Welfare Assistance Officer

Welfare Assistance Officer – Liverpool City Council

Salary: £32,046 – £36,581 per year
Contract: Permanent, Full Time
Hours: 35 hours per week
Location: Cunard Building, Water Street, Liverpool
Working Pattern: Agile – fully flexible
Job Reference: liverpoolcitycouncil/TP/694/2290
Closing Date: 16 October 2026
Posted: 1 October 2026

About Liverpool City Council

Liverpool City Council is looking for a Welfare Assistance Officer to help residents experiencing financial hardship and needing emergency support.

The council works with communities across Liverpool and aims to place residents at the centre of its public services.

About the Role

The Welfare Assistance Officer will assess applications for emergency assistance and help eligible residents access practical support, including vouchers, essential household items and utility assistance.

The role requires a combination of policy knowledge, attention to detail and the ability to communicate sensitively with people experiencing financial difficulties.

Key Responsibilities

• Assess applications in line with council guidelines.
• Communicate with applicants and obtain supporting documentation.
• Determine awards and issue support where applicants are eligible.
• Maintain accurate case records and reporting.
• Work with internal teams and external organisations.
• Handle confidential and sensitive information appropriately.

What Liverpool City Council Is Looking For

Applicants should have:

• Excellent communication and interpersonal skills.
• The ability to handle confidential and sensitive information.
• Experience working with vulnerable people or in a customer-service environment.
• Good IT and digital skills.
• A detail-oriented approach to assessing applications and maintaining records.

Employee Benefits

The council offers:

• At least 27 days’ annual leave plus bank holidays, rising to 32 days after five years’ service.
• Option to purchase additional annual leave.
• Agile working under a “Flexibility First” approach, where applicable.
• Local Government Pension Scheme and AVC option.
• Training and career-development opportunities.
• Employee Assistance Programme and wider health and wellbeing support.
• Cycle to Work and Travel Pass schemes.
• Drive Time salary-sacrifice car lease scheme.
• Family-friendly policies with enhanced leave.
• Discounted gym memberships.
• Employee Volunteering Scheme.
• Medicash.

Skilled Worker Visa Sponsorship

Sponsorship is not expected for this vacancy.

Liverpool City Council states that it understands this role does not meet the requirements for a Skilled Worker visa under current UK immigration rules.

Candidates must already have the right to work in the UK before starting employment or otherwise meet the relevant Home Office requirements for visa sponsorship.

Applicants should check their individual circumstances and obtain independent immigration advice where necessary.

Application and Selection Process

Closing date: Midnight, Friday 16 October 2026
Shortlisting: Week commencing Monday 26 October 2026
Interview: Week commencing Monday 9 November 2026
Interview format: Face to face

The council reserves the right to close the vacancy early, so applicants are advised to submit their application well before the closing date.

Applications will be processed through the council’s Tribepad recruitment system. Applicants should complete their full profile, including work and education history, and regularly check their registered email address, including spam and junk folders.

For further information or an informal discussion, contact Sue King via the email address provided in the original vacancy.

Location

Cunard Building, Water Street, Liverpool, United Kingdom.

Office basis: Agile – fully flexible

Source: Liverpool City Council
Job Reference: liverpoolcitycouncil/TP/694/2290

Original vacancy: Apply through the Liverpool City Council recruitment system.