Advanced knowledge of medical terminology.
  • An understanding of person-centred care.

Knowledge of cancer treatments, interventions and terminology would be beneficial.

Awareness of national cancer policies and an understanding of cancer support and its role across the UK are also desirable.

Key Skills

The Trust is looking for someone who can demonstrate:

  • Excellent communication skills.
  • Strong organisational skills.
  • The ability to work using their own initiative.
  • The ability to work without constant supervision.
  • The ability to prioritise their own workload and the work of others.
  • Good observation skills.
  • Practical problem-solving skills.
  • The ability to communicate effectively with people at different levels.
  • Flexibility according to service requirements.
  • Tact and diplomacy.
  • The ability to sensitively identify information and support needs.
  • The ability to retrieve information from a variety of sources.
  • Professionalism, confidentiality and integrity.

Applicants must also be prepared to work across different hospital sites.

Working Pattern and Location

This is a permanent, part-time position with flexible working arrangements.

The advert states that home or remote working is available as part of the working pattern.

The main job location is:

Aintree University Hospital
Lower Lane
Fazakerley
Liverpool
L9 7AL
United Kingdom

Applicants must be prepared to work across different hospital sites according to service requirements.

Salary and NHS Benefits

The position is offered at NHS Band 4, with a salary of:

£28,392 to £31,157 per year, pro rata.

Because this is a part-time position, the actual salary will depend on the agreed working hours.

The role is permanent and includes flexible working arrangements.

Skilled Worker Visa Sponsorship

International applicants requiring current Skilled Worker sponsorship are welcome to apply.

The employer’s advert specifically states that applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

This means applicants who require sponsorship should not automatically exclude themselves from consideration.

However, candidates should still check their individual eligibility for the relevant UK immigration route and ensure that they meet the requirements of the role.

The employer also notes that overseas Skilled Worker applicants may be required to provide criminal record certificates covering countries where they have lived for the required period.

Who Should Apply?

This vacancy may be particularly suitable for applicants with experience in:

  • Health and Social Care.
  • NHS or hospital environments.
  • Patient support.
  • Cancer services.
  • Care coordination.
  • Patient navigation.
  • Medical administration.
  • Medical secretarial work.
  • Healthcare communication.
  • Clinical pathway coordination.

Candidates should be organised, confident communicating with patients and healthcare professionals, comfortable using IT systems and capable of working independently.

About Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital and Royal Liverpool University Hospital.

The Trust is part of the NHS University Hospitals of Liverpool Group, which was formed on 1 November 2024 following the coming together of Liverpool University Hospitals NHS Foundation Trust and Liverpool Women’s NHS Foundation Trust.

The wider Group has more than 16,800 colleagues and provides healthcare to communities across Merseyside and highly specialised services to patients across the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and also hosts a number of regional specialist services.

Application Process

Interested candidates should review the complete NHS job advert and submit their application through the official NHS Jobs application system.

Applicants should ensure that their application clearly demonstrates how they meet the essential qualifications, experience, knowledge and skills listed in the person specification.

Particular attention should be given to:

  • Relevant Health or Social Care experience.
  • Patient and carer communication.
  • Administrative and organisational skills.
  • Medical terminology.
  • Microsoft Office skills.
  • Person-centred care.
  • Ability to work independently.
  • Ability to prioritise workloads.
  • Flexibility across hospital sites.

Closing Date

23 September 2026

Applications should be submitted before the stated closing date.

Important Information for Applicants

This vacancy is subject to the relevant NHS recruitment requirements.

The post is also subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Applicants requiring Skilled Worker sponsorship should carefully review the employer’s sponsorship information and UK immigration requirements before applying.

The information presented in this post is based on the employer’s published vacancy. Candidates should always check the original NHS advert for the latest requirements and application instructions.

Frequently Asked Questions

Is Skilled Worker sponsorship available for this job?

Yes. The employer states that applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications.

What NHS Band is this position?

This is a Band 4 position.

What is the salary?

The advertised salary is £28,392 to £31,157 per year, pro rata.

Is this a permanent job?

Yes. The contract is permanent.

Is the role full-time?

No. The advertised working pattern is part-time, with flexible working and home or remote working available.

Where is the job based?

The main location is Aintree University Hospital, Lower Lane, Fazakerley, Liverpool, L9 7AL.

Do I need healthcare experience?

Yes. Relevant Health or Social Care experience is listed as an essential requirement.

Do I need a degree?

A university degree is not specifically listed as an essential requirement. The advert asks for a diploma-level qualification or equivalent in a relevant field or discipline, alongside GCSE English and Mathematics or equivalent and ECDL or equivalent experience.

What type of experience is useful?

Experience supporting patients and carers, coordinating patient workloads, healthcare administration, medical secretarial work and working within health or social care environments can be relevant.

Job: HPB Cancer Support Worker / Navigator
Band: 4
Salary: £28,392 – £31,157 pro rata
Contract: Permanent
Hours: Part-time / flexible
Location: Liverpool
Sponsorship: Skilled Worker sponsorship applicants welcome
Closing date: 23 September 2026

Reference: 287-AMED-323-26

Source

Liverpool University Hospitals NHS Foundation Trust via NHS Jobs.

 

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