Customer Service Advisor – Kingswood Mobility Group
Location: Droitwich, Worcestershire, United Kingdom
Salary: £24,508 per year
Job Type: Full-Time
Working Hours: 35 hours per week
About the Company
Kingswood Mobility Group is a leading provider of innovative mobility solutions, helping customers improve their quality of life through bespoke products and exceptional service. The company prides itself on delivering outstanding customer experiences and fostering a supportive, engaging workplace for its employees.
Job Overview
Kingswood Mobility Group is seeking a dedicated and customer-focused Customer Service Advisor to join its team in Droitwich. The successful candidate will provide exceptional support to customers, manage account-related enquiries, and ensure a positive customer experience through effective communication and administration.
This role is ideal for individuals with strong customer service experience who enjoy helping people, solving problems, and working in a fast-paced environment.
Key Responsibilities
- Answer inbound calls from existing customers.
- Provide professional and efficient customer support.
- Update customer records accurately and maintain account information.
- Respond to customer emails promptly and effectively.
- Communicate with customers via telephone, email, and written correspondence.
- Liaise with various departments to resolve customer issues.
- Keep customers informed of updates relating to their accounts.
- Maintain customer files in accordance with company policies.
- Assist with administrative duties as required.
- Monitor, record, and manage customer complaints.
- Support the Customer Service Manager with assigned tasks.
- Liaise with external agencies when required, including Trading Standards, Alternative Dispute Resolution services, and relevant ombudsman services.
- Perform additional duties as required by the business.
Requirements
- Minimum of 2 years’ customer service experience.
- Experience working in a customer-focused environment, either face-to-face or over the phone.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Ability to work effectively under pressure and meet deadlines.
- Professional telephone manner with strong rapport-building skills.
- Positive attitude and willingness to go the extra mile for customers.
- Good administrative and record-keeping skills.
Working Schedule
Rotating shifts from Monday to Friday:
- 8:00 AM – 4:00 PM
- 9:00 AM – 5:00 PM
- 10:00 AM – 6:00 PM
Additional Overtime Opportunity:
- Approximately one Saturday per month (9:00 AM – 2:00 PM), paid as overtime.
Employee Benefits
- Company pension scheme
- Health and wellbeing programme
- Casual dress policy
- Company events and social activities
- On-site parking
- Employee referral programme
- Career development opportunities
- Modern and supportive working environment
Why Join Kingswood Mobility Group?
Joining Kingswood Mobility Group means becoming part of a growing organisation that values customer satisfaction, teamwork, and employee development. Employees benefit from a positive workplace culture, career progression opportunities, and the chance to make a meaningful difference in customers’ lives every day.
How to Apply
Interested candidates who meet the requirements are encouraged to submit their application as soon as possible. Previous customer service experience and excellent communication skills are essential for success in this role.