Part-time Business Support Officer – Birmingham City Council
Location: Birmingham, B1 1BB
Salary: £13.45 per hour
Hours: 21 hours per week
Working Pattern: Hybrid – 4 days remote
Job Type: Temporary
Employer: Hays Specialist Recruitment / Birmingham City Council
Posted: 19 August 2026
Closing Date: 18 September 2026
Job Overview
An opportunity is available for a Part-time Business Support Officer to join the SENAR (Special Educational Needs Assessment and Review) Central Business Support Team supporting Birmingham City Council.
This role offers the opportunity to provide essential administrative and customer service support that contributes to the effective delivery of Education, Health and Care Plan (EHCP) processes for children and young people across Birmingham.
Key Job Details
- Job Title: Part-time Business Support Officer
- Salary: £13.45 per hour
- Working Hours: 21 hours per week
- Location: Birmingham, B1 1BB
- Working Pattern: Hybrid – 4 days remote
- Contract: Temporary
- Sector: Local Government / Public Services
- Team: SENAR Central Business Support
- Recruitment Agency: Hays Specialist Recruitment
- Closing Date: 18 September 2026
Key Responsibilities
- Manage a busy shared mailbox.
- Maintain accurate records and administrative systems.
- Process relevant documentation.
- Support EHCP-related administrative processes.
- Respond to enquiries from families and schools.
- Communicate with colleagues and external professionals.
- Prioritise competing administrative demands.
- Help the team meet statutory deadlines.
- Provide high-quality customer service.
- Ensure administrative tasks are completed accurately and efficiently.
Skills and Experience Required
The successful candidate should have:
- Excellent organisational skills.
- Strong attention to detail.
- Good administrative and customer service skills.
- Excellent communication abilities.
- Ability to manage a busy and varied workload.
- Ability to prioritise competing demands.
- Good IT skills.
- Ability to work independently and as part of a team.
- A positive and flexible approach.
- Commitment to delivering a high-quality support service.
Working Arrangement
This is a part-time hybrid position based in Birmingham.
The advertised working pattern includes 4 days remote, with the role offering 21 hours per week.
Salary and Benefits
Pay: £13.45 per hour
As a Hays contractor, successful applicants may receive:
- Dedicated recruitment consultant support.
- Assistance throughout the recruitment process.
- Ongoing workplace support.
- Access to free online training.
- Opportunities to develop professional skills.
Contract Information
The vacancy is advertised as a temporary position. The listing indicates potential longer-term and permanent opportunities may be available.
Applicants should confirm the latest contract arrangements directly with Hays.
Visa Sponsorship
Certificate of Sponsorship/visa sponsorship is not stated in the vacancy information provided.
Applicants requiring sponsorship should confirm eligibility and sponsorship availability directly with Hays before applying.
Who Can Apply?
This opportunity may suit candidates with experience or interest in:
- Business administration
- Office administration
- Customer service
- Local government
- Education administration
- Public-sector support
- SEN/EHCP administration
- Hybrid and part-time work
How to Apply
Interested applicants should submit an up-to-date CV through the official application page.
Application Deadline
18 September 2026
Applicants are encouraged to apply as early as possible.
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