Remote Customer Service

Work From Home Customer Service Representative – Healthcare | Sagility

Remote Healthcare Customer Service Job

Sagility is hiring Work From Home Customer Service Representatives (Healthcare) to join its remote call center team.

This is a remote customer service position involving healthcare-related member and patient support. Successful candidates will handle incoming calls, research customer inquiries, document interactions accurately, and provide professional resolutions.

Important: The listing indicates that applicants must be able to work remotely from an eligible U.S. location and meet the company’s home-office, internet, and scheduling requirements.

Job Details

About Sagility

Sagility is a global business process management company specializing in healthcare services and technology.

The company combines healthcare expertise with technology-driven business process management services to support clients across areas including member engagement, clinical services, case management, provider solutions, claims, payment integrity, analytics, and healthcare cost containment.

Sagility has more than 25,000 employees across five countries.

About the Position

As a Remote Customer Service Representative, you will be part of Sagility’s call center team, providing customer support to healthcare members and helping resolve their questions and concerns.

The role requires strong communication skills, attention to detail, empathy, and the ability to work effectively in a remote environment.

Key Responsibilities

Successful candidates will be responsible for:

• Handling incoming customer calls promptly and professionally.
• Listening carefully to customer concerns and inquiries.
• Researching customer questions and providing appropriate resolutions.
• Communicating clearly, professionally, and empathetically.
• Documenting call information accurately.
• Navigating computer applications and systems while assisting customers.
• Meeting daily team goals related to quality and customer satisfaction.
• Maintaining professional communication during customer interactions.
• Providing a positive customer experience.
• Working effectively in a fast-paced, team-oriented environment.

Salary and Compensation

The advertised compensation is approximately $11 to $15 per hour, depending on qualifications and language skills.

According to the job description:

• Standard representatives can earn $11–$14 per hour.
• Bilingual representatives may earn $15 per hour.
• Performance-based incentives may also be available.
• Daily pay is listed among the additional perks.

Employee Benefits

Sagility lists a range of benefits and employee perks, including:

• Paid training
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability options
• Long-term disability options
• 401(k) with employer contribution
• Paid time off (PTO)
• Tuition reimbursement
• Flexible Spending Account (FSA)
• Employee Assistance Program
• Employee wellness and engagement programs
• Performance-based incentives
• Career advancement opportunities

The company states that comprehensive health coverage is available after 90 days, subject to applicable eligibility requirements.

Career Growth Opportunities

Sagility highlights opportunities for career development and advancement.

According to the employer, 90% of its leaders started as Customer Service Representatives, making the position potentially suitable for candidates looking to build a longer-term career in customer service and healthcare business operations.

Required Qualifications

Applicants should meet the following requirements:

• Must be 18 years of age or older.
• High school diploma or equivalent qualification.
• At least 1 year of call center experience is required.
• At least 1 year at a single job, preferably in customer service.
• Strong customer communication skills.
• Strong interpersonal skills.
• Ability to communicate clearly and professionally.
• Ability to work in a fast-paced, team-oriented environment.
• Comfortable using computer applications.
• Minimum typing speed of 25 words per minute (WPM).
• Positive attitude and commitment to excellent customer service.
• Reliable attendance.

Remote Work Requirements

Because this is a work-from-home position, applicants must have a suitable home working environment.

The job posting specifies:

• A reliable hardwired internet connection.
• Minimum internet speed of 10 Mbps upload.
• Minimum internet speed of 25 Mbps download.
• A secure and private work area at home.
• Ability to maintain reliable attendance.
• Availability to work weekends when required.

Schedule Requirements

Candidates must have flexible availability, including the ability to work weekends as needed.

The position is therefore not necessarily a Monday-to-Friday-only remote job.

Applicants should review the employer’s complete schedule requirements before applying.

Is Previous Healthcare Experience Required?

Previous healthcare experience is listed as a plus, but it is not presented as an absolute requirement.

However, the employer specifically requires at least one year of call center experience.

Candidates with customer service, call center, healthcare support, or member services experience may therefore be well suited to this position.

Is This Job Suitable for Beginners?

This position is not completely entry-level because Sagility requires at least one year of call center experience.

However, a healthcare background is not necessarily required, and the company provides paid training for successful candidates.

Applicants with customer service or call center experience who meet the other requirements may want to consider applying.

Important Eligibility Information

This is a U.S.-based remote position.

The listing identifies the position as remote in New York State, while the job description also contains a location reference to Texas (CST), United States of America.

Because of this apparent location discrepancy, applicants should carefully confirm the eligible work location and state requirements on the official application page before submitting an application.

This position should not be assumed to be available internationally. Candidates outside the United States should verify geographic eligibility directly with Sagility.

Equal Opportunity Employer

Sagility states that it is an Equal Opportunity Employer/Vet/Disability.

How to Apply

Interested candidates should apply through the company’s official application page and review the complete job requirements before submitting an application.

Application: Apply on the Sagility company site.

Quick Summary

Position: Customer Service Representative – Healthcare
Company: Sagility
Work Arrangement: Work From Home / Remote
Location: U.S. remote eligibility applies; listing references New York State and Texas
Pay: $11–$15/hour
Experience: 1+ year call center experience required
Education: High school diploma/GED
Typing: 25 WPM minimum
Training: Paid
Schedule: Flexible, including weekends
Internet: 10 Mbps upload / 25 Mbps download minimum
Healthcare Experience: Preferred but not required
Benefits: Health, dental, vision, 401(k), PTO, tuition reimbursement and more

Final Note for Applicants

Before applying, make sure you meet the U.S. location, work-from-home, internet, experience, typing, education, and schedule requirements.