Customer Service Representative – Leeds Building Society (Hybrid) | £25,000–£26,500 | Newcastle upon Tyne
Looking for a rewarding customer service career in the UK financial services sector? Leeds Building Society is recruiting a Customer Service Representative to join its Contact Centre in Newcastle upon Tyne. This permanent role offers a competitive salary, excellent benefits, hybrid working after training, and career development opportunities.
Important: This role does not offer Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK.
Job Summary
- Position: Customer Service Representative
- Company: Leeds Building Society
- Department: Contact Centre
- Location: Cobalt Office, Newcastle upon Tyne
- Salary: £25,000 – £26,500 per year
- Job Type: Permanent
- Working Hours: 35 hours per week
- Working Pattern: Monday–Friday (8:00 AM–8:00 PM) and Saturday (9:00 AM–5:00 PM) on a rotating schedule
- Hybrid Working: Available after successful completion of the first six months
- Reference Number: 6541
- Application Deadline: 17 August 2026
- Planned Start Date: 12 October 2026
About Leeds Building Society
Leeds Building Society has been helping people save for their future and achieve home ownership since 1875. The Society is committed to providing outstanding customer service while creating an inclusive workplace where colleagues can grow and build meaningful careers.
About the Role
As a Customer Service Representative, you will be the first point of contact for customers calling the Contact Centre. You will assist with a wide range of enquiries, including savings accounts, mortgages, online banking support, and general account services.
You will also help customers use digital services, resolve technical issues, and provide support through social media messaging when required.
Key Responsibilities
- Handle inbound customer calls professionally.
- Assist customers with savings and mortgage enquiries.
- Help customers access and use online services.
- Resolve technical and account-related issues.
- Deliver outstanding customer service on every interaction.
- Escalate complex cases where necessary.
- Work collaboratively with other departments.
- Ensure customer enquiries are resolved efficiently.
Requirements
Applicants should have:
- Previous experience in a customer service environment.
- Excellent communication and interpersonal skills.
- Confidence handling high call volumes.
- Good organisational and multitasking abilities.
- Strong problem-solving and decision-making skills.
- Empathy, resilience, and professionalism.
- Good IT skills, including Microsoft Word and basic Excel.
Salary and Benefits
Successful applicants will receive:
- Salary of £25,000–£26,500 depending on experience.
- Annual colleague bonus of up to 12%.
- Hybrid working after six months.
- Pension contributions matched up to 10%.
- 26 days annual leave plus bank holidays.
- Option to purchase up to five additional holidays.
- Colleague mortgage and savings products.
- Two paid volunteering days each year.
- Ongoing learning, development, and career progression.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship.
Only candidates who already have permission to work in the UK without employer sponsorship can apply.
Why Join Leeds Building Society?
Leeds Building Society is recognised for its inclusive culture and commitment to employee development. The organisation provides excellent training, career progression opportunities, competitive rewards, and a supportive working environment focused on helping customers achieve their financial goals.
How to Apply
Interested applicants should submit their application before 17 August 2026 through the official Leeds Building Society careers website.