Executive Officer

Dispute Resolution Executive Officer – Acas

Employer: Advisory, Conciliation and Arbitration Service (Acas)
Salary: £30,120 – £30,995 per annum
Grade: Executive Officer (Grade 10)
Location: Birmingham, Cardiff, Glasgow, Manchester or Newcastle
Contract: Fixed-term (up to 12 months), temporary or loan
Working Pattern: Full-time, flexible working, compressed hours, annualised hours or job share
Number of Vacancies: 12
Reference: 487665
Closing Date: 15 November 2026 at 11:55 pm
Visa Sponsorship: Acas does not hold a UKVI Sponsorship Licence and cannot sponsor visa applicants or issue Certificates of Sponsorship.

About the Role

The Advisory, Conciliation and Arbitration Service (Acas) is recruiting 12 Dispute Resolution Executive Officers to support its dispute resolution services.

The recruitment campaign covers several Grade 10 opportunities across Acas, with most current vacancies within the Early Contact Team (ECT).

Successful applicants will complete one application and assessment process and may be considered for suitable roles across the organisation, including:

• Early Contact Team Officer
• Individual Conciliator
• Early Conciliation Support Officer (ECSO)
• Group Cases Case Preparation Conciliator

The positions offer an opportunity to help employees and employers resolve workplace disputes while delivering an impartial and professional service.

The initial appointment will be for up to 12 months, with the possibility of becoming permanent, depending on business requirements.

Key Responsibilities

Successful candidates working in the Early Contact Team will:

• Handle incoming telephone calls from customers requesting Early Conciliation.
• Review notification forms, clarify information and gather additional details.
• Explain the Early Conciliation and Employment Tribunal processes, including relevant time limits.
• Identify cases requiring alternative handling arrangements.
• Discuss inappropriate notifications, including cases that are out of time or outside Acas jurisdiction.
• Explain available options to customers, including when cases cannot proceed to conciliation.
• Create notifications for claimants, representatives and employers.
• Send email links for completing group notifications.
• Make outbound calls to discuss cases.
• Respond to email enquiries about cases held by the Early Conciliation Support Officer team.
• Maintain accurate records and case notes.
• Progress and close cases in line with established procedures.
• Understand the circumstances in which cases can or cannot be reopened.

Essential Requirements

Applicants must demonstrate:

• Ability to manage a large workload proactively and respond to competing priorities.
• Excellent written and verbal communication skills.
• Confidence in communicating clearly, concisely and appropriately.
• Ability to work collaboratively with colleagues across the dispute resolution teams.
• Willingness to support service improvements and organisational changes.
• Commitment to delivering excellent customer service and building positive customer relationships.

Location and Working Arrangements

Successful candidates can express a location preference for:

• Birmingham
• Cardiff
• Glasgow
• Manchester
• Newcastle

The roles include an element of home working, with hybrid arrangements agreed with the line manager.

Important: These positions can only be performed in Great Britain and cannot be worked from overseas.

Part-time arrangements are subject to completing the initial three-week full-time training period for Early Contact Team roles.

Salary and Benefits

The salary is £30,120 to £30,995 per annum, subject to the Civil Service pay remit and Acas Pay Policy.

Additional benefits include:

• Civil Service Pension Scheme with an employer contribution of 28.97%.
• Learning and development opportunities.
• Health and wellbeing support.
• Cycle-to-work scheme.
• Interest-free season ticket loans.
• Volunteering opportunities.
• Lifestyle discounts on products, shopping and holidays.

Application and Selection Process

Recruitment will follow the Civil Service Success Profiles framework, assessing candidates against behaviours, strengths and experience.

As part of the application, candidates must provide 250-word behaviour statements covering:

• Communicating and Influencing.
• Delivering at Pace.

If a high number of applications is received, the initial sift may focus on Communicating and Influencing as the lead behaviour.

Interview

Successful candidates invited to interview will attend a Microsoft Teams interview during the weeks commencing 7 December 2026 or 14 December 2026.

The interview will assess:

• Communicating and Influencing.
• Making Effective Decisions.
• Ability to proactively manage a large workload and respond promptly to priorities.

A reserve list may be held for up to 12 months for future suitable vacancies.

Visa Sponsorship

Acas does not hold a UKVI Sponsorship Licence. Therefore, it cannot sponsor visa applicants or issue a Certificate of Sponsorship (CoS).

Applicants requiring Skilled Worker visa sponsorship should note this restriction before applying.

Additional Information

Successful candidates will be required to undergo a basic criminal record check and Baseline Personnel Security Standard (BPSS) checks.

Acas is committed to equality, diversity and inclusion and can provide reasonable adjustments during the recruitment process for applicants who require additional support.

How to Apply

Interested applicants should submit their applications through the official Civil Service Jobs website before the closing date.

Closing date: 15 November 2026 at 11:55 pm.